Excellent customer service. My room was beautiful and spotless. It was very quiet and I got a good nights sleep. I highly recommend staying in a corner room with a view. read more

THE WORST AND THE MOST RUDE STAFF EVER. I stayed there for 2 nights and was very unpleasantly surprised right away. The hotel does not have coffee machines or refrigerators. The very rude and unhelpful staff sent me to a nearby restaurant to get my own coffee. I also used their valet parking (over $100 per night). I called the night before to have my car ready by 7:30 am. They told me it will be there. When I got to the lobby at 7:35 am - not only my car was not there - I WAS TOLD BY A BELLBOY NAMED EDUARDO B. THAT IT IS MY OWN FAULT FOR BEING 5 MINUTES LATE. They finally brough the car about 45 minutes later - AND IT STANK OF WEED SO BAD THAT I HAD TO OPEN ALL OF MY WINDOWS AND COVER MY MOUTH AND NOSE. If you can help it, do not stay at this hotel. If you must - avoid any interactions with EDUARDO B and AMISHA M. read more

Regarding the restaurant: pretty run-of-the-mill expensive lower Manhattan steak-and-oysters restaurant. The old-fashioned I ordered was so-so, and the service was pretty slow. It is a convenient place to meet for a date if you're in the area― and also the bonus that if you need a place to stay the night, the hotel is exactly what one needs. Rooms are very spacious for Manhattan, with all the fixings. Very clean, cozy ambiance. read more

My first stay at the Smythe Tribeca was amazing! My room was spacious and lovely. I even sent friends here per my recommendation in the interim. I arrived here 2 nights ago. It was midnight after a long flight. I couldn't wait to settle it, but was shocked to be put in this room. Granted, I booked a queen room this time, but had no idea there would be this kind of discrepancy in room quality. I requested another room, but they couldn't accommodate me so I did my best to deal. The next morning. The front desk said they could put me in a king suite for $300/night more. I happily said yes. When I got back to the hotel at 4pm to change rooms, they put me into a basic King. It was much better than the "hostel" like room i stayed in the night before, but since I hadn't had any sleep, I really longed for some luxury. I was very disappointed that they offered me a king suite and then said it was sold out. In summary: This stay has been stressful and deeply disappointing, putting a damper on my trip. While my first experience here was five-star--leading me to enthusiastically recommend this hotel--this stay highlights a severe inconsistency in room quality and customer service follow-through. I own my mistake in booking the base-level room, but the initial "hostel-like" quality and the failure to honor the offered King Suite upgrade for $300 a night is on the hotel. If you secure one of their lovely rooms, this hotel is great; however, you cannot assume quality here, and that uncertainty is a major deterrent. read more

Smyth Tribeca - Bed - Hotels Near Me - New York, New York

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This is not a luxury boutique hotel. The rooms are small, outdated, and the long-stalled renovations show. Even the "updated" rooms had noticeable wear. After being shown three different rooms, including one on a higher premier floor with dingy carpets and dark, cramped space, none matched the photos online. I informed the staff I couldn't stay and left immediately. On the plus side, the staff were kind, understanding, and very accommodating. They are the reason for the 2 stars. read more

This hotel is awful. Do NOT stay here. They put me on the 2nd floor and was the loudest room I've ever been in. They said it's just been renovated but the windows aren't insulated, it's right next to subway and you hear every sound of trucks going by all night Would NEVER stay there again read more

I had a really good stay at the Smyth. My only concern was the wait for my car when trying to leave. While I do understand parking in NY is terrible and they probably used a partner garage, I didn't expect to wait over an hour. I went to the Smyth Tavern to grab some food while waiting and my car still wasn't there upon paying. The service outside of that was great. My room & view was amazing. I travel to NY a lot for work and this was one of my favorite hotels for location, amenities and space. I would stay here again. read more

4.5 stars. I stayed here for 4 nights in October for work, and it was great. The location was close to our office but also close to many good restaurants and bars (my favorite was Holy Water, two blocks away). Rooms are quite spacious by Manhattan standards, and were recently upgraded (bathrooms are light and roomy). Prices are also pretty reasonable. read more

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Going to keep it simple. Pros: Location, Staff, spacious rooms, quaint, sexy lounge with fireplace, restaurant, ambiance, great music, diverse/sophisticated Cons: Mattresses (not the best quality, but I had a restful sleep), windows are not sound proof (the sounds of the city did not bother me, but may bother others), updated, but still somewhat tired. Overall, an excellent stay, especially in New York City. Big bang for your buck. read more

Smyth Tribeca - Avocado Toast and Oat milk latte. - Hotels Near Me - New York, New York

The Pros - Surprisingly comfortable room - Decent shower (although it took a while to get warm at night) - Clean and well maintained - Friendly and helpful stuff - Decent location near subways - Room not as small as some other nearby boutique options - Good restaurant on premises - Good with little things (water, dental kit if you forget toothbrushes etc) The Cons - HVAC gets cold AF but room gets warm quick when you raise the temp - Bed wasn't super comfortable, mattress felt soft and almost sunken (and I'm normal weight/height) Generally the pros outweigh the cons though it was kind of tricky to get a good night's sleep on an iffy mattress. But who knows if that's just my room or all over. Either way this is a decent choice to stay overall, given the price relative to other nearby hotels. read more

The best hotel I've stayed at in NYC! I have stayed in many NYC hotels but this ONE has to be the best! The customer service is was got me! We arrived very early from the train and our room wasn't going to be ready for a while but the front desk staff were beyond accommodating as we had to get to an event. The room was spacious and very clean. The hotel has a restaurant connected to it that serves breakfast, lunch and dinner. At night there is all a cocktail lounge that is open I believe until 2pm! I would highly recommend staying here as it's conveniently located, beautiful staff and overall a 10/10 vibe ! read more

We booked the Smyth Tribeca hotel for its location and price (thinking the higher the price the better service). We often travel to New York for work and have stayed at different hotels, repeatedly at the Conrad. We would recommend the Conrad, their service is great! Unfortunately they were booked for those dates. The Smyth hotel was the worst hotel! They had bad customer service. The receptionist (a lady) was being rude, no communication skills! Unprofessional! They lied about the price and then made it seem like we were the liars. The rooms were not all that great. Small bathroom, no air vent, walls probably have mold since paint was coming off. Room didn't have a coffee machine, no slippers etc. for the price I expected more! At least respect to make up for the bad room. I guess we couldn't even get that. read more

Horrible service. Paid for a room with 2 beds through a vendor. Told at hotel that it wasn't available and were "upgraded" to jr suite. This has a pullout sofa which is absolute trash and doesn't even fit in the room when you pull it out. You literally can't pull out the bed. They of course didn't make the bed up, and when asked they said they would and then didn't. Then upon returning to an unmade, disgusting pullout called and asked the rude desk attendant and she said they would send someone up. They did and he just dropped off bedding and left. Absolutely horrid service. While most hotels in NYC are small and overpriced - they make up for it in service. The Smyth does not. Stay somewhere else read more

Disclaimer: I had a bad experience and it's just bad luck. But how the hotel handled the situation is terrible. Booked 4 nights and was switched to a nicer room after the 1st night, which I really appreciate. However, my AirPods was no where to be found in the hotel room. The Find My app showed the location of the AirPod to be close to south of Brooklyn (almost at Coney Island). The night reception staff was very helpful and promised to investigate and get back to me. When the next day came, the front desk did a 180 attitude flip by telling me: - It is impossible for hotel to lose something and it must be me who lost it - The Find My app on iPhone is faulty (dude seriously?) I would not stay with this hotel next time in Manhattan. Period. read more

There were two managers (or hosts?) I encountered, one who was extremely skilled with customer service, and one who was not. I will call them Person1 (skilled) and Person2 (not so skilled). The PROS: - Walking distance to my work - Great neighborhood, as I used to live in the area - Very friendly front desk staff - Very Reasonable room rates - Very Reasonable valet parking rates The CONS: 1. 1 Hour Late Check: Our room was 1 hour late from check in time because the staff had to clean up extra from the previous guest. That was fine with me, I was okay to wait. Person1 was extremely compassionate and offered us a $75 voucher for the bar or Smyth Tavern. I was pleasantly surprised and appreciative. 3 of my friends came to meet me at the hotel (as I was expecting to be ready to head out for dinner by then), and I asked Person2 (Person1 had stepped away) if we could grab $75 worth of drinks at the Tavern while we waited for the room. Person2 said "No, there are too many of you, plus your friends are not guests of the hotel. We can give you a glass of champagne each instead." I completely understood we weren't entitled to anything at all, so I said "Okay thank you." But I still don't understand why Person2 was so exasperated, as I knew the comp was limited to $75. Even if it went above $75, they could have charged the extra to my room. Instead the group of us had to stand awkwardly at the front desk while this strange exchange happened... 2. Dirty Room: The trash from the previous guest was not emptied, and was filled over the brim. The corner of the closet door was broken off, and there was a strange brown streak on the wall of the bathroom. 3. Malfunctioning Bedroom door: We stayed in a suite where there was a bedroom door. When my husband shut the door to the bedroom from the outside, we were locked out of the bedroom. We went to the front desk and they called the hotel "engineer" (similar to a super?) to fix it. He did a great job, and we were thankful. 4. $1100+ bill from the Hotel (!!): After we checked out, I was extremely dissatisfied and confused to receive a bill for $1100+. I called the Hotel and thankfully Person1 answered. He apologized for all of the inconveniences I experienced, and corrected the mistaken charges to $300+ (which was accurate for parking and hotel fees). He even took off one of the fees because of the trash that was not emptied from the previous guest. I was extremely grateful for the ease of this conversation. 5. The $65 straw that broke the camel's back: 2+ weeks later, I received yet another charge on my card for $65 from the hotel. My stay was already over 3 weeks ago. This is why I am writing this review, this is completely unacceptable and borderline-fraudulent behavior from whoever is approving and executing these charges at the hotel. No matter how convenient and great the location, how great SOME of the staff are, I will never stay at this hotel again. read more

Great location & empathetic staff. The key cards need an overhaul as they regularly need to be reset. Room for improvement in cleanliness as my initial room was dusty w/visible hair & food on the carpet. AMAZING bathroom. My favorite tub by far. Good water pressure and shower head patterns, but functionally not a lot of space or shelving. The toiletries were better than average & the robes were incredibly soft. Pillows felt a bit cheap/deflated, but overall the bedding was nice. Gorgeous corner view w/floor to ceiling windows. Well-stocked mini-bar w/plenty of variety. The doorman here definitely deserves a raise. Fast Wi-Fi, extendable wall-mounted smart TV w/built-in chrome cast. DoorDash delivery friendly. Highly recommend & would stay again. read more

HIDDEN FEES. BEWARE! Stayed as part of a wedding block and I was quoted one amount and then upon checkout was hit with additional fees... facility charge, charitable donation... NOT OKAY. I give to charity, but charities of MY choosing AND as for a facility charge, this makes NO SENSE... we stayed in a facility based on the quoted price and the sneakiness of the add-ons was deceitful and unprofessional. So disappointed. read more

This hotel is a great location, quaint and very clean. The restaurant has delicious food and delicious drinks. I had the pasta with shrimp and my husband had the burger and brussel sprouts. We also had the breakfast daily and was equally as pleased with it. I prefer Tribeca, Soho, West Village, Grenwhich out of all the neighborhoods in NYC. I will definitely be back. read more

The Smyth feels like home away from home. I tried another hotel this trip based on price and checked out after the first night to go back to the Smyth. The rooms are clean, but warm and welcoming. The rooms are also a great size so you feel like you can breathe and move around. The staff is friendly and helpful, and I always enjoy my stay. read more

Foodvery good. Service fine. Just not extraordinary enough to get 5 stars. The deviled eggs however are worth 5 stars.

Reviews are 100% subjective. I scour reviews before booking or buying anything to help educate myself while knowing it is relative to the reviewer's personal experience. The following review is not a reflection of the staff although we barely interacted with them, they were kind. With that said, my wife and I travel continuously when not working. We travel all over the world and have stayed in countless hotels and short term rentals like Airbnb. We love New York and travel there several times a year. We have stayed all over the city checking out neighborhoods and lodging. My review of Smyth TriBeCa? Avoid it! Here are the reasons: 1. Cost. We stayed 3 nights (Sat-Tues)in a deluxe King in June. The cost was $1940. That's just under $650 per night. There is no fathomable reason that this hotel cost us this much. The room was a good size, however, that in no way made up for the price. We are open to paying a lot for a nice hotel. We have paid $1,000+/night in New York. We have also paid much less than that in NYC and were highly satisfied. If you are considering the Smyth a splurge, do not waste your money. Keep looking and get something much nicer for the price. 2. Amenities. There are none to speak of. The security feature of using your room key to access floors didn't even work. There is no coffee in the room or lobby. You will need to leave the hotel for this. Seems absurd at the price point we paid. 3. Climate control. If you value the ability to remain comfortable in your room, run don't walk to a different hotel. And be forewarned, housekeeping will turn the A/C up to the maximum when you are out and you will come back to a sweat box that takes hours to begin to cool off. 4. Lack of noise control. You will hear everything. It's the worst hotel I've ever stayed in while in the city. We could repeat conversations on the street verbatim. 5. The bathroom is curious. The lights come on automatically which you think would be nice. At 2AM when someone gets up and lights as bright as the sun pop on you will quickly hate this feature. We asked the front desk how to disable it and were told an engineer would need to get involved. So we lived with it. Also, the shower is a glass block that is a part of the main room. Although it is frosted, please consider if you would enjoy catching a glimpse of someone washing, shaving, inspecting or otherwise attending to their bits. It is not the porno you think it will be. Avert your eyes. The lone positive: 1. The subway is literally outside which makes it easy to get anywhere. If you are going to Times Square for a show you have multiple train options that put you there in 3 stops. If you look to book the Smyth the price varies greatly from week to week. This isn't uncommon for New York but you will feel robbed if you pay top dollar for this place. Our total was barely under $2,000 for 3 nights. We would have been fine if it were half that price. Anything more is a scam. We will feel like chumps forever. Don't make our mistake. read more

We stayed at the Smyth tribeca for a bachelorette weekend and could not recommend it more. We had booked a suite and 2 double rooms. All of the rooms were a great size, especially for New York! The people we encountered at the front desk could not have been nicer and more accommodating as we had a big group of girls. Gabriel was fantastic and so helpful with all of our questions we bombarded him with. I fully recommend this place for a quick weekend stay! read more

Stayed there on Friday, September 3rd. Was supposed to be charged around $400 to stay for one night. Instead was charged around $2000 - a complete scam. They said they made a mistake with the mini bar but will nickel and dime you for literally everything. read more

Had a good experience. Location, room and the team overall. Kenya is amazing at the speakeasy in the hotel. Abdul at the hotel registration was attentive and personable. Rooms are a good size for nyc. Close to the subway. Overall, the team here made our experience. Thanks!! read more

Excellent two-night stay at the Smyth. Room was comfortable and larger than I expected. It was spotlessly clean and smelled wonderful. The staff were welcoming and genuine. The hotel has a really nice lounge to the right of the lobby for relaxing and grabbing a drink; and a tavern on the left where I had a very tasty burger at the bar. It's a great location as you're a short walk to Hudson River Park and the Oculus. read more

Checked out within 20 minutes. Photos online are NOT what you get. Window treatments were covered in stains. The floor and room smelt terribly of smoke, for a "non smoking hotel." The door to the SHARED terrace did not lock. Mini fridge was open so everything was warm. Within my 20 minutes it felt dated, dirty and unsafe. read more

Staff were friendly and helpful ('cept for one scowler at front desk). Room was clean and attractive. Great location. On the minus side, this was a poorly designed room that was uncomfortable: The closed bathroom door left a one-inch gap with a clear view of the toilet from the room. I prefer privacy for my toileting. Also, a motion sensor flooded the bathroom with bright lights for that middle of the night trip. No soap beyond a body wash located in the shower. No hooks or racks to hang things on in the bathroom. Thick duvet only on bed meant too hot or too cold all night when the thermostat didn't cool the room sufficiently. read more

Don't get excited about the pictures. Everything in this hotel is of low quality. They had a fake dyson in the room that caught on fire. The walls are as thin as paper and you can hear the plumbing all night. Sheets had piss stains amongst other stuff on it. I can go on...the bathroom was nice and roomy but the tiles look liked they've been caulked by a blind person. Couch & chair also had several stains.. be aware read more

Loved this Hotel! Decor was very modern, very clean. Awesome location, right in the heart of Tribeca it's walking distance to so many restaurants, cafes and shops. Room was quite spacious for NYC which I loved, I get claustrophobic in small rooms. Service was also great, they have valet parking and a doorman. Would go back! read more

I actually loved this hotel! Came here to stay for a girls night (3 of us) and we split a room. We requested a double bed but ended up with a king and a sofa bed which was fine.. the room was a decent size and the king bed was so comfy! They also offer 24 hour room service !!! We literally ordered two orders of chicken fingers and fries at like 4:30 in the morning, classy I know. They were also really good lol... the lobby/ den area is so cute with a fire place that we were relaxing by next day, I would love that in the fall/ winter and there is a restaurant attached to the hotel as well... really a nice hotel and not such bad prices, I think we paid $390 for the night but splitting it 3 ways wasn't bad at all! Good area too, love Tribeca :) read more

Smyth Tribeca - Living area lobby - Hotels Near Me - New York, New York

I spent a week here, and their best asset is definitely the service. From the very second I arrived the service was incredible. Someone met me as I opened the door of my cab, helped me with my bags the second I got out. Their were absolutely no problems with any of the requests I had, though honestly I was a pretty low-key customer (I really only requested wake-up calls). Their gym is really cool. Brand new equipment, plenty of space but doesn't feel huge; and best of all, it has an individual television for each treadmill. Awesome! Ok, now onto the problems. The biggest of course is the price. It shouldn't cost a large fraction of my monthly rent to stay in a hotel for a single night. That's just crazy. What's worse, is that on top of the price, they charge for internet. $10 for every single day, without even a weekly discount if you're staying longer. Now, they do this because they know lots of people doing business stay there, and that they'll just expense the extra $10, but some of us aren't their on business and some businesses are starting to tighten their belts. Also, I think it simply looks tacky to charge for something that most motels provide for free... The room is a very unique and modern look. The bathroom is a cool design, but since the shower doesn't have a door, it gets pretty cold in their when you shower. read more

Had the best experience here this past weekend! Great location, service, and staff. Special shout out to Mario at the front desk for making me feel like a VIP guest and helping with anything I needed in a timely manner. Thank you!!!! read more

Having been to NYC many times over the years for business and pleasure, I'd become accustomed to shoebox sized rooms with barely enough space to breathe! Compadres, I'm not a little guy (I stand 6'1" tall). The Smyth was a breath of fresh air. I didn't feel cramped for space at all. FYI - it's part of the Thompson group of hotels. I was here a few weeks ago. Located in the heart of TriBeCa, it's perfectly situated with many options (food, shopping, subway, etc.) within walking distance of the hotel. I was stoked to get upgraded to a King Deluxe Sweet. The bed was gi-normous and SUPER comfortable (oh, I am a HUGE fan of the firm mattress, thanks). My room faced West Broadway. Unlike other reviews I've read, I didn't experience loud neighbors or extraneous noise (from inside or outside). The bathroom was plenty spacious (relatively speaking) and the toiletries provided (Kiehl's) were a nice touch. The service was fantastic. Everyone was really friendly and helpful. I would DEFINITELY stay at this place again. The price was reasonable. The space was clean, comfortable and I liked the decor. Big fan - look forward to getting back to the city soon to check this spot out again. Safe travels to you! read more

We took the Amtrak into NYC, and did not get into NYC until about 1:30 am or so. Which is ok because they will check you in until 3am. We checked in and everything was very smooth. Get into the hotel room, it was very warm as they had the heat on since it was snowing outside. I turned on the faccut for water because I was dying of thirst and load and behold the water was cloudy. Not just mini clouds but like cloudy to the point you can't see your other finger at the end of the glass. Since we aren't from NYC, we thought maybe this is normal? No it couldn't be normal since no normal person would drink this water. We told the front desk and they sent someone up here. During that time, when you let the water sit for 30 seconds, it starts bubbling and turns clear. What? Maybe perhaps the snow made the pipes weird? I have no idea. But make sure to check the water. They ended up giving us water bottles for the night at least. Pros: AWESOME location, the Chamber St Metro is literally outside the door The bed was uber comfortable Did not find any bed bugs Housekeeping was on spot They do NOT use Kiehls products anymore, they use something called REN Front desk was really nice They keep your luggage for you if you need it stored until you wait for your flight/train Free internet in lobby CONS: Internet is $15 for $24 hours -very spotty service Sprint, AT&T and T-Mobile have HORRIBLE service You have to ask the front desk for ICE, even though there is an ice bucket in your room A mini bottle of water is $4 A big bottle of water is $6 - rip off much? A can of soda is $5 I'm not really understanding the bathroom and how it's not a wall but instead it's a tinted glass...so technically you can see the outline of a person when they shower... No shower door...literally no door. Which i'm also confused about. If you really want bottle water, walk to the whole foods that is a block away, and buy a gallon of water for $1.50 and just ask for ice. Overall, this was a pretty romantic hotel to be at. It was very hip, modern and chic at the same time. 4 stars! read more

Smyth Tribeca - Hotels Near Me - New York, New York

Didn't stay here but came here for drinks only! Cute decor - the paintings hang all over the lounge reminds me of my friend's artwork. www.megancedro.com The walls are padded with brown striped fabric - the whole area has a loungy - chill vibe. I would come back here if I was looking for a chill night. I don't remember any music playing but overall a great place to drink. I got the Marie Rose - very yummy! S 248 got some kind of ginger concoction. read more

I've always loved the bar here, but didn't have a reason to get a room until I moved away. I figured the one good thing about leaving NY for awhile would be getting an excuse to stay at the Smyth on return visits. Reception is warm and attentive; the rooms are cozy and stylish in a minimalist way and were spotless... At first. I don't think I've literally ever had a reason to complain about hotel housekeeping, especially not with a boutique of this caliber. (And nothing makes me feel like a bigger heel than bitching about this kind of detail - but you know what? The whole point of sticking to great hotels over Airbnb is to get the kind of crisp, reset room during your stay that you don't get at home. Especially after a long, hot August day.) I don't trash hotel rooms, guys, and I'm not OCD: All I'm looking for is a neatly re-made bed, a wiped-down bathroom, restocked towels and barware. After my first day out I returned to a room that looked untouched: dirty glasses still on the night stands; the morning's take-out napkins and newspaper still on the foot of the bed; an ice bucket filled with melted water on the desk; and a bed made with the kind of sloppiness and haste I use on my own damn bed at home. If it hadn't been for the fresh towels, I would have assumed no one had even been in there. I let the front desk know that the room seemed pretty ignored - if nothing else, I'd like the dishes removed & restocked in the minibar. Two housekeepers (I'm assuming one was the housekeeping manager) arrived about 30 minutes later - I let them in on my way out to dinner. Pleased that the front desk was so responsive. But I returned from dinner to again find nothing different... Dirty glasses, bed still a wrinkly, sub-motel re-assemble. So, what? A manager came up here and signed off? I guess that means this wasn't a fluke. Another complaint led to actual cleaning service for the remainder of the stay, but also led to me feeling like an ass for having to ask for what should have gone without mention. So that's fun. What a disappointment. Next time I'll stick to the bar and stay elsewhere. read more

Loved the Smyth when I stayed here a year ago and they had just opened. The location was great - it was a quick walk over to the financial district and blocks from great places in Tribeca. Service was fantastic and we got a great deal as they were just opening. Unlike many reviews I noted how quiet the hotel was! You couldn't even hear the elevators opening if you were in the lobby. Maybe it was my room or the fact they weren't fully occupied, but the _lack_ of noise was noteworthy and I commented on it to the manager. Only downstroke was that AT&T reception sucked in the west and north facing rooms. Also, charging for Internet these days seems odd. I tried staying here again, but ended up at a sister hotel - the Gild Hall. I'm a solid 2 for 2 with Thompson Hotels. Booked on quickbook.com, btw. read more

We had the best stay at the Smyth Tribeca. We had a queen room with a terrace and it was amazing! just enough room for a couple and the terrace was something out of a movie! The staff is so pleasant and helpful. The gym was great and the neighborhood was close to everything! Will definitely be staying again! read more

Great service and hotel. Very central and every necessity is within a block walking. Javon the ops manager was especially hospitable and friendly, she made the stay very warm. The only request is the hotel consider the basic coffee maker in each room, it's a basic amenity that goes a long way, especially for business travelers like myself. But overall, great stay and people. read more

For a hotel in NY, the rooms here are huge! I mean really, we had a king bed and there was still a lot of room to move around. Downstairs there is an nice restaurant which we dined at and an awesome bar that had AMAZING cocktails. There's really cute couches to sit at with your drinks and socialize at. I left my book at the hotel after checkout and although housekeeping couldn't find it, the front desk mailed me a new one! read more