The social security office staff are very helpful and friendly and respectful. They were able to answer all my questions

First I change my backing info a month and a half ago. It takes 3 months to change that? The account they are going to put my money in is closed due to fraudulent activity. But they won't change it even though I did this on my social security. I have to go in the office. Ok fine. HOWEVER THEY HAVE NO APPOINTMENTS AVAILABLE! WHAT? SICK read more

The employees are very friendly and extremely helpful. It's way faster if you make an appointment ahead of time. I've been to this location twice and both times I was in and out within 15 minutes. read more

Plenty of parking, friendly and helpful staff, wasn't crowded in the waiting area, next to no wait time (IF you schedule an appointment).

Disgraceful! I am here waiting for myself and I had to help another person sign in because NO ONE in this office can translate for this person. The security guard in the front said he doesn't know Spanish so he can't help him. That's unacceptable! How is it that they are allowed to turn people away because they don't understand their language? There should be a hotline where they can opt-in for the correct language and then have them translate! This is ridiculous!! The security guards here are rude and low quality! This is unacceptable!!! SOMEONE NEEDS TO CLEAN HOUSE IN THIS SOCIAL SECURITY OFFICE & THEN HIRE NEW STAFF. Give them the required SENSITIVITY TRAINING everyone working in government should have. You are working with people. Not animals. We all deserve RESPECT! read more

These lazy people never answer the phone!! On hold 3 hours called everyday for a week. It's disgusting

Wednesday, September 9, 2020, I called and spoke with a woman named MOTTA about getting a replacement social security card for my son. I am trying to join the Army and his mother and I do not know his social security number. His mother personally drove to the doctor's office to get medical paperwork for him so I could get this card. This woman named MOTTA, who is the supervisor at the location, said she would help me and that I should forward the necessary documents to her personally in an envelope, "ATTN: MOTTA". I went over the documents that I had on hand to make sure it was correct and she said the documents I had would work. I received back a rejection letter on Tuesday, September 29, 2020, that I did not have the necessary documents. I called back MOTTA on Wednesday, September 30, 2020, and she asked if I had personally put, "ATTN: MOTTA" on the envelope. I said I did and she told me to drive the documents to her at the office when she would next be there on Friday, October 2, 2020. I drove the paperwork and application to her on that day and she took it from me at the door. She said it would be 7-10 business days until I received it in the mail and that she did not have any cards on hand at the office to make one right then and there. Today is October 26, 2020 and I still have not received anything in the mail. I called the office and they told me I had been rejected again because I don't have primary physical custody of my son. I told them I have partial custody (every other weekend) and SHARED legal custody entitling me to all legal documents on his behalf. They informed me I need to go through his mother for help with getting a replacement card. They did not contact me to inform me of the second rejection at an attempt to get him a replacement card. They also have held onto my personal documents and did not send them back like they did the first time with a rejection letter. When airing my grievances to them over the phone, they hung up on me. I have contacted the Social Security complaint line @ 1-800-772-1213 and informed them on this situation on October 26, 2020 @ 10:49 AM. I will also be leaving negative reviews about my experience with this office on Yelp, Google and Facebook. I hope this review is read by someone in the Social Security office who can help me. read more