Unethical... Purchased many items in store on a visit on 11/12/22 and requested they ship them. They kindly offered to ship my other two boxes. A week goes by and I called to ask if the items were sent and I was told they had just gone out (11/19/22) due to personal issues. Items were shipped a week later but now stuck at UPS in Florida. Rate was more than me adding luggage - which I now regret for not wanting to carry it. Now looking private luggage courier services.
Had to call many times to get tracking information and was given every excuse Finally got a text from an unfamiliar number with no information other than pictures of tracking numbers.
Boxes are stuck in Jacksonville, Florida and they are not helping to retrieve them.
Will never order anything from them as they are unreliable in sending product or information to track product. They promised to send the tracking information on 11/12 and never did.
My personal items are now MIA as well as the ordered goods from their store.
Today finally got both of them after being promised that they would speak to UPS and follow up. No follow up so I called yet again. Today, they kept harping how they were doing me a favor, when I graciously purchased many pricey dog treats for their dogs and gifted them handmade chocolates for their kind offer to ship. What I spent exceeded their gracious offer!!
As I was trying to explain course of action, they hung up on me ..accusing me of yelling... Hardly yelling. Now I want everything refunded. I don't want their product nor will I gift it to anyone.
Hardly ethical nor reasonable people and they do not live up to their promises. This business will not last.
I have demanded full refund of all goods, since I still have yet to receive them 11/27 nor my own personal items and other purchased.
Further, I just found out that the owners lied about the shipping date of 2 boxes (verified with UPS.) The purchased items were NEVER shipped. No tracking, no delivery and now I have to dispute with my credit card company all of the charges.
Completely unethical. read more