The school is very convenient location wise but their communication is trash! Their website, & voicemail states operation hours are "6:30am -6:30pm" ... not even a month into my daughter staying there THEY ABRUPTLY CHANGED THEIR OPERATION HOURS! Not calling parents to notify them in any way. I picked up my child after 6pm one evening (BECAUSE I was under the impression they closed at 6:30), I was subjected to an automatic late fee of $15 in . No apologies about miscommunication, nothing. Moving forward...... When I signed up for BRIGHT WHEEL, I used my phone number, didn't attach my email (that's my mistake) ...made a payment in confidence through bright wheel 2/23, they happily accepted it -- so now 3/8/23 I was notified by my sister (her 2 children attends soaring Eagle as well ) that they're now using "Procare" -- again, abrupt change without notifying anyone... & I couldn't receive an email from anyone because they never had my email in the system; didn't call to say a thing or to even make sure I knew. Now trying to sign up for Procare, I cannot BECAUSE i don't have an email set up with the school...... The convenience of the daycare is great but everything else, I can't speak for . Then when you calling most of the time, you get no answer.
Today ..... 3/30/2023 They were under the impression that my child's therapist was the baby sister WHEN I PAY THEM TO KEEP MY DAUGHTER. They failed to notify me about anything with MY CHILD but today 3/30/2023. Maria (the assistant director) told me 3/31/2023 would be my daughters last day because she's always running around the school & "hitting children". My daughter is autistic so her brain does not function like others. SOARING EAGLES ACADEMY WAS HIGHLY AWARE OF MY DAUGHTER'S DISABILITY & ACCEPTED MY MONEY WITHOUT FRICTION (WHICH IS MORE THAN WHAT IM SUPPOSED TO BE PAYING THROUGH ELC). I was never given any kind of pre-warning, notice, or anything of the sort THAT MY DAUGHTER WAS CAUSING FRICTION. The school didn't notify me, nor say "let's make a plan to see how we can channel her behaviors" nothing. They're discriminating against my child..... who seems to be the only child there WITH SPECIAL NEEDS..... Do not bring your child here. SOARING EAGLES ACADEMY IS A JOKE (if your child has special needs), they only care about your money & most of the staff is shit. Literally. read more