I've been here several times in the past and have had good experiences, but the last 2 visits have…read moreNOT been good. I'm not sure if it's new staff or what, but I'll be going elsewhere from now on!

I have been here 5 times and each time I'm seen quickly and yet not rushed by the PA. I have been…read morelistened to and truly felt like a partner in my health. I actually prefer going here to my own Primary Care. I will be back if I'm sick again.

I've been going to Brookwood for around 3 years now, and I wholeheartedly recommend them to anyone…read morewho is in need of a good GP. I've seen both Dr. Adam Smith and Dr. Nicole Broeder-Smith, and they've both been great, and all of the nurses and staff at the clinic are very kind and professional as well. Anytime I've needed to schedule an appointment or refill a proscription, the process was always quick and straightforward. Highly recommended!!

I've been going to Brookwood Family Practice for the last three years. I've had great experiences…read moreeverytime. Friendly staff at the front, they are super patient with me. My nurse has always been amazing, she's always been friendly, kind, and knowledgeable. My doctor has always been super cool! Very knowledgeable. Pleasant personality. Made it very comfortable and safe to deep drive into personal health issues. He's just an overall great person. Give this office and staff a try. They provide tele-health too if you cannot make it in person. I will miss them since I'm moving to another state. Thanks Brookwood.

Dr. Ahmed is a caring doctor with excellent listening skills. She's one of a kind! Extremely…read moreknowledgeable and works with her patients from a symptom view. You don't have to wait long and her office is always clean and welcoming. Appointments are easy to make. Just a few down side issues...there is a charge if you miss your appointment, even if it's an emergency. However, the doctor worked with me on this fee & waived it. The billing / coding on a visit was also entered in incorrectly and I was billed from my insurance company. But the office corrected it, and took care of it after I contacted them. It's nice to see that they can correct errors & look at policy. I would recommend getting rid of the no show fee, it's very high and things happen. Overall, very pleased and would recommend.

Full disclosure: I didn't manage to make an appointment with this clinic…read more Apparently there were no openings until March when I called, because apparently the doctor will be out of the country for several weeks. Also, I was informed most of her appointments are taken by the PA who has "been with them for several years" and "does everything the doctor does." This is "their normal practice" apparently. I've never heard of such a thing. I asked if it was considered a "doctor's visit" if it was with the PA, and was informed that yes, yes it is. Huh? So why isn't the PA the MD then? Because the PA is *not* an MD... why are we paying a premium for a PA visit? I've visited multiple doc offices before and have had the pleasure of working with their PA's, but NEVER before working directly with the MD/specialist first and certainly throughout my care. Very disappointed after reading all the positive reviews about this place.

I was excited for my upcoming appointment until I encountered extremely rude and unprofessional…read moreoffice staff via text messages. I was informed at 3:29pm the day before my appointment that my paperwork needed to be done by 5pm to be seen the next day for my appointment that's been scheduled for weeks. Of course I wasn't able to complete the paperwork by 5pm the day before my appointment due to work, picking up my child, and needing to get home at a decent time in traffic. If I was informed prior to the day before my appointment that I needed to fill out the paperwork by 5 pm then that would have been different. But whoever was texting me was rude, unprofessional, and disgusting. I confirmed that I was attending my appointment prior to 5pm and planned on doing my paperwork once I got home. I will be looking for care elsewhere.

I was looking for a new PCP and am thankful to have a wonderful care team. I felt seen and heard…read more That is very important to me when choosing a provider. The office ambiance is great from decor to music. It's calming because doctor visits can be nerve wracking. Dr. Cudjoe is thorough, makes sure you understand her explanations / plan of treatment, knowledgeable, proactive and has great bedside manner. I'm looking forward to getting my health back on track, maintaining it and trust that I am in good hands. Lynette was also awesome from beginning to end of visit. They both have wonderful personalities & I'm glad that I chose this practice to entrust with my care.

I had a very disappointing experience with the billing and review process at Baylor Scott & White…read morePrimary Care - McKinney. I scheduled what was supposed to be a preventive wellness visit as a self-pay patient. During the appointment, I was not informed that discussing routine or ongoing health topics would convert the visit into a separately billable "dual visit" with additional charges. There was no advance notice, no cost disclosure, and no opportunity to decline those added services. What makes this more frustrating is that the so-called "ongoing condition discussion" they later cited was limited to the doctor briefly asking -- as I was getting up to leave -- whether I needed any prescription refills. That was the extent of it. There was no separate evaluation, no new complaint, and no dedicated problem-focused exam. After receiving the bill, I filed a formal complaint. The organization stated they conducted not one but two "comprehensive reviews," yet at no point did anyone contact me to ask what actually occurred during the visit. Their investigation relied entirely on internal documentation and staff input, without speaking to the patient involved. They acknowledged this but said patient interviews are not standard for billing reviews -- which is concerning when the dispute centers on what was actually communicated to the patient. Both reviews concluded the charges were appropriate and declared the matter closed, without addressing the core issue of disclosure and consent for additional self-pay charges. My takeaway is that this may not be limited to self-pay patients -- it was only caught in my case because, as a self-pay patient, I carefully reviewed the itemized bill. Many patients with insurance may never see or question how a visit was coded or billed. Greater upfront transparency about when a preventive visit becomes separately billable would prevent situations like this. I'm sharing this so other patients can go in better informed than I was.

My regular GP, which I had gone to for many years went into private practice, and was no longer…read moreable to take my insurance. Broke my heart as he was fantastic. I started using his associate whom I never really cared for. But after a couple of visits, I did come to feel comfortable with him and realized he was a really good doctor. We'll after about a year he moved away, and so my search for another GP was on again. It worked out well though as I ended up moving myself. I did a lot of research and decided to give Dr Washburn a try. Yes he is quiet, and doesn't trade jokes with you, but I would rather have a doctor that concentrates on me and my medical needs and not ask me how my cousin Eddie is doing or ask me if I saw the football game last night. Dr Washburn listens to you, let's you do the talking, and doesn't interrupt you . It's a busy office, but I've never felt rushed there, and he's not there to judge you. He listens and suggests what would work best for your situation medically and personally. And he has always fit me in when he can, sometimes same day, if I have an unexpected situation come up. He cares about you as a person and not a number or a bother. And the front desk and office staff are great.

Writing this review wasn't easy because I've had positive experiences with many of the staff here…read more I was disappointed for a couple of reasons. First, I accidentally wrote down the wrong appointment time and arrived 15 minutes late. I understand having policies for no-shows and late arrivals, but being charged a fee for an honest mistake was a tad disappointing. More importantly, while I think the healthcare providers here are extremely knowledgeable i often left feeling like my concerns weren't fully taken seriously. Confidence and expertise are important but so is listening to patients when they feel something isn't right. Sometimes a little more digging is required Because my symptoms continued, I decided to seek care at a different office, and I'm thankful I did. What I had been dealing with appears to have developed into something much more serious. I can't say whether earlier intervention would have changed the outcome, but it has made me wonder if my concerns should have been looked into more closely from the beginning. I'm sharing this in the hope that it encourages providers to listen carefully to their patients. Feeling heard and taken seriously can make a significant difference in a patient's experience and, potentially, their care.

I've been going to this practice for the last several years and really like the doctors. However…read morethis morning when I arrived I realized I did not have my insurance card and was told they could not reach out on my behalf, no problem. After searching through emails and being unable to locate any information for them I asked if I could call my pharmacy and get the info from them since I knew they had just used it to fill a script for me, they said sure try it. After getting them the info I was then told that I'd need to reschedule as I was past my appointment time and I'd also have to pay $40 for missing today's appointment...all while standing in their office the entire time. This is my annual and it also requires me to fast overnight and they did not have another early morning appointment available for the reminder of this month and I told them my insurance expires at the end of the month. I've never had a front desk be so completely unwilling to work with me on something like this and this was with me actually being INSIDE their office, when I begged if there was anything they could do the receptionist told me I was one min late to my 8:15am appointment and I should have arrived earlier....I told her I came straight from dropping my children off at school and am a single mom...she still didn't care, I even asked why she didn't being this up while I stood there on the phone, I could have cash paid for the office visit and given them insurance for running tests....she just shrugged and said it was their policy. I never post reviews but this was over the top for me and her lack of empathy was unreal. I will unfortunately be finding a new doctor after this experience.

When I was wheeled up to my floor there sat a woman playing a beautiful harp. The view from my…read moreroom was beautiful. The staff nurses in the Icu were so wonderful, kind and attentive. The Doctor's listened. They explained everything. They got me healthier than I've ever been since I first got this darn fibroid. On the way out a preacher came to see me and gave me some great advice. This hospital is well-ran and deserves an award. We don't like going to the ER, but if you have to end up in the hospital. Texas Health on Dallas Parkway is amazing.

Based on my recent surgery last week: My surgeon and the anesthesiologist were absolutely…read morefantastic, all the nurses were fantastic, but there were a few inconsistencies. The discharge paperwork said to eat whatever I wanted, but the surgeon gave me specific guidance, a handout, on a full liquid diet until my post-op appointment in 3 weeks. I am following her guidance, of course, but the discharge paperwork should say something like: follow your doctor's specific instructions. Also, I did not receive a call checking in on my status after I was discharged. I did follow up with my surgeon's office via MyChart with questions and eventually received a call from her nurse helping me with some minor post op issues, but 5 days after my surgery. In the past, I thought someone from either the doctor's office or the hospital itself called to check on the patient within a day or two (from our prior experience with Texas Health Frisco). Also, my husband stayed with me in the room overnight and I had to ask the nurses for him to be provided pillows and blankets, that would have been nice if the nurses attending me would have asked If he needed anything or even allow a caretaker meal. When I stayed at Baylor McKinney to deliver our youngest daughter over a decade ago, they allowed my husband to have a meal or two per each 24 hours of my stay at the hospital. Since I was on a full liquid diet post op, I wasn't having much or anything and I don't think It would have cost a lot to allow the 1 family member staying to take care of me be more comfortable. I understand these are super minor issues, but I would say that would bring my review up to a 5. Overall, the hospital is very clean, bright, welcoming, all the doctors, nurses, and staff were very helpful, attentive and patient, and I would absolutely recommend your hospital to anyone.