I called 3 months early to make an appointment for my Medicare and got it for two weeks later at the Trussville, AL office. I showed up a half hour early, only two people in waiting room. The ladies were sitting behind window chatting with each other. When my number was called I went to window and she said I did not have an appointment and I said I did and showed her all of my confirmations of my scheduled appointment and check in confirmation. She was very rude and told me that whomever made my appointment made an error because the government fired all employees and they were new and I would have to come back again after making another appointment. I asked if they could see me anyways because at this time I was only one there and she told me no. I asked to speak to manager and waited for manager, then was told by another lady that they were busy and would not see me. Both ladies were rude and condescending to me and would not help me at all. They were in sweats and t-shirts, looked and acted very unprofessional. I was so disappointed in this office. Is there anyone I can talk to report to about their behavior or lack of customer service? read more