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    Snake Creek Marine We Fix It

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Snake Creek Marine We Fix It Boat Repair Photos

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    9 years ago

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    Burnt Cabin Marina - Burnt cabin lake

    Burnt Cabin Marina

    (18 reviews)

    Great all around Marina! Many new slips , bathrooms and great ship store and fuel dock! Boat Bar &…read moreGrill is where you can get great food , drink and entertainment! Family owned and always looking to improve!

    I don't recommend this marina! If you are renting a boat or a jet ski this review is for you!…read more We made reservations over the phone the day before our arrival for a jet ski and pontoon boat and paid what was required. We arrived early to sign papers and pay the difference, the charge seemed very high including two additional deposits but we were assured it will all get refunded. We waited for over an hour to get our jet ski and boat and since it was at the end of the day we were assured that we won't get charged for the missed hour, we were never offered the option to keep the boat pass our initial time to make up for the delay. When we returned the boat and jet ski, they showed us a picture of the jet ski and said we added two more "scratches" and that's considered damage. The jet sky was full of scratches, obvious wear and tear so we didn't think to take pictures of it. After I argued about the jet ski "damage" the guy said he'll only charge us $50 from our deposit. His attitude was off putting, zero customer service, he took no accountability for being late, stating he gave us a better boat so the hour we lost was made up by that. Without making this into a novel, they never reimbursed us the hour they were late and a 3 hour boat + jet ski ended up costing close to $1300 after reimbursement of the initial deposit! Luckily we looked at the credit card early the next day and we went down to get this sorted. We had to wait for the manager to dissect the playback of the whole thing and she came to the conclusion that we were overcharged $521. The whole time she acted that we were interfering with her "being in the middle of a deal" at the end of it all, NO APOLOGIES! We literally had to chase them to get our money back on what was supposed to be a vacation and nobody showed any kind of good customer service! There was a gentleman behind us who hadn't received his deposit so clearly they do this a lot! Mistakes happen but how they handled everything it made us feel that they are running a scam or are extremely incompetent, either way it's bad business!

    Snake Creek Marine We Fix It - boatrepair - Updated May 2026

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