I have a spastic neurological condition called myelopathy, and I walk with assistive devices. I want to make an official complaint against your employee, a Ms. Cox. She displayed utter disregard of humanity, of professionalism and she failed to provide the time I was entitled as a normal citizen, let alone under the Americans with Disabilities Act on a federal property. I am requesting that she be fired and that I be informed in regards to your corrective actions in this regard.
On 8/7/2018, I came and was asked by Ms. Cox to state my business while I was still approaching the window's seat. When I stated to her that I needed to sit down and produce the documents I wanted to review with her, she stated that she doesn't have time, because she has a lot of people to assist after me.
I replied to her that this is my time and that I need her to focus on the quality of service I needed to discuss the reasons of my visit.
Ms. Cox REFUSED to review the 1 page note and the SSA-632 form as supportive documentation, as well as a notification from that very Long Island City Social Security Administration she works for, and insisted that I tell her what I needed without reading anything. Please check on her degree of literacy as I suspect that she is illiterate, or just displaying crass disregard for individuals with disabilities who are seeking assistance at the Long Island City SA's office.
I mentioned that I had two points to discuss and she stopped me after uttering my one request stating: "This is the Birmingham office's department, even if it's addressed to us and we cannot help you here, therefore you need to leave."
It had taken me two hours to prepare and come to the SA office to address the two issues of concern (including a letter from the very LIC SSA office asking me to drop by the office before August 18th -my 2nd point of discussion-), so I requested that I speak with her supervisor. She stated that her supervisor's name is 'Mr. G' (she didn't know her supervisor's last name, which the security guard knew and spelled for me at a later time, i.e. Mr. Guichardo).
Initially Ms. Cox had threatened to "call Security" instead of directing me to her supervisor; fortunately, the security guard helped me with the spelling of her supervisor's name and I was able to see AND address BOTH MY POINTS with Mr. Guichardo (and yes, they were pertinent to the Long Island City's Social Security office's, not Birmingham's).
I'm attaching a letter of commendation for Mr. Guichardo, who showed great professionalism, competence, empathy and was able to assist me with my two concerns.
Ms. Cox is a danger to the reputation of the Social Administration's Code of Ethics, Mission Statement and duties to the tax-payers who pay for your services, with her incompetence, arrogance and disregard for the disabled individuals who are seeking assistance and relief at your office.
Please let me know what is the result of your disciplinary actions against Ms. Cox. Please be advised that this individual would be promptly fired after 3 days of incompetent and arrogant behavior in any office outside the Social Security Administration. I suggest you do the same!
Sincerely,
Following a complaint I had made against Ms. Cox, for refusing to hear points of request for assistance at the long Island City Social Security office, I was able to speak with Mr. Guichardo, her supervisor.
I was immediately put at ease by his empathetic attention and competent actions, in terms of assisting me. He allowed me to expose my two points requesting assistance, took the necessary time to review the supporting documentation I had brought and the agency's own records on the matter and assisted me in terms of scheduling the necessary appointments with this agency to address specific issues of appeal.
This is true professionalism and I greatly appreciate Mr. Guichardo throughout my own visit at your office.
He is a credit to your agency and he knows how to address, evaluate and assist individuals with disabilities.
Please extend my thanks to Mr. Guichardo for his assistance in my regard. read more