We, joined Snap Gresham in November of 2022 and were required to pay a deposit of $25, for a scan card to get into the building since it's not always staffed. We were told it would be refunded when the card was returned. However, when we canceled our membership in, September of 2025 we were told that their policy is to give seniors (insurance-paid membership) back only $12. Talking to other members leaving the gym, some were told that seniors don't get any deposit refunded and others, although it took a couple of months, said they did get the full amount.
When I informed Snap that Medicare would start paying for my membership, they informed me, as did Silver Sneakers, that I would pay nothing not even the yearly maintenance fee. This was true for 2 years. But in 2024 a charged of $35 showed up on my card. After getting Silver Sneakers involved I was finally able to get the money back. My husband was charged in 2025, and the owner, instead of admitting that seniors do not have to pay the maintenance fee, she stated why they charge the fee. He ended up disputing the charge with the credit card company and got the money back.
They also put in a new rule that if seniors don't use the gym enough times each month (the number of times depends on which insurance program you have), you will be charged.
For the first couple years, all was well. The class was made up of mostly seniors who wanted an intense workout. The instructors were friendly, caring, professional and knowledgeable, they gave us the push we needed to do our best. Always taking into account our abilities and correcting our form when needed. This was enough to keep us coming. In March 2025 they made a change to move the circuit class we were doing on Fridays to inside the classroom. Reasons we were given"to benefit the current and future members as well as staying relevant." Not sure what that means. The class was not the same when moved into a room. Ironically, during our last month they moved the same circuit class back out on the floor, only this time it will be a pay-to-use class. No mention of what the price will be.
Unfortunately, instructors, format, and classes have been changed or canceled.
We moved to a different gym that is... transparent, treated with respect by owners/staff and has more amenities for a lower price.
So, for all the reasons above we can't recommend Snap Fitness anymore. read more