1. Social Security Administration

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Houston, TX

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Social Security Administration

3.3 (96 reviews)

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Exccer my rights the employees never let me explain situation or helped me so had Exercise my right

office design when some losses or need to update there documents it is really disappointing family desperately needing there documents has bee having to wait in line o make an appointment so they can get there information i been disrespected a few times with these offices the gaurds ar there for nothing there just contratos not officers i Had gone several time and I still can my documents but they wan to call the police because they refuse to there job makes no sense I been livying my life for months on the road just bc I can get my social or access my bank to pay for medicine they are playing games i i have families depending of me to bring food to the table they have laugh at me game the around I have got my documents in literally in 15 min in the pass with no proof Of id or any documents this Is so embarrassing and sad I had to write a review had me waiting on hold for 30min no one Answer when I called .

Building!

Understandably expect to wait a bit. If you come just before opening like 8:30am (it opens at 9am) you'll be seen moderately quickly. I got here at 9 and left around 10:15am. You may have to wait outside in line depending on the time and amount of people. Bring an umbrella, water/snack, a little fan if you have it. Bathrooms and whole facility is very clean and everyone is friendly and helpful! It was overall a great experience! The attendant I had was knowledgeable and able to help me despite the fact that I did not have the right document at first I happened to have another document that worked and she had asked about it. If she had not I would not have known and needed to come back another time. Anyway, went well!

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Ask the Community - Social Security Administration

Where to go to drop off document?

Call or text 8324008781

Do I need to make an appointment?

No. You are able to walk in and grab a ticket from the kiosk.

View All 5 Questions

Review Highlights - Social Security Administration

“If you need to get SS card, get replacement card or name change go to the end of building to get in line.”

Mentioned in 13 reviews

Read more highlights

Social Security Administration - publicservicesgovt - Updated October 2026

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