I was transferred here from Chandler Regional Hospital. The quality of the care I've received here…read moreat Encompass has been exceptional as the nurses, techs & therapists are all kind, professional & highly skilled in providing exquisite care to their patients. The food quality and choices also far exceed my expectations. It's definitely no wonder why Encompass Rehab Hospital has received so many great reviews!

If your family member needs physical rehab and has serious medical issues, I would not recommend…read morethis place. My mother needed physical rehab after falling and injuring one of the vertebrae in her neck, but then died 3 days after being admitted to Encompass Health in Mesa. She had prior medical issues, so we were told that her care would be managed by a medical team which included an M.D., only to find out that an M.D. was let go and no longer on staff the day my mom passed away. We don't believe she was ever under the care of a medical doctor any of the days she was at this facility, which is medical negligence and fraud! Read the past history on Encompass Health to learn about past class action lawsuits against this company and please DO NOT send your loved ones here!!

They took AMAZING cate of me for the two or three weeks I was there. The facility looks like a five…read morestar hotel. It is beautiful. The staff is amazing, especially Nurse Melody who whose care was exceptional and so was her comforting manner. She is as good as it gets and I am so thankful for her. The PT team was also wonderful.

My mom was in their care due to a hip & pelvis fracture. I did tour many different facilities and…read morethis was the nicest one. I was told they have the lowest patient/nurse ratio of 10-12 patients per nurse and that's not true. They were at 17 patients per nurse, and the nurses were very tired and run down. Some would get rude and make comments about not having the time, and how short staffed they are. Unfortunately, that's probably the case everywhere. We had an incident, and they had a very dramatic response to the incident. They talk very condescending to patients. The case manager told my mom that she sounds like a "child". They are missing compassion for their patients. My mom was given a note from Dr Monday morning that she's good to go home if she can walk 200 feet. They would not discharge her until Wednesday. The only reason they got any stars is because their physical therapy team is absolutely amazing.

His nurses and staff have all been wonderful to him! My only issue is that they apparently…read morerecommended Arizona Home Care and in AHC credit the nurses I have had contact with were excellent; however their call back number which was supposed to be 24/7 has not responded to my calls or voice mails for four hours.

Broke an ankle . Have received excellent care. Best place I have ever been . Decent food fantastic…read morecare from everyone. Recommend by me. Hope I never need to come back but I definitely will if needed

Santé of Mesa is probably the best rehabilitation center in the East Valley. In fact, it is the…read moreonly one I trust. I had visited a friend there several years ago and was impressed with the facility at that time. My mom fell in March, and after a week in the hospital, we had to go to a different rehab facility at first because Santé wasn't on her insurance. However, that place didn't take good care of her, and she ended up with a Stage 4 pressure sore and sepsis, resulting in another, much longer, hospital stay that included three weeks in intensive care. When she was ready for discharge to rehab that second time, Santé was covered by her insurance, so I insisted on going there. We were at Santé for about six weeks, beginning in June. Some have said in other reviews that the décor is "dated," but I disagree. The style is Southwestern, which is quite appropriate for Arizona, and it never goes out of style. The photographs on the walls are of beautiful Arizona scenery, and the rooms are set up like hotel rooms. Santé also has a Starbuck's café and some beautiful outdoor patios where guests can get some fresh air. The food here is much better than most hospitals and rehab facilities provide, and guests can order just about anything they can think of, even if it's not on the regular menu. Each room has its own refrigerator and microwave. Most of the rooms are private, so most guests don't have roommates, but the shared rooms are really semi-private, with each guest in his or her own separate space, and the kitchenette being the only shared area. The physical therapy gym is wonderful, with many different types of equipment for different needs, and the therapists encourage family to get involved in the therapy, which takes place six days per week -- far more and far better than the first place my mom stayed. The wound care nurses took excellent care of my mom's pressure sore. By the time we left, it had filled in far more than I had been told to expect, all thanks to their superior wound care. Everyone was happy to answer questions and help however they could. My mom's case manager, Angie, was very kind and patient, and she gave me lots of information about post-rehab care possibilities. With her help, we were able to get post-rehab assistance that worked best for our situation. I would also like to give special thanks to Nurse May, Physical and Occupational Therapists Cisco and the two Lisas, and especially Speech Therapist Aaron, who went above and beyond for us. I was happy to take my mom home when she was discharged, but I was also sad to leave because the staff all seemed like friends. Most of my mom's allotted rehab time had passed before she was really able to start getting back on her feet, but I'm happy to say that, in continuing at home what I learned while participating in therapy with her at Santé, she's now improved by leaps and bounds and is well on her way to resuming the activities she enjoyed prior to this misadventure. I look forward to bringing her back to see everyone after her recovery is complete. I can't say that there weren't ANY problems, however. One female CNA was changing my mom's brief one morning, and some fecal matter had gotten into her wound. I asked the CNA to make sure she cleaned it out thoroughly, and she tried to tell me that the fecal matter had originated IN the wound, which was impossible in this case. When she finally left the room, I finished cleaning out the wound and asked the wound nurse to double-check that it was clean. This same CNA also used my mom's phone charger to charge her phone without asking, which I found rather presumptuous. The only other problem I experienced was that I always took my mom's laundry home to wash, but I was gone for one full day and night, and during that time, they managed to lose one of her nightgowns. I provided the price of a comparable nightgown for reimbursement, but to date, we have received nothing. Those minor problems aside, the gist of the matter is this: if you or a loved one needs to stay at a rehab facility for physical therapy, I cannot recommend any facility higher than Santé of Mesa.

I was s patient in Sante' Mess for twelve days after a total knee replacement. Everyone, from the…read morefacility doctor, to the dining room staff treated me very kindly! I felt safe and cared for. Daily physical therapy was instrumental in my 'at home' recovery. I had several nurse visits and physical therapy sessions in my home, which was another layer of recovery care! I'm grateful to be able to do the activities I enjoyed before Osteoarthritis affected my knee and have lost twenty pounds by resuming my activities! Thank you Sante' Mesa!

The staff seemed incapable of knowing what to do to help with my husband's care. Amputee with very…read morelittle strength so lots of additional help needed and unable or unwilling to give him the extra.

Please do not trust this facility. They WILL NOT properly care for your loved one, especially if…read morethey are immobile. They WILL NOT change their briefs as needed, the facility is terribly dirty and smells of urine as soon as you get into the hall where the rooms are. You will be lucky if their brief is changed twice a day, causing serious rashes. They DO NOT follow after care instructions from hospital visits or Dr's visits. If there for a long period of time, it is almost certain that your loved one will become extremely dehydrated. It's very sad that the residents here have to live the way they do. Neglected and in such filth. Their Dr. is SUPPOSED to visit residents daily, does not happen. The furniture in the rooms is just horrible. Missing handles, banged up, drawers falling out. The front patio outside is nice, gives a great presentation. The receptionist area as well, that's about it. They do have a good therapy program and that is truly the ONLY positive thing here. If you don't care to give up EVERYTHING else and you have no dignity for your loved one this might work. If you do leave a loved one here, PLEASE, visit them a few times for a few hours to get a true sense of the care or non-care provided here. There are a few good CNAs and aides but for the most part, they are probably understaffed and just not around to care for the residents appropriately.

my Dad was transferred here from a different care facility where he had fallen and broke his hip…read more the rehabilitation program was amazing. we were lucky to be able to transfer him here for the memory care program the staff here are amazing. the care he receives is excellwnt. the support they give the family is so appreciated it is so hard watching a loved one go through this. so we are extremely greatful for the staff here who are always patient and caring not only to the patients but to their family. they have been auch a blessing to us. Thank you to all the staff and a huge Thank you to Sandy

This place is very run down and dirty . can't get any answers or speak to doctor or charge nurse …read more Expected me to get my immobile 85 yr old mother who was completely out of it down to first floor and to car without wheelchair or any help . Had to ask repeatedly for assistance . Wouldn't wish this place on anyone.

My husband was a patient for 7 days. We were very happy with his care. His PT and OT were great and…read morehe learned a great deal in the 7 days he was their. I was grateful they scheduled a time with me to go over all his care for home. It really helped with making the transition to home easier. Nursing staff was kind, and did their best to answer the call light in a timely manner. Our dog was welcome to visit which she did. As a health care provider myself, I could not be happier with the care my husband received at this facility.

Good care! Excellent staff, they care about their patients. They answered all my questions. Went…read moreout of their way to help me. I highly recommend Honor Health rehab. I had a nice room too! Friendly people. Food service could use some help.

Alta Mesa Health and Rehabilitation is truly that place that has taken their time to hire the right…read morepeople . Workers that truly go above and beyond from transportation. The Gentleman was very mindful in making sure I was comfortable,constantly asking how I doing threw out the ride to the facility. Britney the Admin was extremely helpful answered any questions or concerns,My husband and I had. From the moment I called to let her know the situation I was in .She was very understand, due to the fact I recently had a baby . She didn't hesitate to accommodate me with my own room .That way my husband would be able to bring my kids ,along with my new born . Im beyond greatfull for her . Denise, the case manager, is truly here for her patients with out a doubt she truly listens. She's awesome. Cj has been very helpful with helping me schedule my appointments with the specialist ,along with answering any concerns regarding them as well as keeping me updated. The nurses Dreamah , Rebecca, Mai ,Duke , ken and Jaime have all been very attentive, Respond quickly to my needs. They have always been on time with my medications. The CNAs Phoenix, Amber , Karley ,and Reilly have all been very caring .They take their time to listen to me. Make me feel safe and cared for. There always paciente with me and understanding of my situation. They're constantly going the extra mile with my care.I truly appreciate them. I've had the pleasure to be working with Sativia and karah in the rehabilitation center . They have been nothing less than wonderful. Not to mention very supportive. They been focusing on helping me regain strength, along with my independence, while always making me feel validated throughout the process. Everyday session I have with them they push my limits. I'm extremely thankful to have them helping me threw out this process. Honestly their rehabilitation staff is all amazing they definitely love what they do. Valary along with Frank are the best.,They work in house keeping and are always very friendly, constantly keeping my room clean, sanitizing it daily . Which I appreciate. Especially since my kids come visit me every evening. I also appreciate how they're always in a great mood. Constantly ask me if I need them to do anything specific . Always making sure the soap dispenser, hand sanitizer, paper towels are always filled and stocked. I would forsure recommend Alta mesa and rehabilitation to anyone that needs their assistance. If they want their loved ones to be taken care of with dignity, Compassion, & truly cared for.

I was a patient there last fall after a surgery, had physical therapy. The therapists were fine but…read morethe staff not so much. I had a urinary tract infection which they didn't get around to treating, wrong antibiotic, needed both a culture and sensitivity to find what works, until just before I developed urosepsis. They missed the signs but my friends noticed immediately that I had become confused, convinced them to call an ambulance to take me to the hospital. If my friends hadn't shown up, I would have gone into septic shock. Plus the hospital found benzodiazepines in the toxicology screen. They weren't prescribed. My daughter was very upset as she almost lost me.

FOUNTAIN HILLS RECOVERY When drugs happen in your life,…read morefirst it's hard to tell cuz druggies are very good liars. If you're reading this bless you and good luck. With the new drugs being dumped in our country (fentenayl) it comes down to paying for good therapy or paying the mortician, period. I am a retired owner of a large NYSE investment company and I know good professional service dealing in intangibles. Sandy and her staff are as professional as you can get, smart, experienced, all with true empathy. Their guidance and constant communication are a true beacon in a difficult time.

If I could give Fountain Hills a zero rating I would. The website is quite deceptive as there isn't…read morean onsite chiropractor, the food is terrible and the housing shown is only for the men who have "stepped down" to PHP (Partial Hospitalization Program). Of the staff listed on the website, only three of the people work there (the founders are listed, but don't work at Fountain Hills). They claim to work with patients who have mental health issues, but it was my observation that anyone with mental health problems were beyond what the staff could handle. Fountain Hills was more concerned about money and keeping beds filled than the actual patients. It wasn't unusual for the staff to coerce, lie and manipulate to force patients to stay. Group and individual therapy sessions were frequently facilitated by unqualified staff.

My husband got good healthcare and the physical therapy was excellent. The only issue I have is…read morethey recommended Arizona Home Care for his IV home care and physical therapy and I have been on their 24 hour helpline, for over two hours, to ask a question and no one answers, no answer to my voicemail as well.

Do NOT come here or bring a loved one to this facility . In less than 24 hours I have seen a nurse…read moregive multiple needle shots without even using so much as an alcohol wipe to sterilize the area before giving the injection. Experienced a nurse and a doctor argue in front of a patient. Been lied to from the administrators and not following prescribed distribution of medication. I am at a loss for how this place can be in business and in fear for my loved one's health. I would provide details but fear repercussions while they are here. I wish I had read more of the bad reviews. I can only hope this helps