This SMOOTHIE KING location displayed absolutely HORRIBLE, HORRIBLE CUSTOMER SERVICE! This occurred yesterday, February 24, 2025.
I was not the customer, but was on the phone with the customer when SMOOTHIE KING displayed their TERRIBLE, subpar customer service.
First, let me introduce the customer. She is an ANGEL. She is a community health care worker who serves her clients, all of whom (including my family member) suffer from Sickle Cell Disease! I believe most of her clients are adults, like my family member. It is prob. not known, but it is very difficult, almost impossible, locating services for adult Sickle Cell Disease sufferers. I will say it again, she is an ANGEL!
This is what happened to this beautiful human being.
She ordered a bowl from this SMOOTHIE KING for Door Dash delivery. It was NOT in a bag when it was packed and left this SMOOTHIE KING. A receipt was attached to the bowl (still unbagged) and was successfully delivered. As this blessed child started to eat the bowl, she found a hair in her food! Gross. She stopped eating and called this SMOOTHIE KING. Their response to her was outrageous! First, the young woman who answered the phone at this SMOOTHIE KING challenged this Saint. She asked her to describe the hair... color,etc. Can you believe that! When our hero told the employee it was a strand(s) of black hair, that SMOOTHIE KING employee told this Angel that no employee had black hair, and that to get a refund or replacement she would have to go into this SMOOTHIE KING and present a proper paper receipt. When this Saint explained again that it was a Door Dash delivery order and all she had was the "receipt" that was attached to the bowl and her digital receipt and order info on her phone. The employee told her that they could not assist her if she did not have a paper receipt. When this wonderful woman asked to speak with a manager, she was informed the manager had left. Now, this was after another employee had taken the phone and first, slipped up and divulged that there was at least one employee in the store with blue and black hair! This second employee also had spoken with the manager so that this divine woman could hear her through the phone (again, after another employee said the manager was gone).
After much time had passed going back and forth -- there were no raised voices or crude language on either side, one of this SMOOTHIE KING'S employees told her "No," this SMOOTHIE KING would not give her a refund or replacement unless she came in with a non-existent paper receipt. When this fabulous woman finally threw in the towel with the employees and manager at this SMOOTHIE KING, she asked for Corporate's phone number. She was told that the employee really didn't know Corporate's number, but that this sweet flower could GOOGLE it (to find Corporate's number)! It is unbelievable! If you expect good customer service - don't go to this SMOOTHIE KING! I live in DC and will never step foot in any SMOOTHIE KING! This SMOOTHIE KING's dismal customer service has lost them my / our business! Do NOT frequent the SMOOTHIE KING in Macon on New. read more