I've been a regular customer at this Smoothie King location (3326 Hulen St), always ordering through the mobile app and simply picking up my order -- no disruptions, no issues. I don't speak to their staff, other than saying "hi" on the rare occasion they actually greet me. On the occasions when my smoothie was poorly made or the service was lacking, I used the official survey system to provide feedback, always hoping management would take the opportunity to improve.
Not once did I receive a response from management, even after their staff was rude or dismissive during the one time I ordered in store. Instead of reaching out to address concerns like any professional business should, I was abruptly banned via email by Andrea Esparza, the manager, with false claims of disruptive behavior, which they cannot prove, because it never happened.
This action appears to be retaliatory and completely without merit. It shows they value protecting internal issues more than respecting paying customers who give honest feedback. If you expect professionalism, accountability, or basic customer service from the leadership at this location, you'll be disappointed! read more