Serena is very professional and knowledgeable about my investment property, I highly recommend this…read morebusiness.

From the owner: Serving Chicago and the Chicago suburbs, Chicago Central Property Management is your trusted…read morepartner in property management, buying and selling properties, leasing, and HOA and Condo management. Local and family owned, with over 2 decade of experience working with landlords, tenants and owners we take pride in delivering tailored solutions that not only meet but exceed the unique needs of property owners, investors, and tenants alike. We specialize in small and mid-size properties from single units to as many as twenty unit buildings. We will give you the personalized and thorough service that our corporate owned competitors cannot offer. You will never have to press "1" to get a live person. We also have flexible pricing and customizable packages. Sponsoring Broker-COMPASS

This place has gone downhill so fast, it's astounding. Had great service for years until end of…read more2021. Would avoid renting from them until they get their act together again - if that's even possible. Honestly, would have given a glowing review up until winter of last year and called them a "family-feeling" management company; not sure what happened to turn them into yet another landlord/property management company trying to squeeze every last dollar out of their tenants and their tenancy. Broken washer/dryer that had notice put in the second week of January did not get replaced until the last week of April. After repeated communication, we were ghosted about the issue only to find out that our property manager had left and we had a new person. Think that would be something the tenants should be aware of! I could write a whole novel on how abysmal their service was with the washer/dryer situation; everything from poor communication to the installers arriving at our apartment at 7am on a weekday with no notice from the management company to both tenants to the installers having to do the whole thing again (7:30am the next day, still with no warning, but, hey, extra half an hour!) because Root ordered the wrong washer/dryer. Currently, the new appliances don't even fit the space and the accordion door had to be removed to "fit" it. Unsurprisingly, the doors are still sitting in our apartment since Root has not removed them. The company did the absolute bare minimum to "make it up to us" for all of the inconvenience. On top of this, after giving our Notice to Vacate we continued to receive messages that bordered on harassment via email and text about renewing our lease and how a new lease would be sent over when it was abundantly clear we were not reupping. Icing on the cake is being told that our place is too "cluttered" for showings when all we're trying to do is move, clear out every nook and cranny of our stuff, and get as far away from Root as possible. I genuinely am astounded at their reaction to what a living space in the middle of a move looked like. Though the leasing agent (who showed up after his agreed upon time and with no advance warning of being late) continued to insist it was "all transactional" and "just business," I'm deeply offended at how he continued to mention cleaning the place to look presentable for Root and their needs while his tone cast aspersions and disparagement for what is a situational living arrangement. None of this is touching, either, on the back stairwell that took months to fix and was a legitimate safety hazard. Every interaction with them this past year has been heavily about what is best for Root and the Root property. Utterly astounding that the property manager, when speaking to us about the washer/dryer situation, mentioned how great the washer/dryer was and that it's one that will be good for a long time. That might have been helpful had we not had it installed a few weeks before preparing to leave the place. We offered to break the lease and/or leave early due to moving into a new property, but Root would rather get their money and continue to bombard us with asinine emails and requests. I cannot fathom any other reason than them just wanting to get their rent money that they would not take us up on leaving early. Considering it would have been a whole month where they could take their staging photos - which the property manager, when asked, mentioned they did not have any previous on file simply because he didn't know why - and fix their broken washer/dryer while doing any other updates to the space they might have felt were necessary (the kitchen appliances are outdated as well, so good luck to whomever has to wait four+ months to get them fixed when they inevitably die), it seems like a no-brainer. We would not have gone through any of this hassle, not be leaving with an extremely sour taste in our mouths about Root, and this review would have gone differently. I'm just amazed at how a company that I had such positive and tenant-first interactions with when I moved in two years ago (and heard the same from my boyfriend about his four years before that) has become a standard leasing company interested in what is best for their property, which itself is debatable. I cannot stress how happy I will be to be done with them. One positive from all of this is the urgency with which it's inspired us to move out.

We've been tenants for 6 months and have nothing other than an amazing experience. The portfolio is…read moreeasy to use and facilities are amazing. However, Raul from Root deserves an exceptional shoutout. Raul has saved my roommates and I on several occasions for any maintenance related request and has shown us kindness as well as quick communication. He's made our experience even better than it already is.

Avoid this mgt company. They fail in accounting, budgeting, customer service. Always an excuse for…read more" no receiving emails" or calls. Online portal is a joke. They do little to prepare for unforeseen costly repairs. Cheap annual fees result in poor record keeping/transparency. I have literally argued with manager/owner over the phone for poor communication and attention to work orders. Nothing gets done. if you want proper management, holding order/policy and governance avoid this company. Shes rude and acts clueless when issues are raised.

Really bad service. Try avoiding them if you can. When they charge you, it's super fast. If you…read morerely on them to fix problem, you will need to be really patient which usually takes weeks.

My partner and I have lived in a building run by KDG Property Management for almost a year and it…read morehas been the worst living experience. We have had many packages stolen, elevator often does not work, your water will get shut off spontaneously, and there have been at least two break-ins into the building. The theft includes a break-in to the bike room (which was locked and could only get access with a key) and all but 4 bikes were stolen (around 15+ bikes). The management company did absolutely nothing to get our bikes back or reimburse us for the stolen property despite them saying they would upgrade security months prior. We have gotten no where with management and they say they have no responsibility for any of this. They are slow to respond and do not care about the impact of living in such a stressful environment has on their residents. I had to buy a back up lock just to feel safe in my own apartment! KDG Management is irresponsible, does not care about their residents, and we do NOT recommend anyone moving into any of their properties.

I work for Sam Lewis and it infuriates me to hear what Ajay wrote. Shame on you! On what basis can…read moreyou accuse a person without evidence and proof. I've known Sam for a while and that is not the person he is. He's honest and fair. I absolutely enjoy working for him. Shame on who would create false lies of a man who is nothing but nice.

I love the power of the Yelp community,so many people have reached out to me before doing…read morebusinesses with this company since I posted the review. The management company has made an effort after the review was written to do a better job with upkeep. The dryer has been fixed. The wall repainted a d exterminators come our more frequently. This a minority owned business. Still room for improvement but major changes made.

Update #3 All is…read morefixed, tub is redone. There is however an issue with the radiator ( I'm not the only unit experiencing this) which makes all radiators make a terribly loud clunking sound every couple hours. They replaced the boiler and have done a lot to try and fix It so I appreciate that. It isn't yet fixed though.. overall management is responsive and they do what they can to address all issues. Definitely worth the wait to finally have a reasonable unit.

Zorina and their entire team here is useless. We got a great unit with a decent deal in comparison…read moreto other units in the area, but when it comes to communications or needing ANYTHING in terms of repairs, lease questions, etc. Be prepared to never get that, without a fight. The software they require you to use in order to apply doesn't function and anytime you call to ask for repairs they get mad at you for not submitting it on their site. However, whenever you go through the site, it rarely ever works without major headaches! Want help from peak or Zorina? They're useless! They get paid to jack off behind a desk and say "idk." Saw someone call them puke properties once, me and my roommate now ONLY call the place that.

The first year was great living here, but after that they really stopped helping. Now, they do not…read moretend to issues. My top lock has been broken for months and the drawer in my kitchen has been broken. I submitted a work order over 6 months ago and no one has come. As a single woman, I do not feel safe and they are not helping ease the anxiety. The laundry room is also disgusting. There is something in the washer that has not been cleaned, the machines are down. But, you get what you pay for. To increase the rent even though there are so many issues within the building is crazy. The elevator is always broken. The list can go on.

My studio rent is $895 and garage spot $170. There is included heating and cooking gas. Victor the…read morebuilding engineer responds to my repair requests promptly. It was renovated, clean, and spacious when I moved in 4 months ago. Aside from my neighbor slamming doors, it's a big upgrade from living with my toxic parents. The neighborhood is decent enough, and beach close by. Thank you.

Nothing short of a waking nightmare every morning. Units are over-priced for starters. The building…read morewas old, decrepit, sloppily renovated/repaired and unkempt. Management was not helpful and very condescending - they also shared personal info of neighboring tenants. Laundry room was infested with bedbugs and management did not treat the issue with the care it required. Elevators were regularly out of service and years overdue for inspection.

Still terrible. The door system they use is broken 20% of the time, so good luck getting into your…read morebuilding or finishing laundry! They are unresponsive and never answer their calls in the office. The only time they call you back is if you call and ask to tour a unit - then they call REAL QUICK $$$$$$$$$

Hands down the best landlords I've ever had. Kind, respectful, prompt to fix an issue when…read moresomething comes up. The property (on Grace Street) was full of personality and charm for a hundred-year-old building. Our unit (2 bedroom, 1 bath, first floor) was spacious and comfortable. The neighborhood was fantastic and so were the neighbors. We lived at this location for over a decade and when RJK Properties took over from the former landlord we were delighted. They worked tirelessly on improving the living experience for all residence. I can't recommend them, or their properties enough.

I have been living in one of Ray, John and Kathy's buildings for two years now, and it is by far…read morethe best rental experience I have had in the 10 years I have been in Chicago. Since it is a family owned business, they care about their buildings and properties, and the apartments and landscaping reflect that. They build a fair, respectful relationship with their tenants and are genuinely nice people! Bonus - they are really sweet to my dog when on the property or in my unit. My dog and I have loved living in their building and are sad to leave. If I wasn't moving out of state, I would resign the lease in a heartbeat! If you can get into one of their units, I highly recommend it!