Total Life Counseling has been a part of my life for 3 years, experiencing a death of a partner on top of a consistent pattern of anxiety for 20+ years I was a mess and then some. I had always put off therapy because I didn't think I needed help...Well I was wrong. I needed help understanding and they gave me all the tools I needed. I don't want to say I am a whole new person, I am me but I have a better understanding of myself, my needs, the people around me, I communicate better and have found a new outlook on life. I feel hopeful. A special shoutout to my therapist Josh, and Tami at the front desk who is always so kind and helpful. It really is a welcoming and safe environment and I am truly grateful that I found them. I am writing this review in hopes that the person that needs them can find them too. read more

Experience with Craig Dalton, Owner of Total Life Counseling As someone who helps families connect with trusted counseling resources, I try to learn about providers before offering referrals. When I discovered that Craig Dalton owns Total Life Counseling, I recalled a previous interaction that raised concerns about professionalism and boundaries. At a church event where my husband and I were hosting a disability resources booth, Craig--whom I had never met--approached me with his family and handed me his business card. He made a comment that seemed based on secondhand information, unexpected and unclear. When I later followed up to better understand the exchange, his explanation was vague and did not clarify the situation. While brief, the interaction raised concerns about discretion and professionalism. Approaching someone in a public setting based on third party information can feel intrusive and does not align with the level of confidentiality expected in the counseling field. read more

This place was horrible to me. Do not put your child here for their intensive outpatient. Felix was horrible to me. She didn't let me talk to the others and moved me away from them. It's horrible at this place. read more

The staff here is so kind and quick to clear confusion. I rarely, if ever, wait on hold and I got an appointment with the counselor I have now quickly. Their self pay rates are extremely affordable and I'm so grateful I found TLC! (Plus my counselor is the best of the best!) read more

We were very excited to start a new journey for my son here the STV location. It's conveniently 3 mins away from home, and although they are listed under my insurance I became a cash pay patient due to them being capped out with taking BCBS. Our first session was with Joe, I believe he is new to the clinic. He made us feel comfortable, and made a great first impression. My son really seemed to like him, and as the session proceeded my son opened up a bit more. So, we decided to continue treatment. We scheduled for 3 weeks out due to our hectic schedules. March 17th @ 6:30pm was supposed to be our second session. I get a phone call March 17th @3:30pm stating they had to cancel and reschedule due to Joe being stranded(car issues). Totally understand things happen, so we rescheduled for March 25 @1:30pm. Yesterday( March 24th), @11:15am I get a call from the clinic stating they'd like to offer an 11:30am, I said: unfortunately we can not make that time due to another appointment. She said: ok no worries we'll see you @1:30pm. I stated if we get out early and can make the 11:30am I'll call to see if it's available. Day of the appointment comes, we're in Gilbert, I called and ask if the 11:30am is available? Riley, says yes. I promptly ask for a 12pm, just because I wasn't sure of timing. She said, no I'm sorry we can do the 11:30am or stick with the 1:30pm. I said no worries we'll stick with the 1:30pm. A few minuets pass as I'm averaging time, I call back and ask if we could be 5-10 late. She said, yes it may just be a shorter session, I said ok no worries. I pick my son up and I notice he's got a slight cough (thinking it's allergies as he's got no other symptoms). We park and I'm the only one to get off, I walk in and inform her of the cough as I know they'd appreciate the heads up. She says: let me check with Joe. She comes back and says, sorry we have to reschedule just to be safe. I said: ok I totally understand. Then, I proceed to ask just because I had a feeling. Am I going to be charged? She said: yes, because it's a late cancel/reschedule. Mind you, they rescheduled me once and then tried to reschedule me again. I said, I'm still going to get charged even though I'm here early to accommodate his schedule.?? Like how!?! I could have chose not to mention the cough. But that's not who I am. I am considerar or others and protocols. So me physically being there earlier than my scheduled appointment and informing them of his dry cough still causes me to have a charge?? I re-arranged the remaining of my day to accommodate them. I chose not to reschedule and I ask for a receipt for the $40 late cancel/ reschedule charge. Yes, $40! For one, this would have been my first reschedule as a new patient. It's not something that I've done continuously. And, that was my only option NOT because I wanted to. Two, due to the circumstance THEY chose not to treat my son. Which you'd think they be accommodating to this situation. I myself work in the medical field, so I understand their policies. I know what it's like and how crucial it is for you to be on time and provide courteous calls. But I truly feel it's unfair to be penalized, as I took all the proper steps. This situation definitely pushes me to take my business elsewhere. We will not return and it is very unfortunate. read more

I was told by the therapist Taelor Emmert that they would work with me to not require me to give them my credit card information on file. If they can prove encryption and security policies like HIPAA, ISO 27001 I will not leave any business' my credit info with Identity theft so rampant. After finally completing all the paperwork I went to the 1st Class and as I entered and i tried to explain to the receptionist, I wanted to only prepay. I was told NO, thats not how they do it, and also I tried to state Taelor already agreed that I could prepay 4 classes and not have the Business keep my Credit info. It was a Blunt NO (no customer service to keep me as a customer) and upon leaving, there wasn't any inclination that my business wasn't even wanted. Bad service model, and any business would be like, lets see, I can ask a manager to see what other options we have, like pay cash, etc... But the refusal to follow your dialogue without understanding security or actual business ethics for success.. guess there will just be next customer that doesn't care about their identity to just give their info to you. read more

Great place to come for counseling. The place is great. Would recommend to others. They listen and help you with your needs.

In my opinion, TLC's teen DBT group in San Tan failed to properly supervise my teen, losing him for over 20 minutes and not notifying me until the following day. With absolutely no concern re potential mental health issues or their failure to prevent the situation, they called to notify me that he was no longer allowed in the program ever again. I would not trust to leave my children or teens with TLC for group. read more

I have tried avoiding counseling for as long as I can remember because I didn't feel like it would help me with my laundry list of personal struggles. I have been seeing Jeff for about 2.5 months once per week. I am truly more than grateful for what he has done for me and has immensely improved my quality of life. Still a long way to go, but I look forward to our sessions as he is by far the best therapist I have ever seen. I can never thank him enough for all he has helped me with. Regaining control of my life is possible with his aid. The front staff are always kind and welcoming and discreet when necessary. I absolutely will never go anywhere else for my mental health needs. They always have essential oil diffusers going, and the lobby is filled with comfy chairs, an overall relaxing space to keep anxiety low and I genuinely appreciate that. Thank you to all of you for creating an overall experience that is as relaxed and comfortable as possible. read more

My counselor was an intern at Total Life Counseling. She is moving to a different practice but before we leave I wanted to leave a note-- I've had a fantastic time here. Lori is particularly sweet and a joy to see at the front desk, I've never had a bad experience with any of the other practitioners, and even have sent a couple of my friends here. I did have an issue with billing when the rate for my counselor was in flux, but I had absolutely no problems and they were incredibly gracious in resolving my issue. Would recommend, particularly to anybody in the east valley. read more

This place is TERRIBLE with their billing. They owe me money due to messing up my billing and not even charging my insurance with the correct counselor. This has been a 3 month long nightmare of BAD BILLING and hours of phone calls where I was simply dismissed and told "they'll get to it." read more

The office is well run and treats you with the utmost respect. They are willing to listen to any concerns or questions you may have. Going through major depression, trauma and PTSD my councilors has been a tremendous source of support with lots of experience for my issues. They has helped me with putting things into perspective. They are thoughtful, engaged and offers a wide variety of solutions. I attribute all the positive changes in my life to him. When going through tough times they has responded to me very quickly. I have had a wonderful experience working with them. Intensive outpatient Programs (IOP) addresses my specific concerns and issues. They understanding your goals on learning new skills and strategies on what to do going forward. My experience with TLC has been positive every visit and they have made me feel welcomed by always being caring and thoughtful. I would highly recommend TLC, they have been fantastic and are top notch. My Counselors: Josh Adams, Allison Ducat, Jordan Miller read more