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Snapper's Bar And Grill

4.0 (1 review)

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8 years ago

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Gilbert Street cafe - Chicken Fajita Skillet

Gilbert Street cafe

4.2(75 reviews)
2.9 mi

Soooo good. The vibes are nice. The staff are great, the foods delicious, the prices are fair, and…read morethe portions are big. I recommend the cherry cheesecake, broccoli soup, and so much more.

This spot was jumping this Sunday afternoon. Definitely a popular choice with the locals, and…read morethat's always a good sign! The parking lot was full, but we were able to be sat right away. We were taken to a booth and the seats and table were wet from the quick wipe it had just been given. It wasn't just wet, there were also lots of crumbs that had been left behind. As I looked around, I noticed that the floors were littered with trash and food also. Straw wrappers, napkins and bits of food were present under each and every table. I understand that during a busy rush, the staff probably can't take the time to sweep, but even after the rush nobody bothered to address it. There was a gentleman bussing tables who stayed "on patrol", though. He circled the dining room at regular intervals and made sure that dishes were cleared in a timely manner. I see you, sir! We were greeted right away and our drink orders were taken. That young lady was very kind and upbeat, which was quite welcoming. When she returned with our beverages, she offered to take our orders, but we weren't ready. And just like that, she ditched us! J/K, but kind of for real. A different waitress appeared and took over from there. She was efficient and took good care of us, but in a way, she wasn't as warm. She was no-nonsense and straight to the point. Our food was decent. My husband had The Special, which is a basic breakfast plate (eggs, French toast and bacon), I had the turkey club with fries, and my in-laws both had phily steak sandwiches with fries. The food didn't come out super fast, but that gave us time to settle-in and not feel rushed. It was quite nice and a change from what my husband and I are accustomed to where we live. We had a leisurely meal and caught up with old friends who wandered in and out during our meal. That was another clear sign that this place is a local favorite.

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Gilbert Street cafe
Gilbert Street cafe - Omelet with fried potatoes

Omelet with fried potatoes

Gilbert Street cafe - The menu

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The menu

Steak ’n Shake

Steak ’n Shake

1.9(25 reviews)
0.6 mi
•$

Service on the night of 5/31/23 around 11:10pm was abhorrent. I experienced being talked to…read morerudely, my order being incorrect, cold fries, and it was obviously too difficult to separate the food into 2 separate bags. I drove away without receiving an item that I paid for because rather than have a situation escalate with a worker, I wanted to wait to speak with a manager. I called the next day to share my experience with the manager, Jonathan, and his response was that he doesn't have problems like what I described. Basically, he dismissed me and asserted that I was lying on his employees. He didn't offer investigation nor resolution. I feel disrespected by immature workers with no customer service training, and cheated out of the cheesy fries that I paid for and didn't get.

I received cold and old chili with my meal that after tasting it once knew it was bad. I requested…read morethe waitress replace it with coleslaw but she said the manager would not allow her to. I asked to talk to the manager . Tracy, the manager said they would have to pay for the chili out of their inventory and could not replace it without charging me. I later called the customer service number and requested a return call. After nit receiving a call for 5 days. I called the general manager who said the chili should have been replaced and he would talk with Tracy about it. The rest of the food was ok overall. The waitress was very attentive. It appeared clean but the restroom needed some attention. I understand why their rating is so low. If they can't afford to replace a bowl of chili they should not be in business.

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Steak ’n Shake
Steak ’n Shake
Steak ’n Shake

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Snapper's Bar And Grill - tradamerican - Updated May 2026

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