Wow. Talk about disappointing! I didn't think there was such a thing as a bad experience when it came to ice cream but unfortunately Soave's proved me wrong.
I was really excited to try here as they used to be housed inside another shop on Main Street with limited choice but now they've opened their own parlour and seemed to have loads of options.
When we entered the shop was dead except for one customer who was having a bit of trouble paying by card. We went up to choose our ice cream and were immediately asked what we wanted. When we said we needed a couple of minutes (there's between 16 and 20 flavours as well as loads of cone options and cakes) it was clear that they weren't happy about this. I'm not good with this sort of thing so rushed into choosing.
I ordered a normal strawberry ice cream cone for my wee one. They then moaned because it was too melted and told me to choose another - pretty much telling me to choose the raspberry ripple because it was the only one mostly frozen. Fab customer service right there!
Hubby ordered a waffle cone with cookie dough (?) ice cream which came to almost five quid!! I'm no cheapie, but that should have been the best damn cone of his life! (Spoiler: it wasn't.)I was still trying to decide and because the man serving us was so impatient I rushed into ordering a tablet ice cream cone.
It was over £8 for 3 ice cream cones - 2 of which were really basic. My tablet ice cream was rubbish to be blunt. There was one tiny scoop with no flavour to it at all and teeny measly crumbs of tablet. It was also almost liquified before I left the store. I had to rush it down to avoid wearing it.
We'd decided to give this store a try as it seemed exciting and new, but it was unwelcoming, over-priced and just not of great quality. It was a really poor experience that only warrants it's one star on my toddler's reaction to his first cone.
Only a couple of yards up the road I could buy a litre of delicious Equis for less than we paid for our cones - and next time that's exactly what I'll be doing. read more