Giving 5 stars off the customer service from Tamayra! She was so friendly, so helpful with my…read morereturn, and so sweet! This young woman needs a raise! She definitely needs some recognition for going above and beyond!

Forever 21 always has nice affordable trending clothing and accessories. I gained a lot of weight…read moreso I don't shop here for myself anymore. I'm always happy when my teenager finds something she likes, because it could have costed more in another store. Shopping today, I had no issues. I'd definitely come back.

An associate named Sky offered amazing customer service assisting me from the moment i entered the…read morestore until it was time for me to pay 10/10 customer service and very polite throughout the entire experience.

I got cut by a tac!! I went to this place the other day looking for a simple pair of black jeans,…read morethankfully was able to find some, and tried on two sizes in the changing room to see which fit. When I tried on the second pair I felt something pointy on my leg as I pulled them up and found one of the circle ink tags without the back on... meaning the open tac was sticking straight out and was in the pocket of the pants ready to harm the next person who tried them on---unlucky me! I now have a cut from my knee to ankle that for all I know could be infected with something from another customer because needles and blood are no joke and a serious biohazard. When I told the lady in the changing room she just shrugged me off. I will be reaching out to higher ups about the lack of safety and negligence of their workers. Pictures attached to see how long the cut actually is.

This is my fave Macy's location near me! You always find a good sale here. Even though it can be…read moreexpensive b/c they sell some upscale name brands. Employees are always friendly & helpful! I will def return soon!

Macy's always has what you need for a good price which I'm grateful for. I just recently bought…read moresome gifts for my Best friend from there during their Black Friday sale & I know that he will love them.

Embarrassing! First: Workers displaying tv ads that…read moreadvertise foul language! Second: Workers sitting on counters Third:Close store in the middle of the weekend day (2pm) instead of staggering breaks! Lastly: dress code? Really?

While walking in any mall, I try to avoid this brand as it is because the perfume is way too…read morepungent, so you can tell I rarely step in here. The only time that I do is when I encounter a disrespectful sales associate. I know retail is frustrating and aggravating because there are customers that take complaining to the extreme. But news flash, I was not one of these customers! Granted, I went with my aunt who never knows how to keep her volume down and is so fussy when she buys clothes. She asks for the world's opinion, and I even felt embarrassed, but family is family and that's just who she is. So being herself, she took down two of the different types of skinny jeans from the shelf to examine them and decide on which pair to get. When she had a question or inquired about a size, I politely asked the guy. However, my cousin told me at one point, he scoffed and shook his head at us because oh I'm sorry, we ruined the pile of jeans that he just folded. I wouldn't be having this attitude if his manners weren't so bad that day. I don't work there so 1) I wouldn't know how to fold it the exact same way and 2) I am five feet, hence vertically challenged. I sure hope he knows what he got himself into when he took this job. It is not just standing there looking pretty and one way or another, he will have to fold the clothes. It was a weekday when we visited and we were the only customers at that time. Is it that bad to fold back two pairs of jeans?

Don't buy something you if you think you'll have to return it. Even though I charged a purchase on…read moremy credit card and was within the time period for a return, the manager would only give me a store credit. I emailed their customer service and they said they can't override the store managers decision. I will be contacting the department of consumer affairs.

This store gets 5 stars because of the excellent customer service. The guys working are…read moreknowledgeable and very helpful. They were very patient with my Daughter and got her multiple styles and sizes until she found what she liked. They even laced up her sneakers for her. Excellent and highly Recommended.

if i could give zero stars, i would. white employee followed me and my sister (black) around the…read moreentire store up until we went to the counter to purchase. he pretended to fix displays in every area of the store we went to. the cashier was acting strange too as if they had a silent agreement to "watch out" for us. i bought my stuff but then went back a few moments later to return it because i had a really bad feeling about the entire thing and i'm not giving my hard earned dollars to a racist business.

Great service!!!!! Super friendly staff. I came in and told Alicia what I wanted and she showed me…read morea ton of options when nowhere else in the mall had what I was looking for. She made sure I had the perfect item and sent me on my way :)

First off, I love American Eagle and have been shopping here for almost a decade. I've never had an…read moreissue before but just moved into the Trumbull area, so decided to check out their location. As soon as I walked in I felt uneasy like all of the employees were being forced to stay there by the boss. The "manager" Michael has absolutely no idea how to run a store or treat a human being. As I was trying to shop, the employees were very helpful, or at least attempted to be helpful. The manager came running over yelling at and reprimanding two of the employees for looking up something on their phone; they were looking up something to help me. This is not how you treat people. I tried to explain the situation to the boss but he started yelling at me and had me removed me from the store. Thankfully I got his name during this exchange and Micheal, if you're reading this, I will be contacting corporate. I highly recommend shopping at any American Eagle location except for this one. Thanks.