These past couple months have been hell so of course my car dies, too. Then there's the added…read morestress of how to save money while towing the darn thing, and hoping some dude isn't going to try and rip me off because a) I look younger than I am, b) I'm a female, c) I don't have experience towing my car. Budget came through and assuaged all those fears, though. Super friendly and efficient phone operator - quoted me $50 for the hookup, $4 per mile after that. Said the tow truck would be there in 30 minutes. Sure enough, 30 minutes later, guy pulls up, also super friendly, hooks my VW Golf up in about 60 seconds flat (without making me nervous about scratching, denting, or damaging my car in any way - very smooth maneuverings, he could probably do it with both eyes closed and one hand tied behind his back). I hop in his car - banter a bit - get to my house and he parks it perfectly, with the same amount of ease, gently but swiftly. Awesome. Charges me exactly the distance (2.5 miles) without rounding up. He phones in my credit card. I sign the paper. And am on my merry way. So easy. Towing was almost enjoyable. Not that I would want to have another 'opportunity' to tow my car, but if I have to, I'll be calling Budget again.

Beware of illegal towing by this company! Driver Thomas attempted to illegally impound my vehicle…read morewithout any documented evidence that I was parking illegally. Please see google review for additional information, but I will just say that dispatcher Christine did a great job of being forthcoming about who called to have my car impounded. It was a disgruntled resident who did NOT have prior authorization to call a towing company for cars parked in the carport. She was unable to even provide documentation that she herself was allowed to park in the carport. Driver Thomas was unwilling to allow me to resolve this issue with cash, but he drove off without towing once the cops showed up. He did not speak to a LEO and claimed, "It's Easter and I don't want to deal with this." I will be seeking legal counsel to discussion next steps in this process, as the unlawful towing attempt resulting in my car being scraped. Based on the other reviews, this company has a horrible track record in professionalism, service, and fees associated with their services. Based on my interaction with Driver Thomas in truck #200, I can say that they are WORSE than what the reviews suggest. Please see google review highlighting this incident in greater detail.

If i could give them zero stars I would. Absolutely the worst experience with a tow service I've…read moreever had. Quoted me 20-30 mins, after 45 mins with no truck showing up, I called again. They then told me it would be another 20 mins. So after another 30 mins they texted and said the truck was having issues and would be delayed. I asked for an eta and they said 'at least an hr. The truck is broke down so we sent out another.' I said 'okay, what's the eta for that one, then?' He said 'an hr.' Nope. I told him to cancel, that it was bs, and I would call someone else. He said 'well, as i said our truck broke down.' I replied 'good, saves me from paying for your crappy service.' Then he sent a laugh emoji. Unacceptable. They could have told me after the first 20 mins that the truck was having issues, yet they just kept stringing me along. You are providing an EMERGENCY SERVICE for people who are paying you, and not only are you not going to communicate effectively, but you'll laugh at people who are stuck and frustrated??? Don't waste your money or time on this sh*t company.

I called them and they gave me a 60-90 minutes wait time at 10:45 pm. After 90 minutes I called…read morethem back and gave me a 30 minute updated time. Called them after those 30 minutes and they told me the tow truck, was arriving shortly. Another 15 minutes passed and they stopped answering my calls at 1:30 am. Beyond frustrating

Two hour and twenty minute wait. Beautiful weekday. no…read moreexplanation. "In the area" "on the way" Driver polite

From the owner: Fleet of over 25+ tow trucks. We service all makes and models. Enclosed Transport, Private Property…read moreParking Lot management, Accident Response, Collision Services, Road Service, etc...

I asked for a tow from in front of my house into my garage, I was quoted $200 because it's an older…read morecar. Called Big House Towing $85! Also called Wall Street Towing for a different vehicle was $100 went well, but the driver took about 10 photos of the vehicle and of the empty spot where it was parked????

this was the worse customer Service I've ever experienced in my life. Everybody glass were extra…read morerude and very disrespectful for no reason at all it seems that their only obligation is to do everything possible to cost you as much money as possible. They lie and said that my car towed a lot because tire had a flat and I told the lady that all the tires have air in them, and they still forced us to pay an additional 168 to tow the car on the other side of there fence. They are straight up crooks here. avoid their business at all cost

Big House Towing is absolutely amazing! My daughter was stranded in a parking lot locked out of…read moreher car in Ypsilanti. She was very upset so I called for a tow truck. After a huge runaround with AAA we were just going to pay to get her in her car. Big House Towing insisted on sending out a tow truck right away for her safety while we waited for AAA approval. Huge thank you to the gal answering the phone and to the service man! I can'tsay enough nice things about you and your company!!!

Crappy company called them out for roadside assistance took them two hours to get to me they…read moredecided that they couldn't help and drove off left me stranded

I have been taking cars here for years. It's been a long time since I needed to visit but my…read morevehicle abruptly began having an issue recently. I called them up, they told me to drop the car off and gave me a timeline for when they would look at it and contact me back. And, as always, they followed through. They told me what the problem was, what the timeline and estimated price would be, and asked if I wanted to proceed. They contacted me and got my car back in exactly the timeline they provided. I keep coming back here because the expertise is matched by compassion. Don't be put off by the location, the good quality of work they do has been consistent and reliable for me for well over a decade. Their pricing is reasonable and I have never been dissatisfied with their work.

I took my drivable car to their shop, and their so-called "repair" ended up destroying it. I had to…read morehave the car towed to the dealership afterward. Their promises are empty--don't trust them under any circumstances. My car started shaking while idling, so I brought it to their shop. They quoted me $600 for a throttle body replacement, and I authorized the repair. However, things quickly went downhill from there. They began misrepresenting the condition of their work, claiming they had driven the car and the issue persisted, which required them to keep the car for the weekend. After two days, they finally called to inform me that the timing chain had failed, resulting in catastrophic engine failure and the car won't start. They quoted me $1,800 to fix the timing chain. Frustrated with their dishonesty, I had the car towed. A subsequent diagnosis from the dealership confirmed that the engine is damaged and needs to be replaced.

Disappointed that I was charged to come out , but unable to provide adequate service , called a…read moresecond time same company that finished the job. Was charged again. Rate 3 then 5

Stadium Towing deserves zero stars! They intimidate and prey on students and charge outrageous…read moreamounts. Avoid them if possible. If you are a woman and have to pick up a towed car, don't go alone. 0 stars for Services 0 stars for Quality 0 stars for Value

I found this service by doing a Yelp search…read more I was stranded on a Saturday. My call was answered immediately and the dispatcher sent someone to meet me. I had no idea what was wrong with my car. I explained the issue to the tow driver, who arrived in about an hour's time. He didn't offer any solutions or suggestions, but I was still grateful for his professionalism and timeliness. He also allowed me to ride with him to my home - which was supremely valuable. Perhaps the tow company merely tows and doesn't offer suggestions. Turns out that all I needed was a battery.

Despite my warnings, the operator dragged the front fascia of my Saturn Sky on the driveway. Then…read morehis truck leaked hydraulic oil on my driveway.