I dropped off some clothes at this location last week and had an amazing experience. They were very…read morequick at processing all my items and purchased almost everything I brought. The also have a great selection of kid's clothes and accessories, will be back again.

I had a horrible experience at this location (similar to those below). I was told they don't…read morepurchase the item I brought in even though I could clearly see it on their shelves for sale. The manager was extremely rude and unprofessional. This was my first experience going here and it will be my last. I also took a quick browse through the shelves and was shocked to see how high the prices were. Used sleepers for $10?! I could go across the street to Walmart and get them brand new for that price. Will not be back here, that's a guarantee.

Spend your money elsewhere. I corresponded with Andrea (the owner) a week prior and booked an…read moreappointment for today. As I was on my way there, traffic was heavy, so out of courtesy, I touched base to let her know I'd likely be 5-10 mins late... it was only then that I learned she took a "last minute trip" and wasn't going to be at the store. Apparently she forgot to put me in her calendar. This was disappointing since I was coming from out of town just to try some nursing recliners. Not only did she not own up to her mistake, she seemed unapologetic and extremely rude. I told her I would make it by 11am, and she responded saying that her associate can be there for noon. Despite this, since I was already on my way to the showroom, I decided to still give this business a chance. Andrea ended up arranging for her associate, Dana, to meet me at the store at our originally agreed upon time. Dana was lovely and kind. Honestly, I felt bad that she had to come an hour early due to Andrea's mistake - so I didn't want to give Dana a hard time. After trying the floor models, I was ready to purchase a recliner... and then I find out from Dana that Andrea had misinformed me about the operating hours of the warehouse. When I was corresponding with Andrea, she had told me that I'd make my payment at the store, and then I could make my way to the warehouse to pick up the recliner. But Dana informed me that the warehouse isn't open every weekend. This was very frustrating because this means I had driven for an hour all the way to Oakville for nothing because the warehouse wasn't even open today. Even if the products are good and sold for a decent price, this isn't how you do business. I would highly suggest to look elsewhere; another place where the owner is more organized and displays professionalism.

They are very sassy and cocky. The products are outstanding so it makes up for it but tried of…read morebeing spoken down too or given attitude for minor issues / purchase. Won't come back and my suggestion would be learn some manners.

I purchased 2 car seats and a stroller base from their website. Never received the items. I spoke…read morewith a lady on the phone who said someone would be in contact with me, in which I never received a phone call from them. Now they are telling me that my money was refunded, however no proof of that on my end, even my credit card company can't find the "refunded" money. I called the store asking for proof of refund and the guy says its an automated service so that can't be provided but he would re-send the email I received after purchasing. SO needless to say there is no proof of a refund and I am probably out over $1000. Save yourself the headache and order from someone else.

I bought an item to be shipped to Hamilton. When I received it, it was not the item I had ordered…read more I called the Brampton location to see if they could send me the item I ordered, but was told that they don't sell that item anymore (yet somehow it was purchasable on their website, and remains so). The woman on the phone was not friendly and lacked customer service skills. I will not be a repeat customer and would advise others to avoid online purchases.

Staff was very helpful and friendly however the lady that manages them seemed like a boss from…read morehell! Totally unprofessional how she spoke to her employees. She should not be in the service industry whatsoever! I felt so sorry for her staff!

We are beyond disappointed in the utter lack of customer service from Forgali / A Room of My Own…read more We ordered a bedroom set for our three year old daughter back in November 2013. Despite being promised a 6-8 week delivery time it took nearly 11 weeks to arrive (February 2014). We had told Forgali / A Room of My Own that we needed the furniture to replace baby furniture that was being passed down to our coming baby but this evidently had zero bearing on their desire to deliver furniture anywhere near the promised delivery date. When we expressed our disappointment, Kathy was dismissive saying that it was only a few weeks late. Informing her that my daughter may need to sleep on a mattress on the floor didn't seem to light a fire under her to speed up the shipment. When the furniture was finally to be delivered, Forgali / A Room of My Own called on a Thursday to tell us that the furniture would be delivered the next day and that they'd call us in the morning to let us know a specific time. My wife rescheduled her entire day on short notice in order to take delivery of the furniture. On the delivery date, the morning came and went without a call from Forgali / A Room of My Own. My wife called them at noon and they unapologetically said that it would be delivered between 4-8pm but that they'd call back later with a firmer time (they never did). When we called them back at 6pm, they revised the delivery time to "probably before 9pm". Eventually they arrived, after being 3-5 weeks late and wasting 13 hours of my wife's time waiting at home all day with two young children and waking up my children with their 9pm delivery. Oh yes, and we paid $150 for this brutal delivery service. I called Forgali / A Room of My Own to complain about this delivery service (or lack thereof) and was told that it wasn't their responsibility and wasn't within their control as they outsourced the delivery to a third-party service. Needless to say, this made me even more livid as we paid Forgali / A Room of My Own and not their third-party service. We asked to be credited for the $150 delivery given the debacle noted above. Kathy said that this wasn't something that she could authorize without speaking to their head office. She told me that head office would call me about it on the following Monday. After following up with Kathy three times over two weeks she finally gave me her head office's response: a resounding "no" to being credited the $150 delivery charge for all of our frustrations. Upon pressing her about the decision Kathy said that it wasn't unusual for them to delivery children's furniture at 9pm, it wasn't unreasonable for my wife to wait around 13 hours for a delivery and that any issues we had with it were beyond the control of Forgali / A Room of My Own. It goes without saying that we will never buy from Forgali / A Room of My Own again and will tell anyone who listens about our ordeals in dealing with this brutal company. I strongly suggest that you go elsewhere for furniture.

Was on hold waiting for a department for 12 minutes. Second call same thing…read more Not deserving my business. I am coming from Toronto to get an item...