So I was informed after scheduling 2 knee surgeries this fall that Orthopedic Associates no longer…read moretakes Humana PPO. As of August 1st. Some things are out of control with insurance especially when Orthopedic Associates makes a decision to go with another book keeping system in the middle of the year. Just letting you know. This was a decision by management and billing company. I really liked my surgeon and the care but now have to find another doctor.

I cannot say enough great things about Orthopedic Associates, especially Dr. Cantrell and his…read moreincredible team. Dr. Cantrell has performed multiple knee surgeries for me as well as a shoulder surgery, and every single time the results have been outstanding. His skill, precision, and consistency are truly remarkable. What really sets Dr. Cantrell apart is the way he listens. He takes his time at every appointment, explains everything clearly, and always works to find the best possible approach for each specific situation. You never feel rushed, and you always feel heard and confident in the plan moving forward. The staff is just as exceptional. Julie and Peyton are absolutely amazing,professional, kind, responsive, and genuinely caring. They make the entire process seamless, from scheduling to follow ups, and they go above and beyond to make sure you're comfortable and taken care of. If you're looking for an orthopedic team that combines top tier surgical expertise with compassion, attention to detail, and outstanding support staff, Orthopedic Associates and Dr. Cantrell's team are second to none. I would recommend them without hesitation.

Cannot say enough of Dr Jennings and his entire staff - they have all been there with him for years…read more- which says a lot! Great doctor and good people all around. Highly recommmed him and he has a PT clinic on- site as well which is pretty convenient.

From the owner: Specializing in: - Physicians & Surgeons, Orthopedics…read more- Physicians & Surgeons

Competent surgeon, but that's where it ends. If you have trouble healing, are slow to heal, have…read moreissues with your knee even after intense physical therapy, He has no concern or empathy, and is not willing to help. If the complications disrupt and affect your ability to work, he has no empathy and will not help you fill out paperwork for your job. His medical assistants are not helpful either, have no empathy and are actually quite rude if you admit you are still having pain, complications, etc. Go elsewhere.

Torn rotator cuff and detached bicep. Surgery went great. 8 weeks out now and almost 100% pain…read morefree and doing rehab. Great bedside manner, very fast getting in to see him, no waiting in the lobby at all. Could not have found a better Surgeon. Seriously caring guy as well. Bill Nelson, Highland Village

Prospective Patients, I am writing this to share my…read moreunfortunate situation that occurred with my scheduled operation (elbow). First, allow me to say that I have been a patient of DR J. Cantrell for probably over 15 years without issue. I have a situation with my left elbow that requires surgery, and because tendon repair is probable, a lengthy recovery. Over the past months, since October of 2014, we have been steady watching the situation and timing the surgery. I'm an airline pilot and timing is everything when dealing with a surgery that affects my ability to fly, and obviously make money. Additionally, the FAA's flight surgeons and company medical department must also be involved. A lot of logistics to be done to get things in line, long term leave, etc. The surgery was scheduled for today 7 May 2015, insurance, company and FAA matters were all taken care of. On Tuesday morning 28 April, 8:30am, I called the clinic and ask about the date of my surgery. I had forgotten whether it was the 7th or 8th. The operator handed me off to the doctor's administrative assistant. It went to voicemail. I left a message with my name, date of birth, call back number, and my question. Two days goes by with no response. Now it's Thursday, I call back. Same thing happens, handed off to Denise's voicemail. I left a similar message but mentioned my message on Tuesday morning. Thursday afternoon comes, now I'm frustrated and call again. They hand me off to the administrator. She apologizes and goes directly to my records. Within a few minutes I had the information I needed. I ask "How hard was that" she says it wasn't. I said will you see that somebody gets counseled for this? She assured me they would. Next day, the pre-op visit went well with the doctor and final notifications with my chief pilot and payroll were made. Everything was going as well as possible. Two days before surgery I get a call with the details of the out-of-pocket expense, per their research. Professional and appreciated as always. That evening after normal work hours, 6:30 PM I get a call from a "Restricted" number. "Restricted" numbers are usually used by attorneys, police, DA's, coroners, etc., or someone trying to do something illegal. Note: the call was not "Private", nor "Unknown", but "Restricted". Thinking this better be good, and bracing for the worst, I answered the call. Now, I'm a retired Marine; I don't care much for solicitors' craziness, or disrespect. A female voice spoke "I need to speak to [name]". I responded, "Who the hell is this?" She says "Is this [name]?" To which I reply, "I'm going to ask you once more, who the hell is this?" The woman reluctantly said, "This is [administrative assistant] from the Orthopedic Associates, is this [name]?" I reply, "Wow, why are you calling from a restricted number? After hours?!" I went on to say, "My mother taught me to always introduce yourself THEN ask for whomever you want to speak to!" She said, "I don't need a lecture on phone etiquette from you." I said, "I'm thinking you do, and how hard would it have been to say "Hello, my name is Denise from Dr. J. Cantrell's office, my I speak to whoever....)?" She explained she was calling from her cell phone. I shared with her this only reinforces my lack of confidence in her work. A few business questions were asked and answered nothing that couldn't be handled during business hours the next day. The conversation went downhill from there and we hung up. I still have no idea what the call was about. Maybe upset that I complained about her the previous week to the administrator. Next day at 2:30pm, about 18hrs before the surgery I get a call from the office Administrator Sherrill ... "Mr. [name] I have some bad news regarding your surgery. Because you were upset with Denise for calling you on a restricted line last night and shared your lack of trust and confidence in his administrative staff, the doctor refuses to do the surgery." I was baffled. I complained and they canceled my surgery. After all of the months spent planning the logistics, they cancel my surgery due to a complaint about one person on their team (an administrative assistant, no less). Inexplicable.

My visits have been great when it comes to the PTs and PAs but that's after you are met with Front…read moredesk staff like Christina. She is super efficient in getting her job done but lacks compassion and empathy. As a patient, things happen and if a pt gives as much notice as possible, that's not signs of a difficult patient to whom I'd have to "put in place". I asked for a copy of policy to make sure I follow policy and she decided to print out another copy highlighting the scheduling policy and highlighting once again where I signed after I had already received the copy I asked for. Like geez lady I apologized and am trying not to make the same error and she rubbed in my face. Emotional regulation is important for someone in charge of "patient care" and while I was remorseful and paid my fee for rescheduling less than 24 hrs, Christina was extremely passive aggressive and when told how she made a patient feel in clinic, she had 0 remorse or compassion. Impact vs intention especially when it comes to patient care. That's not someone that I'd like to see/deal with when coming into a clinic of great PTs & PA's. Again, if you want her to tackle an insurance company, she's your girl. If you want to be spoken to like a human being, go elsewhere. Very curt, insensitive but hey she'll get things done.

had an urgent ankle injury and came in as a walk-in. Blanka (or Bianka) at the front desk was…read moreincredibly kind, sincere, and compassionate. She understood my situation and did everything she could to fit me into the schedule that same day. I truly appreciated how caring and welcoming she was during a stressful time. The rest of the staff and assistants were also very patient, understanding, and attentive to what each patient needed. They made me feel comfortable and well cared for throughout my visit. Dr. Jodi was very knowledgeable, kind, and professional. She took the time to explain my injury, answered my questions, and made me feel confident in my treatment plan. I am very grateful for the excellent care I received from the entire team. Thank you for making such a difficult day much easier.

This place is great! I used to sell medical equipment and have been in and out of a lot of…read morefacilities. I now find myself in need of a rehab facility and this one is incredible.. The therapists listen, are attentive, thoughtful, and very knowledgeable. I have found it very easy to schedule appointments and change appointments.

I have done therapy here twice before with excellent results. Unfortunately, the therapist I saw…read morehas moved to one of their other offices. So they assigned me a therapist named Dewey who is also the manager. The therapist was lazy and unprofessional, He didn't bother to greet me when I arrived, nor did he ask about my pain status. He did not assure I was doing exercises correctly. Instead he sent a technician, a physical therapist student, to give me the next exercise from his computer which she did before she walked off. I finally just walked out and cancelled my future appointments. I would rate the front desk person a FIVE.

With only 5 reviews, i was skeptical of the 5 star rating but my GP recommended Dr. Reznick and I…read moream nothing but pleased. She is confident, professional, caring, engaging, offered the alternatives to my treatment and eliminated any doubts about her or the treatment plan. I recommend Dr Reznick to anyone with hand issues.

I went in with a hand problem, she gave me an injection, she said I may still require surgery, if…read moreso, I will have her do it.

Dr Heerwagen is the type of doctor I like when I need no BS and excellent competency. He tackled my…read moreknee replacement surgery and it was not an easy one to do, from what I've heard. I would go to him first if I have the need again in the future. He's to the point, but answers questions in detail, never abrupt, always patient. My kind of guy!

I am deeply unsatisfied with Dr. Heerwagen's attitude towards his patients. My husband went to see…read morehim twice and Dr spent no more than 3 minutes with him, saying that everything looks good, although my husband told him, that he had increasing pain each day and could barely walk. We had to go to another doctor, who sent my husband for MRI to finally find what was bothering him. My advice for Dr. Heerwagen would be to pay more attention to his patients. I would not recommend this doctor, as according to our experience he was careless and didn't want to spend more than a few minutes with my husband. Very bad experience!

We would like to recommend Dr. Ian Wilkofsky. He has been taking care of our kids broken bones for…read morea year now. Both our children are very active and we already had broken collar bone, fractured wrist and ankle injury. Dr. Wilkofsky always sees our kids same day and follows up with a phone call to see how they feel a few days after. He has Fantastic bedside manners and is fabulous with children. The staff is super friendly and the clinic is very clean. Very happy we found him!

When you get orthopedic work done please do some research....I wish we had. I went with Dr…read more Dickson after problems at another business that were extensive. I found you really want to start with the right Dr. in the 1st place as you save you & your insurance Co. tons of money along with much frustration and explanation to all friends and family about "how are you, are you better and when are you going to be done being treated for this". Dr. Dickson is a very caring and concerned Dr. both in my initial appt. and the ones thereafter. It is not easy for anyone to come behind and try to fix something someone else screwed up. His staff is professional also. No problems. All though my treatment did take a while to be finished, I was satisfied with his efforts and the results.

I found Dr. Dickson after I visited a different facility and feeling as if I was misdiagnosed. I'm…read moreso glad that I did. Dr. Dickson clearly has the years of experience to back up his expertise in his field. He was extremely caring and thorough during my visit. He confirmed that one of my diagnoses was incorrect, and explained why (very helpful). He gave me some peace of mind with my prognosis of the other issue I was having in my hand. I now feel comfortable moving on with my life knowing the plan of care and know that I can rely on Dr. Dickson in the future.