I have no idea why this store is rated so low!! We drove here from Waterloo to test out some strollers and car seats. The store looks so unassuming but it's so expansive inside! They have all the main strollers and adapters, as well as some lesser-known ones, so you can really try every combination. After pouring over the online research, it really helped to just get in and try the strollers that we were considering. They also have all the baby carriers for you to try before purchasing, and they even have dummy babies that weigh as much as a newborn so you can feel what everything feels like with a baby. We were also pleasantly surprised to see that they carried the cloth diaper brand that we are considering. We were able to open one up and feel it--again just so much more helpful than relying on online reviews/forums. The staff are incredibly knowledgeable and helpful. They even let us set the car seats up in our car to assess if they would fit according to standard--we didn't even know that was a thing, so it's a really good thing we came here. It's a good store for all budgets--not super high end like West Coast Kids, but also much nicer and less chaotic than Babies R Us. read more

Tried to order online to Alberta the order wouldn't go through with any other item in the cart for free shipping so we paid for express shipping. Got an email back saying they refused to fulfill the order because they would lose money shipping it out. Then excused their behaviour with it happens all the time. read more

I ordered an item for pickup and my experience was fast and friendly! they ensured I knew about the insurance policy and to sign up immediately so I didn't miss out and then helped me carry my item to my car since I am pregnant and had my toddler with me! thanks! read more

There should be an option for zero stars. Purchased two defective sleepers that were made for a doll not a baby. I have a medically Ill child that is small and I could not get his arms through the sleeves. They refused to return/exchange because I had removed the tags which I could not have put the baby in because they were bulky tags and the sleeper was very small. I don't know anyone who tries baby clothes on. When it says size 6-9 you assume they are made properly and fit that age group. Terrible customer service and I will never shop with them again! read more

Snuggle Bugz will not return my money for a product that was never even sent to me. We purchased a Nuna Play-yard on October 10, 2019, but canceled our order the next day. I was first told that the payment was only a pre-authorization and had been canceled at my request, then when I showed them the money had actually been removed from my account, they checked accounting and verified that they did indeed take the money. I was then told the transaction would be voided and the money returned. I was sent a screenshot of the transaction of being voided, but no return issued. I gave the benefit of doubt and waited for the refund to appear in my bank account. It never came. They then told me it was an issue with my bank and not on their end. I went to the bank and they confirmed that there was NEVER a pending refund in the banks holding account. When I let Snuggle Bugz know this and that we would be starting a claim via our bank, they stopped responding to our emails. I hope our bank can force them to dispute resolution because at this point Snuggle Bugz has stolen $335 from us. They are not even registered with the BBB. I would recommend The Bay for a safer alternative to higher end baby products. read more

Highly disappointed with the service I have received from this store. We have spent Thousands at this store , including buying our bassinet , stroller , car seat and everything in between. We bought earth momma baby lotion and my baby had a reaction to it, I wanted to return this product (if this was shoppers, Sephora , anywhere else It's no problem especially with a reaction) they said due to covid and sanitary reasons they do not except returns. first, covid cannot be an excuse for everything. second, I would hope no Products would be placed back on the floor once someone has purchased them. Considering you cannot tell if it has been used snd babies are highly sensitive. with a growing baby we would have continued to shop at this store for all his needs but because of this we will find somewhere better and will let everyone know not to shop here. Very disappointing considering how much little effort it would be to return such a small item read more

Went here the other day to buy my older daughter the next car seat up, called ahead to make sure they had the model that I wanted with in the right color. Their direct number on the website just puts you straight to a voice mail that tells you to leave a message and they will call back. But if you call their 1800 number it will connect you to a live person in the store. Upon walking in, it's a fairly big store focused mainly on the infant/baby supplies. They have a couple of toys right at the front, lots of cribs and strollers and car seats. Right in front of the cash they have a Thomas the Train table for the kids to play with. As for the staff I can't say much to their knowledge level since I called ahead and asked them to put aside the car seat I wanted, I walked in paid and that's about it. But I liked the feel of the store, they also have a great website with free shipping where they also have a lot of sales. read more

Snuggle Bugz - Entrance - Baby Gear & Furniture Near Me - Burlington, Ontario

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Sold me a faulty car seat ( which was not cheap) and refused to take back or even give store credit. The product was well within warranty range. You would think they have some compassion fir keeping baby's safe and not just about taking money from new parents. Disgusting customer care. read more

Bad customer service~ Went to Snuggle Bugz to look at Strollers. No one approached us to ask if we needed help after standing in the section for a good 15 minutes . Two girls were at the counter chatting and then another girl asked another couple behind us if they needed help & she helped them with the strollers ... we were pretty much invisible . We left right after that , will never buy anything from there or go back ! read more

Worst customer service for online store. Rudest person whom doesn't care at all about what your saying. Why are you in customer service when you have zero people skills. Do yourself a favour avoid this place. It's not worth the headache. read more

Unhelpful for setting up a baby registry for international orders. The verification process for ordering with credit cards internationally is cumbersome and takes the burden in the customer. Go somewhere else if you want to set up an international baby registry. Furthermore, a lot of items are out of stock. read more

Huge selection of everything you need to equip yourself for parenthood. I love that they stock high-end, high-quality items such as Uppa Baby. The prices are competitive as well if you do comparative shopping. Customer service is hit & miss like any retail store, just depends on who you get but generally staff are knowledgeable, no pressure sales. read more

Customer service was horrible. Will never shop there again ! I got a gift from there and it was the most ridiculous thing to return it.

I was very unimpressed with the service at Snuggle Bugz. The associates made no initial greeting or any other effort to offer any sort of assistance during my time there. On top of everything they would not accept cash payment- which is discriminatory. Will not be returning or recommending to anyone I know. read more

Their customer service for their online orders is a new level of crap. I placed my order on February 11 and now, 4 weeks later it has not been shipped. Their listed number is invalid and email takes an average of 5 days to get a reply. Avoid for your registry read more

By far the worst store, I purchased an item and wanted to return it. Contacted their customer service and sent the item back. Now they won't respond to my emails or phone calls. It has been almost 2 months. This place is a horrible. read more

Horrible customer service. Their registry system is outdated. Allows guests to just mark things as purchased without actually purchasing an item. They lose your gifts. You have to call and follow up with them or your guests (how embarrassing!) and when you call to understand where the gifts are, customer service argues with you and does not accept responsibility. This is Canada's baby store, supposedly. Disappointing and rude customer service!!! Take your registry elsewhere. read more

We've purchase almost everything for our baby here and have found the staff to be extremely helpful and knowledgeable. They always take the time to help you consider all scenarios when you're new to the world of baby gear as we were/are! I've also purchased many things from their online store and it was delivered quickly with no hassles (and free shipping!). I highly recommend this store! read more

Great service. Lots of cute/cool products. You can test the strollers & babywearers before you buy. Super nice/helpful staff Lots of cloth diapering swag. Plenty of nursery furniture & bedclothes read more

I've never visited their physical stores, but I stumbled upon their website on a fluke while looking for a specific product, and I must say, I'm blown away. They have a fantastic assortment of products and appear to be staying on top of what's new in the market. Their prices are entirely reasonable, and they provide free shipping after a certain dollar amount. I placed an order yesterday afternoon and it arrived this morning before 8am! The quality and packaging of these items are perfect - I'm extremely proud to use SB for all of my parenthood and baby gifting needs! read more

What a great team they have working here! Each and every time I have attended this location I have been provided the best customer service (beyond exceptional) a expecting mother could ask for! It can be overwhelming not knowing what all the essentials you may need but they will help you every step of the way. Professional, friendly and super helpful. I have now made it a point to make it my number one place to shop for anything that I may need as they have it all! read more

Don't shop here online. Bought a portable blender that we could use while traveling. The blender broke as soon as we used it the first time. We reread the manual and the silly thing can't be used outside North America even with a proper power converter. I called for some solutions and was basically told that they have none. The service and product support in this company is terrible. I wasted $200 here and I wont spend another penny here. One of the worst experiences ever. read more

We spend thousands of dollars from oakville store plus registry, and just knew there was an uppababy sales, and the store refused to do the price match because we purchased our stroller longer than 30 days. I would have waited for the sales if we were informed. People please go to baby r us or Amazon... read more

Snuggle bugs stole $250 from me. I ordered a bassinet off their website and they screwed up and sent it to the wrong address. Since I didn't receive the bassinet they said they would issue me a refund. Since then, they haven't issued the refund and have stopped replying to my emails. It has been a month since I was told I would get refunded. read more

Ordered two Diono carseats from Snuggle Bugz. Not even two weeks later my local Canadian Tire had the exact color, exact carseat to a tee, onsale for $60 cheaper...and the carseat was in stock at Canadian Tire too. Read up on their big "Why shop anywhere else, lowest price gauranteed - price match" I fit all the criteria that they listed to get a price match. They would not price match it - they basically chose not to match the price - apparently even if you fit their criteria they can just chose not to match the price. I was so upset. Meanwhile my sister in law ordered the exact same carseat online thru Walmart - she emailed them the Canadian Tire price - NO QUESTIONS ASKED - they credited her card by $60! read more

My wife asked if they had a nice light travel car seat for flying. She was recommend a 28 pound car seat! Once we figured this out we brought it back, fully packaged and never open, and they refused to return it and even tried to sell us ANOTHER car seat in addition to the one they wouldn't take back. They are disingenuous, deceptive and completely unwilling to recognize their errors. Bottom line, horrible customer service and experience. read more

I went to this location looking for a stroller infant car seat and other essentials i might need for baby number 1, the sales lady(whos name i dont remember) was really nice and actually told us not to get things that were not sure about like a breast pump and baby swing untill after the baby is born. Which is appreciated in a business where everyone is just trying to sell you things. Im happy with my purchases and glad they have this location not too far from where i live, this store has a lot of good quality baby stuff and definitely better than toysrus. I do wish they had bigger selections on stuff but at the same time theyre stuff are carefully picked not just a store filled with a bunch of crap that confuses you even more. read more

Terrible customer service, do not shop at this store, they do not deserve any sort of business.

Christmas season visited Oakville store re strollers, car seats. Found staff excellent. Ready to buy and ship from ON to BC for my daughter and son in law last week. Left 2 messages through the day, for customer service FEB 19 to place order...no response. Ended up going to Sherway store, placed order with their assistant manager. There was an email to note product was in stock, again sent by assistant manager. Feb 23.. called customer care re status of order as I had no follow up email from them re tracking, left message, No response. Called Sherway, assistant manager is on her game and sorted out tracking info called me back as they have an internal system. Assistant Manager ( Ava or Eva) was super. Snugglebugz needs to take a very hard look at their customer care lines.. 1-877 and local Burlington line as either are a large disappointment. If my daughter hadn't wished a certain colour of stroller I would have gone elsewhere in a heartbeat if I depended on their customer care. read more

Not sure why my negative review was sorted out - looks like SnuggleBugz may be challenging negative reviews?? There are lot more dissatisfied customers if you click to see the reviews that are not being used towards this store's rating. read more

Rude. Inattentive. Unprofessional. Oblivious. I am posting this feedback here since there is neither a forum to provide general feedback, nor an e-mail address provided on the company web site to correspond with ownership and management. Our aim was simple: pick up a few items at Snuggle Bugz for our infant son. We dressed him up and headed to the Burlington store. It was a Saturday afternoon, so there were other customers in the shop but it was not overwhelmingly busy. Having collected our items, we went to the front desk to pay. And then ... nothing. We stood there, unacknowledged (despite a sales clerk right there, on the phone and another staff member sorting out empty boxes nearby). Finally, after waiting for several minutes, I called out, "We're ready to pay ... somebody ...". The clerk on the phone turned to me and was flippantly dismissive in informing me she was on the phone with another customer, scolding me like an impetuous child. Really ... so that's how it is here ... The other clerk came to the cash desk, and was (to use a polite word) snippy as she processed our transaction. We could have left the items there and shopped for them elsewhere, but still decided to give the store the courtesy of our business. The failures in customer service here are numerous: 1. Despite the number of staff people on the floor, leaving customers at the cash desk unattended 2. Staff performing tasks not directly-related to customer service not having the awareness to attend to paying customers (especially on a busy Saturday afternoon) 3. That while speaking to prospective customers on the phone is helpful, it is not done at the expense of paying customers in-store 4. Rather than apologizing for the delay, being treated in summarily rude fashion 5. Treating the simple act of performing a sales transaction as an inconvenience rather than an essential function of customer service The correct actions should have been: 1. Realizing a colleague was on the phone, another staff member should have immediately approached the cash desk 2. Failing that, the clerk on the phone should have acknowledged us and invited a colleague to approach the cash desk 3. Failing that, the clerk on the phone should have apologized for the delay, placed the other customer on hold, and processed our transaction Perhaps staff feel their time is more valuable than ours. Keep in mind we had our infant son in tow, and this store (of all places!) should know the narrow time window during which parents have to perform these kinds of activities. Therefore, the complete lack of awareness and courtesy is inexcusable. That we experienced these multiple failures in such a short span, and for such a simple process, leads me to question the business's general competence and that starts with ownership and management. The remedies are as follows: 1. Evaluate the efficacy of your staff. Labour is expensive and if individuals are not adding value, then they are dispensable. 2. Customer service standards are defined, set, applied, measured, enforced and systematically improved. 3. Staff require certified and demonstrable product knowledge. 4. An anonymous shopper program rates the store and staff on key customer service metrics. 5. Staff compensation is tied to sales and customer satisfaction. 6. Those who fail to meet the standards are terminated. The solution to both our problems is simple: we will take our business elsewhere. While the store is well-merchandised, all products are available through other retailers--the store itself is not essential. Therefore, we spare your staff the inconvenience of providing meaningful customer service (rather than the superficial assistance we observed and experienced). And we are spared the aggravation (in a baby store, again, of all places!) and waste of time. I will not tolerate rude and oblivious behaviour. You have work to do. read more

Used them online and after waiting over 10 days fore the product to arrive ( I actually picked it up at the post office) it was totally wrong item. Let's see how they handle the problem when they open in the morning and I will post accordingly. I went back to the store and Anna was very helpful. THE ONLINE STORE NEVER GOT BACK TO ME. I would never use them again....only visit the store read more

I did not go to the store but tired to place an online order for my sisters baby registry. Shortly after I got an email that my order was cancelled. I called my credit card company to make sure there were no issues with the card. They assured me my card was good. I resubmitted the order and Snuggle Bugs cancelled it again "due to a payment issue". After placing 2 orders I emailed the company only to find out that it takes 2 business days for them to respond to my concern. I finally called then the next day and explained my problem to the young lady on the phone. She offered no apology and told me to place another order and that she would "push it though". I told her that if I was going to spend more of my my time placing orders on their site I would appreciate a coupon or a discount for the inconvenience or I would go back to Babies R' Us and spend more money with them. She advised that she could not do that. I thanked her for her time and went back to Babies R' Us and placed another order for my sisters baby. I had no issues with their competitor. read more

I don't usually purchase large items online, but when Snuggle Bugz advertised a big sale on Britax carseats, I was hooked. I woke up early to purchase. I really wanted to purchase two, but held back and bought only one. I received a confirmation email saying that my order was placed, it will be shipped in 6-10 business days and that an email will be sent to confirm when the package has left the warehouse. I never received that last email. When I checked the status, it had said that my order was cancelled. No warning, no indication, nothing. When I called customer service, the manager informed me that they called my phone number to confirm the delivery address, apparently a measure they take for large purchases, which is not stated any where on their website. The manager she told me she called my number and it said it was out of service, so she promptly cancelled the order!! There were no attempts to contact through a secondary means, no apologies, no remorse. She would NOT offer the same purchase that was cancelled, but instead offered a 20% discount on a car seat that was much more expensive. I was shocked! When purchasing something online you may expect to have some problems once the item arrives, but you wouldn't think that you would have to deal with smug, unapologetic staff even before you get your product. Save yourself the hassle and shop ANYWHERE else. read more

I worked here and I'm so glad I left this job. Management are snobs and have favourite employees. If you aren't one of the favourites you basically don't exist and will be ignored. I wasn't a favourite and can count on one hand how many times I spoke with the owners - and I worked in the SAME office. There was a lot of "he said/she said" rumour starting when I was there. I was sworn at a few times by one of the management team. Due to having no HR department, my complaints were swept under the rug and I was told "You made it happen for asking dumb questions" by the owner of the company. The people who work here talk horrible about customers who have placed orders and the store staff is constantly talking horribly about customers who come into their store. Not a good place to work and not a good place to shop. Take your money and go somewhere you will be respected! read more

I would not recommend this store/merchant - my wife purchased a stroller ( 2014 model that was on sale), car seat and adapter from their London store, was shown that there were 13 strollers in the inventory. A deposit was paid and we were to come back to pick up the stroller the following week (we are from Toronto) - a day or two before the scheduled pickup, we received a call letting us know that the stroller was no longer available, they had no more in inventory, they had all been sold.....? The staff was less than kind and unapologetic, refusing to provided a replacement stroller at the same price in light of their mistake, horrible customer service. Do not recommend this particular store or chain. read more

Terrible online service. Bought 4 sets of blankets and paid for them. They call me to tell me that they only have 1 set in stock. That is fine, I tell them to just send me the 1 set. They send it to me and I check my paypal to make sure they refunded me for the other blankets and shipping. They do refund the 3 other blankets but not the extra shipping I paid. 2 emails and 2 weeks later, they refund me my shipping partially but not the entire amount. (I remember how much shipping for 1 set would be vs 4). They want to charge me more than what their website quoted for shipping 1 set. A business's integrity and guaranteed satisfaction is important to me. Let's just say I won't be buying anything from this store again in the future. Is this worth the extra $2.29 that they are banking in? Ha... I believe no. read more

Service is not good. You order stuff online which they will not take back in store. Also to send it back, they offer free return shipping unless it is on sale, which you have to pay for. Service is brutal. Do not trust them. read more

I wanted to order the mini pliko on line but I was kinda worry about ordering it. I saw alot of negative reviews about their online service. Anyway, I finally ordered it. I was very impressed with the service. My ordered took 7 business days for it to arrived! Not bad, since I live in Vancouver,BC. I was so happy that they offered free shipping over 50 dollars! read more

Made a purchase online, one of the items was time sensitive. Filled the order with a couple of other things to get to free shipping. Was e-mailed later that day and told one of the items was out of stock and they wouldn't have it for a month. Was given the option of waiting four weeks for my order, which wasn't an option -- or removing the item from my cart and/or replacing it with something else to get free shipping. I asked if they can just ship the rest of my order, and then the missing item when it comes in and was told that I'd have to pay $9.99 for shipping for the out of stock sippy cup!!! I cancelled my order and will never shop here again. Purchased the cup with free shipping from Amazon, and purchased the other items from another retailer and paid $5 shipping (for a diaper sprayer shield, bib, and laundry booster pack (way more than a sippy cup for $5, not $9)) since their free shipping price point is higher, but would rather give them my money at this point. I've worked in customer service in the past, and am aware that what I asked for was not out of the ordinary, and something that is typically just done, not asked for. read more