I'm giving 'Snipz The Salon' an unsatisfactory rating of 1 STAR.
I recently moved to the Wilmington area and typically I travel out every 3 months or so to my hairdresser in Norwalk. Basically because I don't trust anyone with my hair and it's so worth the drive.
My sister is a mother of 2 small babies and has no time on her hands to really maintain her hair, so I thought I would treat her to a wash, cut and style. Since it was an unexpected visit, I did my research and saw good yelp reviews on Snipz. I called & spoke to Barbara who referred Elia to attend my sister's needs. I dropped my sister off & upon my return I see that my sister's hair looked the same except for the straightening and ruler cut hair job. I asked Elia if she layered her hair and she told me "yes, and that she cut 1 1/2" off, but that wasn't the case. Because I was attending to the babies while in the salon, I had to cut the conversation short. I paid $50 for the wash, cut and style which I felt was not a fair price for the poor job she did.
Once we got home we both fully evaluated the hair cut and style, and to my dismay I was not a happy camper and neither was my sister. My sister and i have dry and course hair and when dried it's wavy and curly (which is fine), but the cut & style looks like someone literally grabbed a ruler and took a pair of household scissors and lined the cut straight across. Went another inch up and cut straight across again. Pretty much everything was uneven and definitely no WOW look.
I called my hairdresser, explained what happened and asked if she could please take in my sister to fix the problem. Unfortunately, she was booked, but that a colleague of her is able to take my sister in. The new hairdresser name is Susanna, and she did an absolute wonderful job. There was actually hair on the floor, and a lot of waviness going on after drying and styling. It actually looked healthier and more manageable. I couldn't have thanked her enough.
The next day, I contacted Snipz and asked to speak to the manager. Barbara said that the managers are out and won't be back till tomorrow. I did express my concerns to Barbara, but I was hoping to express my concerns in a civilized manner to the managers of how unhappy we are as customers. Hoping that we can resolve this issue, I feel that it is only fair that Snipz pay me for the extra expenses I had to pay to get my sister's hair corrected, but I never heard back. It's already been 2 days since i called which is why I'm writing this review. Obviously, they don't care about their customers complaints and is in it for the money.
I for one, will not refer anyone to Snipz and recommend that if you do decide to have your hair done at Snipz, that you already know someone who works their. I'll take this as a lost, but will leave this post up indefinitely. read more