I needed hard copies of a manual for work and decided it would be easiest to just pick up at FedEx…read more It was easy to put the order in and pay online, the quality of the printing was excellent though it was more expensive than the neighborhood print shop (but closer and better quality paper!) The order was supposed to be done by noon and if it was I didn't get a notification until 3pm that it was ready. Had I needed it urgently I would have called to check before heading over. I came by, there was no line to wait, they found my order quickly and opened the box to confirm it looked ok by me. I was in and out quickly and I appreciate the fast service.

It would be great if the staff acknowledged customers instead of trying everything to avoid…read morecontact, made sure the trays in the printers were closed so items would print and were helpful to resolve the issue that was a simple fix to something that should not have happened. I work in the service industry and I'm disappointed in how little these folks were there to help. I needed to print items which would be included in a package I was shipping. I couldn't even accomplish the simple first step at this location.

Wow! I could sum up this entire review with three letters but for entertainment I'll include more…read more I went to return a stereo I bought for my brother's birthday and we had just come from the install and silly me. I didn't bring any packing tape with me. Well this store is so popular that they actually charge you for about a foot of tape $2 to be exact. But I can live with two dollars. It's when the customer service rep angrily yells at you and tells you to get the fuck out of the store for being passive aggressive. That's where I draw the line.. this store is a great place to go. If you are avoiding lines, you won't find any. I wonder why that is. Young lady, I don't know who you're angry at, but let it go

I used to love going here! 2 elderly gentleman were almost always there who were quiet, super…read moreefficient, and professional. Not super friendly but not rude in any way. Just did an EXCELLENT job! EVERY time. About a month ago, everything changed. New people, including a young nosy unprofessional kid. He denied those old guys had worked there in years, after I asked him where they were. Asked me what I was planning to do with the items I was returning. Weird!!! A lot more weird things were said than I want to go into here. It was EXTREMELY awkward. Another guy claimed he was the owner and was even ruder. I will never return.

I am beyond happy with the service! I had wine bottles to…read moreship to clients for holiday gifts... Tom was calm under pressure with a store full of people and managed to help me out. He also was kind enough to help carry heavy stuff from my car. You guys are the best! I'll definitely be back!

This store was open during the severe storm this past week that closed down the FedEx center just…read moreup the street on Bridgeway which closed. The owner was able to fashion a mailing label even without FedEx supplies and the documents got through very quickly. Glad to support a local business and will keep doing so over the box stores.

David and Leo has the best reprographics shop in town! They are super helpful and they treat me…read morelike family :)

From the owner: Large Format printing: Black and White or Color print Plot…read moreservices: Print to bond or erasable vellum, Scanning services: Black & white and color scan to pdf file, email, or to cd Drawing enlargements and reductions

Bob was very nice since our first conversation on the phone. I went to visit his shop the day after…read moreand he showed me the wood he had in store for my photos. I did not end up using his service, but the price seem to be aligned with the competition. His turnaroud on the work is way better than what you cna find in the city of SF. I will be returning for future framning. Thanks Bob!

Wow! I just love the great work that Bob does here. I've had 7 framed pieces done here-I keep going…read moreback because the work/craftsmanship is impeccable. He can make a bookmark look priceless with the perfect framing. Dude! This is just two of the pieces Bob has done for me-my photography does it no justice.

Since the change in ownership this store no longer provides advertised mailbox service of package…read moredelivery notification. As a lawyer who receives express and hand deliveries this is why I contract for mailbox service. The store manager refuses to provide this service, claims its not part of the contract (read your own website) and is sarcastic and rude. If delivery notification is important, or respectful customer service, take your business elsewhere.

It was a little busy the day I went. Store manager handled the situation beautifully. They charge…read moreyou five dollar fee for emailing documents and printing them. That's new to me. Good experience overall.

I decided to give this shop a chance in spite of the lower reviews since I know that ratings on…read morehere tend to veer towards the extremes. Glad I did, because I couldn't have asked for a better experience. I had a last-minute commission that I needed to get printed, and this shop got it done with an incredibly quick turnaround. I sent in my request around noon, calling immediately after to request same-day service, and got the email that the order was completed about 20 minutes after I confirmed the final printing details. The total came out to just short of $16 (due to the rush fee) for five 5 x 7-inch prints, which works great for me. For technical folks like myself: the prints were done on 11 x 8.5-inch card stock with indicators for where I needed to cut (I opted to do it myself to avoid the service fee) and were handed to me in a plastic sleeve. They came out perfect, nothing to complain about. Customer service was great too. I presume I was chatting with Anna, who helped me fetch my prints as soon as I told her my order specifications. She was very kind and payment was quick and painless; the cost was exactly as quoted plus tax (which they warn you about in the emailing stage). Even when I called a couple days ahead to ask about their print details (ie. confirming that they use CMYK, PDF, and ~300 dpi for artwork), the individual on the phone was very direct and easy to speak with, handling all of my questions with ease. I would be happy to come back with any personal projects or future rush orders. Highly recommend!

Highly recommend! So easy and fast and affordable compared to other options I looked at. Thank you!read more

This review is massively overdue. I'm a former frequent flyer here, and I have to say TIF is my…read moreall-time favorite one-stop shop for anything photographic in the Bay Area. I started coming here six years ago to augment the lab time and instruction I was getting in school. Their darkroom was my happy place for a long time and was fairly priced. What impressed me the most about their gorgeous space was that they encouraged clients to get their work off their screens and onto the walls. Literally, any time I had a question about anything related to photography or printing, Stuart, Ed, Constance, Chrysta, or Nathan would make the time for me and help me out or give me feedback. I enjoyed printing there and always left feeling inspired because they were so kind, knowledgeable, and professional. If you'd like to learn about photography, I highly recommend checking out their services, classes, and workshops. I wish I could give them more than five stars!

A a small business owner I have never left another business a bad review, but this experience was…read moreunacceptable. My artwork was mishandled and the finished product I had hired them for was poorly executed and unusable. I had to take it to a qualified business afterwards who confirmed they did not do a good job. When I raised the issue, the owner and staff were dismissive, refused a refund, and ignored multiple emails and calls. Their unprofessional behavior was bizarre and astonishing. They clearly aren't equipped to handle valuable artwork. Save yourself the headache and take your projects elsewhere.