Great service and friendly people. Highly recommend. We will be ba on with our big comforter.read more

Donna who works late night is amazing super helpful. Friendly. I want to say thanks it's always…read moreclean and relaxing

They have the best toilet paper in their bathroom. It's my favorite part of coming here. Soft,…read morestrong, GENTLE. I knew the second I grabbed that first square to pull off the roll that this was some premium paper. It's as if a nice fluffy cloud is sliding over my ring and for a brief moment I it takes me away to a special place where toilet paper doesn't crumble or fall apart in the midst of duty. It really has my six while I'm going number two. Oh and the laundromat was clean, the employees are nice and it's quiet with plenty of room to move around. Vending machines for food, drinks and laundry supplies. Some tv entertainment with good stuff on usually. Tons of machines and dryers; All Speed Queen. They have an app to link up to the machines they use that allows you to add money to it and operate the machines through. They also have a quarter machine. I mean between the toilet paper and the machines, they really spared no expense. Definitely will be coming back to poop and wash clothes. I might even bring my girlfriend next time so she can get in on the action!!

Come here consistently every other week never had an issue before...until today. There are a…read moremillion and one signs about the last WASHING load has to be started by 8:45pm.... okay fine, but there is not a single sign anywhere that says the dryers also shutoff at a certain time... 30 MINUTES BEFORE closing time. Doesn't do me a whole lot of good standing here with a whole load of wet clothes that I just paid to wash when I can't dry them! What a waste, I'll find somewhere else to go every other week then. See ya!

First, they ruined the leather patch on a WW2 Coast Guard banner by putting it under heat without…read moreprotecting it. Then they left it to me to research a replacement value. As I waited for a response from the Coast Guard museum that never came, they sent off our family heirloom as an insurance claim and tell me "It's gone. We can't get it back." I was never contacted that they were sending it away. I am devastated. What's more is that Kim Smith, manager, was aggressive, defensive, and only rolled out an apology because I basically asked for it. It was as if they were accusing me when they ruined the banner, didn't offer to promptly compensate for it, then got rid of it with no way to get it back. She also gaslit me saying she called. That did not happen. I also have checked my cellular records for any incoming calls and there are zero. She stood there and lied to me with a lobby full of customers in an aggressive manner. Never. Ever. Trust your possessions at this location. It is not safe.

Ruined a 300 dollar velvet coat and took zero accountability. The risk factors to cleaning the coat…read morewere not explained. In addition, the cleaner KNEW they had ruined the coat and did not tell us when we picked it up. We discoverers cut when we got home. Management was mouthy during my phone call and overall showed lack of emotional resiliency to a VERY UPSET customer. I would recommend you take your cleaning elsewhere, especially if it's something of value.

I have been taking my clothes here for the last 5 years and they always do a great job. Friendly…read morestaff that takes pride in their work. Great customer service!

I'm a welding contractor that requires a specific type of heavy starching. I brought my whole…read morewardrobe of welding shirts and jeans to them. They starched them just right and highly recommend.

I was met with a friendly and polite employee. When I picked up it was the same. No issues with the…read moreprocess at all. I am baffled by some of the poor reviews. My experience was great.

I have never had an issue here and have dropped off suits periodically for a couple of years. Good…read moreprice $9 even for suit coat with pants. I like it that it ends up at even dollar amounts. Staff friendly and suits are ready in a couple of days.

Took in a suit to be altered and cleaned. I'm a bit of a weird fit (very short), so nothing ever…read morefits great. The tailor, Travis, did an amazing job listening to my wants and needs for the fit. Suit came back clean, sharp, and fitting perfectly! Staff also was kind and helpful!

I had a yellow suit jacket that needed to be dry cleaned. I sent it in Lloyds on April 9. After I…read morepicked it up and took it home, I noticed one of the front buttons had gone missing. I called Lloyds and the staff told me they could either find the missing button or find new matching ones, and that I should bring it to their location to take a look. We went there on the next weekday on April 15. A staff member met us and said they will sew the button on if they could find it. If not, we would be contacted of any action beforehand. We waited one week, but never received any notification. So we called them the next Monday (April 22). Surprisingly, they told us over the phone that the buttons had already been replaced, even though they had left a note saying to notify us first. After me and my daughter arrived, we found out both buttons were replaced - and they did NOT match the suit at all (See pictures). The best word I could associate with it was "silly". The staff themselves said that the tailor had done a terrible job. They told us since our piece of clothing was cleaned at their place, they would be responsible for any costs present. But this time, they suggested that we give the tailor, named Travis, a call before he changed the buttons by ourselves. The next day my daughter called him first. Afterwards she gave me a call and I could tell by her shaky voice that soemthing was wrong. I asked what happened, and she said Travis had acted ridiculous over the phone and his voice gave a purposeful sense of hooliganism. I then called Travis, and confirmed just how unprofessional and insolent he was. I must say I've never encountered such an ill-mannered person before. Besides his poor attitude and peculiar tone, he was also being unreasonable. He never listened to anything we said, he only forced us to take in his three opinions. First, he states it wasn't his fault, because we dry cleaned the suit at the Golden ave location, and he works at the Sunshine St location. The issue had nothing to do with him. Even the staff couldn't believe what he said, since all clothing that needed tailoring was sent to the Sunshine st location. Second, when we talked about why he didn't even let us know before replacing the buttons and acted on his accord, he stated things like "...So?" and "What do you want me to do?". He clearly did not look at the attached note to call us before any action was taken. He kept his tone very dismissive and careless. Third, a tailor should portray professionalism and know what can go with what. Travis does not portray that skill at all. He said the buttons looked great and matched so well with the suit. Besides that, he placed the buttons in an awkward diagonal position. Travis was being very unreasonable and he started acting up himself, and later hung up. I still tried to come to a resolution with them, so we tried to contact the manager and file a complaint. The following day, I talked with the manager and found that was not possible either. The above highlights my nightmarish experience with Lloyd's dry cleaners. It is most definitely the last time I do business with them. This is not something so simple as a "button problem". This whole terrible experience demonstrates their lack of quality service, managment, and commitment. Had they been honest with me and told me that they weren't able to find a proper match, I would have handled the situation myself and actually find the right buttons with a real tailor (Which is what I am doing now.) It looks like they don't know this jacket wasn't cheap and that they shouldn't have treated it in such a manner. As a single customer, my impact likely won't be huge. But I hope that those who read this review will avoid falling into the same bottomless pit I did. I've finished my part; the decision is yours to make. Pictures 1&2: the suit's model/design. Picture 3:original buttons from the cuffs. Picture 4:the replaced button. Picture 5:the ruined suit jacket. Picture 6:the staff member's note.

I've been using them for 18 months now. For the most part I'm pleased. The cleanliness of the…read moreoverall place is not so good. It's close so I overlook things.

Springfield Family Laundry is simply the best. The manager, Peta, will take care of your clothing…read morebetter than you do yourself. She does for me and I'm sure she does for everybody. And reasonable prices. Cheap on comforters, cheaper than anybody. I just like this place, the clothes cleaning, ironing, folding, hanging on hangers. They do it all good.

Fairly new Laundromat. We met another RVing friend here to do our laundry (duh) and catch up…read more Immaculately clean from the machines, bathrooms and building! The owner was there when we arrived. He was very friendly and over the top helpful and accommodating. The employee who came later was also helpful. All our questions were answered well. All sizes of washers from small loads to jumbo loads. The wallpaper in the ladies room was vintage and so fun! The old pink or green subway tile would have really been cute! We bought a large bag for hauling the clean laundry back to the RV. It was only $10 and I think it will be better for us than a collapsible one. I 100% recommend this Laundromat!

This place is wonderful. All the workers were so nice and helpful. It was clean and had places to…read moresit. Even had coffee if you wanted some. Nice area to fold clothes, too. When in the area visiting, this will be where we will be doing the laundry.