I will say, all the employees and even the security guards were very pleasant and efficient. They answered any questions they could and even helped out the Spanish speaking people as well. I arrived early around 11:50am for my 12:10pm appointment and I did not get seen until 2:05pm. I just needed a new ss card so from the time I was called, sat seen and left, it was less than 2 min. At 2:07pm I was walking out the door. Apparently they were dealing with a Government shut down so a lot of things they were not able to access and a lot of people had to leave because they were not going to be able to be given any information. Also, they do NOT take walk-ins. An APPOINTMENT ONLINE MUST BE MADE! read more

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I was told by a very helpful woman in Raleigh that to complete my application for spousal social security benefits I needed to just bring original marriage and divorce paperwork. She said i did not need an apt. I showed up and was greeted by two rude security guards. They turned me away and said i had to call the 800 number. i tried to explain i was 99% done and approved, just needed to show papers. The guards would not even listen or look at my letter. SSA needed original papers, phone calls were done and not needed at this point! So Raleigh - great considering these trying circumstances. The rude security guards in Charlotte? THEY are the ones that should be DOGEd. read more

The security guards were very unprofessional. There was a man who never introduced himself who came in the lobby with an arrogance attitude( VERY UNPROFESSIONAL ) off and on he would answer questions people had. He sounded like he was doing us a favor by occasionally showing up. Even though I had an appointment, I waited 2 1/2 hrs to see someone. The man who actually helped me was professional and courteous. I hope I don't need them again. read more

The security guard helped me because my scanning the code didn't go thru. Directed me to the kiosk.'I came for one thing but got another taken care of. In & out in about 20 minutes read more

I arrived 30 minutes prior to opening. Be prepared to stand outside in the elements. I was in and out in less than 30 minutes. Great experience. read more

Terrible Terrible customer service when you call the 800 number. The recorded voice talks too much about other information before you can say why you are calling. Then when she finally asks why you are calling, you have to wait for an agent 120 minutes. I held on for two hours and still no one spoke to me. Since then, I have been calling for a week and still have to wait on hold and no one answers the phone. This is ridiculous. Also, if they want us to make an appointment, they you provide the barcode on their website. So frustrating! read more

Do yourself a favor and before even going there fill out appt online all the way to get appt. There is no walk ins at all despite all information online saying Otherwise. I actually called 1800 to Get my appt scheduled like online info said and the person told me to go in and apply in person. The security guy at the front door did not let anyone in. Showed us the scan code on the stand to make appt online . That was it. Waisted trip. I wish there was more accurate info online . read more

They have long lines never answer the the phone when they go decide to answer the phone once in a life time they're very nasty and rude been calling for the last 2 weeks 2 hour wait time by phone before they pick up if in fact they pick up read more

Awwwfull and security also appointment only his a hot mess people's need things in a hurry and it is a problem not fair to use smh the waiting area is a mess as well they talk to people's any kind off way they need to go to school for customer service read more

Dare I say this was a pleasant experience??? I made an appointment for 9:10am, arrived at 8:45, was able to check in and skip the long line by 8:55, and was in and out of my appointment by 9:15. I can't speak to those who didn't make an appointment, but I noticed the line moved quickly. This was a nice facility! read more

this place is a hole. why are the employees so rude and stupid. you have to make an appointment AND then take a number. no one tells you this. the "security" guard is a mega poop chute. so rude. i get it but like he is rude just to be rude. there are 1,000 instructions on the walls about germs, how to have a phone call, where not to stand, that the area is under surveillance. there is NO sign of where to get a ticket. no one to greet you or tell you pertinent info. this does not bode well for the appointment. which by the way is because of SSA and IRS allowing someone to steal an identity and file taxes. a quagmire for sure. do not go here unless it is the only option. read more

Needed a SS for my son. Had transcript and my ID. No problems except I forgot a pen. Another customer let me borrow their pen. They handed me a form. I arrived at 8:30am Tuesday. Short line. They come out and give instructions for people in line [ in English]. They let appointments through first. I had the right paperwork didn't take long for them to call my number. read more

Drove here on Friday and was turned away. A security guard stopped us at the door and said we had to have an appointment and pointed to a QR code on a sign. He suggested that appointments would be available for next week as early as Monday. However, the first available appointment was in mid December. Had to make an appointment for the Concord location instead. If appointments are required with NO WALK INS, that should be noted on their website. I tried calling to see if Rock Hill required appointments and the wait time was 120 minutes to speak with an agent. I gave up. read more

I went to the social security office in concord. The security guy was great, and very friends. He helped me thought the process. It was my first time going to this location. The clerk was great too. Even though it was toward the end of the day on a Friday, they never showed that they were exhausted. They treated me nice and kind. I did make sure to have my documents already completed prior to going which helped the process go faster. They loved that. I would recommend this location to my family and friends. The drive is worth it. read more

such a confusing and frustrating experience. i came to get a social security number for my boyfriend. first we were told we 100% HAD to have an appointment and we were directed to call a 1-800 number to book the appointment. the woman on the phone told us to come at 9:50am. we arrived early at 9:30 and we were directed inside toward the kiosk. the man there (who was extremely rude) explained that we were supposed to be sent a barcode 30 minutes prior to our appointment, which did not happen, we weren't sent anything. i tried to explain that we made an appointment over the phone and the lady told me on the phone we wouldn't be sent anything and that we just had to come and tell them the name that's under the appointment. he kept reiterating that we needed a barcode if we had an appointment, but he printed us off a ticket and told us to wait and "hope" that we can be helped without an appointment. which was confusing because the first time we came we were told we had to have an appointment, no exceptions, but now we were waiting with no appointment (so why couldn't we have just been helped the first time we came in?). i called the same number the man originally gave me to make the appointment and the woman told me that there was no appointment under his name and the people at this office should be able to look it up in their system. i told the man at the kiosk that, and he told me i called the wrong number (the same number the first man who works there told me to call) and that we were supposed to call a different number to book the appointment, and that he couldn't look anything up on the computer and that we had to have a barcode. i accepted the loss and went to wait and thank God we only had to wait around 30-45 minutes before we were helped by a very nice gentleman. i understand social security is not the most glamorous job to have and that man had probably dealt with plenty of unruly people before we got there, but i felt that the way me and everyone else was being treated and spoken to was very unacceptable. read more

The number works they say. The 888-383-1598. I have called daily 5 times a day and constantly remain on hold til the phone hangs up. I was told by the 877 number that this location has a drop box for documents to request a new social security card. So i go to drop everything off just to be told there is no drop box and i must call the 888-383-1598 number. After saying the number does not work, the guy working security got an attitude and says, "yes it does, everyone in this line created an appt using that number, so call the number and set your appt" getting a new social should NOT be this hard. The number does not work and I cant be seen if I just show up so. I FedEx mailed in my documents and now cannot get an answer from the office. Needless to say I'm PISSED. read more

Just came back from visiting Charlotte Social Security office. I rarely write reviews, but my experience was way better than I would have expected. I had some difficult issues where a couple of my retirement benefit checks were stolen. Mrs. Dipallo was the agent assigned to my case. She was outstanding in every way. She a not too often experienced combination of technical and social skills. I don't know about the rest of the agents in this office, but they and I were lucky she was there. read more

This was a complicated situation , but the SSA office made it simple. The associate was very kind and helpful.

Get there at 8:30 they open at 9. You'll should only wait an hour with no appointment. Line forms quickly. Don't be late.

I went today to change my name after getting married. I ended up getting there at 8:40 which was unexpected because I thought I'd get stuck in traffic. Luckily I was there early, because there was already a line outside. A little before 9, security and a worker came out and explained the rules. Today, they weren't letting us use the QR codes posted outside so just be aware sometimes it won't be used. None of us waiting had appointments, but once they opened, we all got in fairly quickly (4 people who had appts were brought in during that time as well). After security, I checked in at the kiosk and waited maybe 5 minutes before being called back. I was out the door by 9:25! Surprisingly, at that point no one else was waiting to get in. So I would say maybe come around 9:30 and you'll be in quicker than coming first thing. Overall, not as bad as I thought it would be! The woman assisting me (I didn't catch her name but she was at window 32) was also very nice and made it so easy. read more

Things were fast, efficient and Window 27 helped us beyond his job duty. Went in for a document that we were told by a Fortune 15 company nope, not 500 but top performer that we could get this document at Social Security. Raced across town, made it to go through the metal detector which they could help TSA with the speed of things, told to keep on my jacket but they really did search my purse (good grief) and I'm okay with that so we can all be safe. 3 officers worked the door. You must log in on the computers to the left to state your business as to why you are there and next thing you know - we sat and 42 seconds later - we were called back. Their office doesn't handle such but instead of just sending us along our way, he checked in with a coworker and google'd online. I thought he was done with us because he just walked off but he returned with the pages he printed from the website to help us. I thought this was too sweet. I Google'd from my phone and it wasn't necessary but I adore helpful folks and those that know their audience. Anyway folks - it's right OFF SARDIS which is East Charlotte. You can bumble over to Chili's, BW3 or mosey down to Bonefish Grill like we did either way - the location has enough conveniences around even if it is on the eastside. read more

I had an appointment which was very easy to make online. When i arrived, i was greeted by two kind security officers. I checked in and waited no longer than 5 minutes and was called to a counter. The gentleman that assisted me was kind and efficient. read more

It isn't that I don't recommend this business, but perhaps it needs to overhaul/update antiquated processes and procedures, as well as provide customer service training! First, called the customer line multiple times and waited on hold for over an hour without assistance each time. FINALLY, reached a representative who assured me that "no appointment" was needed for the service that I required...just "walk-in." Second, arrived before office opened, waited in line to get in, waited in line once in, waited to be called for assistance. Third, had to re-do the same paperwork that I submitted 3 weeks prior when I did all of the above as well. How in the world do you keep up administratively with all the duplicate documents?!?! I would recommend the following: 1) TRAIN staff on products/services!!! You never get the same answer to the same basic question! All representatives should know this! 2) Allow ACCESS to your calendar online! Even the DMV recognizes how this streamlines the process! 3) Don't tolerate mediocrity! Your reputation is at stake! read more

I got there early, 30 minutes before they opened. They let us in at 8:30 even though they didn't open till 9. They check each person in by asking why you are there. Then once seated there is a screen that shows what number they are calling. They explain all numbers are not called in order. Once I was called I went back and sat at a window cubicle while I was asked questions. I had an easy process and was out in less than 30 minutes. The person that served me was very friendly and informative. They did make me throw out my drink while I saw they let others in, that was confusing. Overall my ch better than anticipated. read more

Social Security - Lines - Public Services & Government Near Me - Charlotte, North Carolina

Government offices can get such a bad reputation. Long lines, unfriendly service, cold environment. So you can imagine my surprise when I pulled up to a pretty nice building with a nice parking lot about 45min before closing in a Friday. I walked through the front door and had to check my bags for security before going through a metal detector. The security guards were so nice and explained what you needed to do and where to go. I went over to the kiosks after, got a number and took a seat. They have all of the numbers on the tv screen in front so you can see your number while they announce it on the loud speaker. They also have different Halls names after Carolina sports teams to make the place feel more personal. My number was called and I went to my assigned window. The woman who helped me was so nice and efficient. I was in and out in just over five minutes. Then in less than a week, I got what I needed in the mail. This office was the opposite of everything I thought it would be...so incredibly efficient, nice and a good experience! read more

I called the Charlotte office 888-383-1598. The person who answered said he was from the Hickory office. He was going to email the Charlotte office to contact me for an appointment. He asked for my ss#, full name, and DOB. I asked if this personal info was necessary for the email, and he hung up on me. I was so surprised! read more

If this were a business, it would already be closed due to poor service and communication. I have been trying to get an 88-year-old relative with no money other than a small SS check set up on Medicaid so she can afford to stay in an assisted living facility. No one will return a phone call or email reply regarding status of all paperwork submitted to them. read more

I think there is room for this institution to improve, but it must initiate an overhaul. First, extract the complacent employees who exude apathy. However, one questions, is it preferred to have such employees, as opposed to those who are efficient. In my experience, anyone who had a sense of urgency to resolve my issues, would interestingly become unavailable in time. It's my theory, the status quo, is to set a lethargic standard. If that standard is surpassed by the minority who really want to remedy your purpose, there. That employee may covertly and strategically be reined in. Lastly, have you ever noticed. The characters that work at such places as this. Seem to be the type that would tell your personal business, if they interacted with someone they know. I'm just saying...lol. read more

Staff is very respectful, patient and efficient. Best experience in a government building yet. I arrived at 8:50 am and was out by 9:35 am! :) Highly recommend this location! read more

Government office. Need I say more. phones are off during working hours and wait times unbelievable.

I received a form that had wrong information on it about me and called the local Social Security Office to correct the information. The woman that took my call was not interested in correcting the information. She was extremely rude and ended the phone call without correcting the information. I hope that our phone conversation was recorded as they need to give feedback to their employees on proper phone etiquette and being respectful of elderly people calling them to correct information on a form or to ask a question about benefits. read more

Do not go here. Terrible experience. The workers I encountered were rude & not at all helpful. The window representative also messed up my revised social security card. Save yourself the headache & go to the one in Concord. read more

Typical Government service. Have been waiting for 2 hours already. Pack a lunch and your patience if you are going to come here.

If I could give it zero stars I would. I called over 5 times to make an appointment, on hold for over 30min every time. I decide to go and try and make an appointment and there's two officers at the door telling me I can only enter by appointment and the only way to make an appointment is calling the same number that I have already called multiple times. Wouldn't try to do anything else to help. Left furious, tried calling again, on hold 30min and disconnects. Try again, woman answers finally and tells me to mail it in and that I can't make an appointment, that I called the Henderson office and need to be transferred to the charlotte office. Sobbing because I just got married and can't legally change my name. If this were a business no one would go here ever. It's the worst. read more

I'm giving five stars because I had an easy experience I got there at 8:40 am stood in line checked in at 9am and I was out by 920 I had lost my card and needed a replacement card. Maybe because it was Tuesday there wasn't that many people all I know was today was great read more

They misspelled my wife's new last name (Bailey) after being provided a marriage certificate as the name change application by mail. Called them and was told we had to resubmit the name change application and the marriage certificate. Very annoying and time consuming. read more

I have applied twice for my nephew's social security card. The first one was never received for which I can not be sure of whether it was the fault of the Social Security Administration Administration or the U.S. Postal Service. After applying a second time, we finally received his social security card, however, I have not received my originals. With the application, I enclosed a prepaid UPS envelope for the return of our originals, as they were the only originals we have. Instead of the SSA using the prepaid envelope to return the originals, it looks like the SSA mailed them using the Postal Service. It has been a week and we have yet to receive the originals. I am very disappointed that a simple request could not be met. read more

Efficient and very friendly staff! I went in the morning and was in and out in less than an hour.

I spoke with Lathaniel S. and he went ABOVE AND BEYOND to make sure I got all of the questions answered and got the help that I needed. In the times that we are currently in due to COVID-19 and the SSA being mostly closed down I could not have asked for better customer service. SOMEBODY GIVE THIS MAN A RAISE! read more

What a joke. I came in during business hours and since I didn't have an appointment, I took a number and was waiting for 30 minutes and my number hadn't even moved. I had to leave so I decide to go and make an appointment for the following day. I call, it's not a direct line, and I have to go through a series of steps before being put on hold to talk to someone. Again, another 30 minutes passes, and no one answers the phone. I try scheduling an apointment online using the "chat" services. Although I'm the first in the queue and the wait time said "1 minute," still nothing. THEN I decide to wake up early and come at 5am right when they open, and it turns out their hours are posted wrong. They aren't even open til 9am. I literally have not even talked to anyone yet!!! What a horrendous experience. read more