Made a purchase online, one of the items was time sensitive. Filled the order with a couple of other things to get to free shipping. Was e-mailed later that day and told one of the items was out of stock and they wouldn't have it for a month. Was given the option of waiting four weeks for my order, which wasn't an option -- or removing the item from my cart and/or replacing it with something else to get free shipping. I asked if they can just ship the rest of my order, and then the missing item when it comes in and was told that I'd have to pay $9.99 for shipping for the out of stock sippy cup!!! I cancelled my order and will never shop here again. Purchased the cup with free shipping from Amazon, and purchased the other items from another retailer and paid $5 shipping (for a diaper sprayer shield, bib, and laundry booster pack (way more than a sippy cup for $5, not $9)) since their free shipping price point is higher, but would rather give them my money at this point. I've worked in customer service in the past, and am aware that what I asked for was not out of the ordinary, and something that is typically just done, not asked for. read more

I used to love this store. Bought a lot of my baby items from here, including big purchases like car seats. However I am extremely disappointed with their return policy. I had received a gift for my LO from SnuggleBugz (just cause my friends know how much I love that store) and I had to return it because she already had similar shoes, so there was no need to keep them. I didn't have a gift receipt for the shoes, but they had the Snuggle Bugz logo on them, so they could clearly see that it was bought from there! They took 20% off as return fee! I've never seen any other store do that. I for sure will not buying anything again from here! read more

Do not recommend this store! Horrible experience shopping online and not being able to return items you ordered online. They have a disclaimer on the website that all clearance items are final sale. However, when you are browsing through the website it does not state clearly if the item is on sale or on clearance. I purchased three items and needed to return two as the quality and picture did not match what was posted on the website. I called the call center and gave them my order number to ask if I can return the items and the agent looked it up and told me not a problem and to send in pictures. Once I sent in the pictures I had a different agent write back to me and tell me I can not return the items because they are clearance and I should have read the policy. It is hard to know the policy when you do not even know the item is an clearance item. The response and support from customer service was less than satisfactory. I was planning on doing a gift registry on the website but will never shop at the store again after this experience. Westcoast kids does a better job of advertising what is final sale and what can be returned in comparison to Snugglebuz. Very disappointing and feel scammed. Will never shop here again and do not recommend this store to anyone due to the poor customer service and policies that are not clearly written and are not fair to online consumers. read more

Place an order on line which included 3 items. By the way all 3were in stock at time of purchase. Few days went by and I did receive 2 of the items. Few days later was told the 3rd item will follow the next week. Then 5 more days went by , called and was told they would be shipped out the following day. Then 4 more days went by and I placed another call I was told the item was on back order. I cancelled the order and was able to,get it through another company. My beef is that I did to receive any information on wether the item was being shipped or even if it was available. Poor communication which leads to stress. Review your policy. Make on line shopping stress free. Thanks read more

I was very disappointed with my recent experience with ordering from Snugglebuz online. I ordered a couple of things for my toddler that were needed quite urgently (rainboots in Vancouver!), and paid extra for faster shipping. I waited and waited and waited, and never received my email confirming shipment. I sent a couple of emails and called a few times and was assured my order would be shipped out, but weeks went by and still nothing. I called and emailed again, and this time was completely ignored. Over two months later I finally received an email from them with no explanation for the delay. Needless to say, I told them just to cancel the order. Delays happen, I get it, but the fact that there was abolutely no explanation or communication makes me extremely unlikely to order from them again. read more

I just wanted to say that I did an online review for a product and it has not been posted. I wanted to let people know my experience with a certain product and I gave it two stars, so don't always trust their reviews. read more

I wonder whether this store is really trying to get new clients because their online service looks more like their own sabotage. I started creating baby registry and found some really nice products on their website, but unfortunately, I couldn't add them to the registry! there was no registry button and only after spending a lot of time trying to find out how things work, I read on FAQ that you have to add the item to shopping cart first, and then to baby registry. Not only it is a ridiculous way around but I tried it and it didn't work! There was no button at the checkout allowing me to add things to the registry! I called their store, but the lady didn't know how to help me and gave me a phone number to somebody else. Regretfully, I didn't have time to call, but I tried to do it again few days later and finally it worked. However, soon after I came across another problem because for some reason my registry wasn't active and it didn't work! I spend another hour or so searching for a solution and just when I was ready to give up, I came across some funny place in my account where I found a button: "Activate". I pressed, and magically, my account became active. I wish they would tell you this in the first place! I thought that after all this hustle, my problems with this website are finally over and I can enjoy shopping for my baby. I spend few hours choosing the items, placing them in my shopping cart, and moving the items to my registry, but when I sent the link to my friend to see if she would be able to view my registry (it doesn't have a number like all other registries), she wasn't able to find it! She searched by my name and email, and it wasn't prompting her to my registry! On top of that it was wasting a lot of her time asking her to create an account and fill out all the unnecessary fields! I really don't want to put my friends through all this hustle when they are already spending their precious time and money for shopping for my baby. This is ridiculous! Needless to say, my friend wasn't able to find my registry despite filling out all the unnecessary fields. You would think this ends my road through hell with Snuggle Bugz, but there is a finale: I just tried to log in again and... it shows that there is no such email associated with the registry!!! I cannot even reset my password, because it doesn't send me an email! So many hours spend on their idiotic website and all this in vain. Learn from my experience and don't waste your time. There are so many other websites that don't complicate your life! read more

This was my go to store for awhile, I had ordered tones of products before. But right before christmas I had ordered a couple sleep sacks thinking ok they will be here in a few weeks...I get an email a couple days later saying the one item I ordered isnt in stock so and wouldn't be until early January and they would send the rest of my order at that time...I was ok with that. I later ordered a few more things and then got emails for those things saying they were in the middle of moving so it may take a bit...so I was ok with that...well late jan I started getting all the stuff I ordered after the sleep sacks but not the sleep sack...then came February and I thought that strange I hadn't received the order yet. So I sent an email stating that I wasn't happy about the wait...2 months is a long time and that my daughter needed them as she grew out of her previous ones...I got barely an apology and told they would be shipped in the next couple days. Then I get an email stating that my payment information has expired and I need to re-submit it....at that point I'm annoyed. So I send an email stating that I'm very unhappy with the service I received and would no longer shop there. They responded saying ok as per your request we have cancelled your order. Nothing else, no apology...they obviously don't care about there customers, I have spent hundreds of dollars there and the treatment I received was unacceptable. I will not shop there again EVER! read more

Terrible online service! I ordered 4 items in mid January and still have not received them (almost March!). They did call 2 weeks after I originally placed the order to tell me one of the items was discontinued, so I told them that's fine and to please send the remaining order and not to be charged for the discontinued item. Two weeks after that they informed me one of the items were no longer in stock and so I asked to please just send the same item in a different colour...no problem, fast coward a few days and they are asking for payment again. I called costumer service and they gave a sorry excuse of a "mix-up" with the accounting department and they needed my re-authorization of payment which they apparently needed twice?? I am promised these items will ship this week but nonetheless am disappointed in the lack of prompt service and poor communication on their part. As a busy mother I order online for convenience but was majorly inconvenienced by this business and can assure that I will no longer be shopping with them. Do not recommended at all. read more