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    Snuggle Bugz

    1.9 (48 reviews)
    Closed 10:00 am - 5:00 pm

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    2 years ago

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    1 year ago

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    15 years ago

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    6 years ago

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    6 years ago

    Customer service was horrible. Will never shop there again ! I got a gift from there and it was the most ridiculous thing to return it.

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    6 years ago

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    11 years ago

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    13 years ago

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    5 years ago

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    7 years ago

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    9 years ago

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    6 years ago

    Terrible customer service, do not shop at this store, they do not deserve any sort of business.

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    6 years ago

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    12 years ago

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    11 years ago

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    13 years ago

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    11 years ago

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    9 years ago

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    Page 1 of 2

    Review Highlights - Snuggle Bugz

    I've also purchased many things from their online store and it was delivered quickly with no hassles (and free shipping!).

    Mentioned in 5 reviews

    Read more highlights

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    Rooms To Grow

    Rooms To Grow

    1.5(2 reviews)
    10.6 km

    Spend your money elsewhere. I corresponded with Andrea (the owner) a week prior and booked an…read moreappointment for today. As I was on my way there, traffic was heavy, so out of courtesy, I touched base to let her know I'd likely be 5-10 mins late... it was only then that I learned she took a "last minute trip" and wasn't going to be at the store. Apparently she forgot to put me in her calendar. This was disappointing since I was coming from out of town just to try some nursing recliners. Not only did she not own up to her mistake, she seemed unapologetic and extremely rude. I told her I would make it by 11am, and she responded saying that her associate can be there for noon. Despite this, since I was already on my way to the showroom, I decided to still give this business a chance. Andrea ended up arranging for her associate, Dana, to meet me at the store at our originally agreed upon time. Dana was lovely and kind. Honestly, I felt bad that she had to come an hour early due to Andrea's mistake - so I didn't want to give Dana a hard time. After trying the floor models, I was ready to purchase a recliner... and then I find out from Dana that Andrea had misinformed me about the operating hours of the warehouse. When I was corresponding with Andrea, she had told me that I'd make my payment at the store, and then I could make my way to the warehouse to pick up the recliner. But Dana informed me that the warehouse isn't open every weekend. This was very frustrating because this means I had driven for an hour all the way to Oakville for nothing because the warehouse wasn't even open today. Even if the products are good and sold for a decent price, this isn't how you do business. I would highly suggest to look elsewhere; another place where the owner is more organized and displays professionalism.

    They are very sassy and cocky. The products are outstanding so it makes up for it but tried of…read morebeing spoken down too or given attitude for minor issues / purchase. Won't come back and my suggestion would be learn some manners.

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    Snuggle Bugz - baby_gear - Updated May 2026

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