I haven't been there but I've left them 5....yes FIVE voicemails trying to book an appointment but never got a call back. Awful way to do business and would never give them a chance now. Only place I didn't receive a call back from. DON'T Do business with them read more

Absolutely love this place. Beth and Pat the owners are incredible and work great with my busy schedule. Their attention to detail and my needs is awesome. Their office is very comfortable and always clean. They are always willing to answer all of my questions and handle my concerns. I have had excellent results and will continue to come to smooth skin centers. read more

By far the worst customer service I have ever received. Not only do they never answer their phone, and so you are constantly playing phone tag with them, they refused to honor my groupon after instructing me there were some available. I had come in for a free trial on a tattoo removal and in the meantime they told me about the discounts on groupon. When I purchased it and scheduled an appointment, drove all the way out there from the Highlands in rush hour traffic......they refused to accept it saying I was already a customer and groupon is for new customers only. I can't believe they would rather send me away than take the $100 for the service that literally cost them nothing. Not to mention tattoo removal takes 6-10 sessions. They just missed out on all the return business too. Horrible ignorant business. My friends and I have all grown out of our tattoos and are constantly talking about which is the best place to go. THIS PLACE IS NOT IT! Do not bother. Try going to Ink B Gone, Mad Peaches, or Tattoo Must Go. read more

I started going to Smooth Skin Centers a year or two ago (don't remember exactly), based upon a great Groupon and a recommendation from a friend. So far, I've had many laser hair removals on different areas, a spider vein treatment and a brown spot treatment and could not be happier! The club memberships get you great rates for whatever you need and the machines they use are highly effective. I've never had an issue getting in touch with them and the owners are always professional and provide great customer service! I wouldn't even consider going elsewhere and plan to be a client for a long time! read more

The owners are very nice. I was in and out within 20 minutes for my laser hair removal. This is a really great place.

Centennial, Colorado- You know when you're 18 and you know everything about life you could possibly need to know? Yep, that was me when I decided to get a tattoo. Now that I'm truly an adult and realize I don't want to be inked when I'm 85 years old, or even now, I'm going through a removal process. Haleigh has been incredible. She always greets me with a warm smile and admirably she has an exceptional memory and engages me in conversation regarding my current events- how was your visit with your mom? How is grandpa doing? This makes a world of difference in 1) distracting me from the pain and 2) helping me to feel like a valued customer. Today Pat helped me. He is awesome too! He gave me a lot of information about the process including pre-process ideas to help numb the pain. He was INCREDIBLY patient with me and understanding when I needed to stop and even delay. Bless his heart. The treatments are painful- that's it. They just are. The staff here and the results so far make them worth enduring. Note to all the kids out there- rethink your tattoo! read more

Affordable hair removal, great customer service and easy scheduling!!! LOVE this place!!!

I love Smooth Skin Centers for hair removal and so far have had 11 treatments on my lower legs and now have no hair returning and love the fact that I never have to shave. I was so impressed that I went back and so far have had 7 underarm treatments with two more to go, and 12 chin treatments to remove the thistle like whiskers that are very painful when they became ingrown. I believe in the next two treatments for my underarms that all my hair will be gone. Chins I was told are harder with the thistle like hair I have and may require more, which I will seek as I want this hair totally removed from my chin. The atmosphere in Smooth Skin Centers is very friendly, with a receptionist greeting you and asking your name to make sure the technician is notified that an appointment is waiting. I am always taken back within a few minutes of arriving and always have the same technician working on me. From the time I started hair removal I was told what to expect, was asked questions about my skin type as this has a lot to do with what type of medical grade laser is used, am always asked about any medications I am on, am always asked since my last treatment what changes I have noticed in my areas of hair that are being treated for removal, and usually always have a follow up call in a few days to make sure everything went well and there are no problems. I am always given sun screen to put on my face upon leaving my treatment and told to always wear sunscreen, since the sun is so bad for ones skin. The quality and professionalism is top notch and compared to other spa's that I will never go back to for they are just that spa's and not a treatment facility which Smooth Skin Centers is. Smooth Skin Centers specialized in one thing, Hair Removal from all Parts of the Body. They are not a spa for facials, messages, or anything else. So if you want hair removal from any part of your body, Smooths Skin Centers is the place to go. I highly recommend Smooth Skin Centers to anyone for medical grade, highly skilled and trained technicians to everyone. One completely satisfied customer who will continue to go to them for hair removal. Sharie C. read more

I have been to many places in Denver/Cherry Creek/DTC areas for botox. Never have I had such a quick success with it. I truly believe now that everyone else has been watering down their botox, no joke. Believe me when I say, I have gone to several places the past 3 years. I actually can see smooth lines, the technician knows what she is doing. I am going to stick to this place moving forward. What's the point of not coming here when it is the real deal instead of watered down botox. I am very pleased. They made a customer and a believer out of me. read more

I have experienced several different Laser clinics. I was not impressed with this one at all. I actually requested my money back. Groupon gave it back but Smooth Skin Center never even bothered to call me back. I had my lip and chin done. That was a big mistake, not an area to take a risk on. The technicians were not friendly and I ended up being the guinea pig for someone training. The second visit the trainee work on me alone! Ended up burning my lip and now I have a nice brown spot on the corner of my lip. The environment is very clinical not spa like some of the other ones I have been to. This is my experience was mine it may not be yours. For my face I have gone back to the spas that I feel comfortable at. read more

I did write a review, what happened to it?? Hell NO, I would NEVER go here again!! I had an appointment and when I show up they said my appointment wasn't until 1 hour and 45 minutes after my scheduled appointment. I even had a card (from my last appointment) with my appointment time on and date on it. I called Beth Smart (the owner) and she refused to take my call. I had to settle for talking to Pat, Beth's bitch, I mean husband and office manager. Pat said, "we know the computer system has a glitch. When an appointment takes longer than 15 minutes that appointment will get bumped into the next time slot that will accommodate the longer appointment." Of course they didn't bother to tell me that before I showed up and made a special trip. I had to come back and make another special trip for my treatment. All I got was, "Oh I'm sorry, there is nothing I can do." Pat also said, "We feel we have done everything we can." "By doing nothing you are doing everything you can do," I asked. I was still taking to Pat and he hung up on me!! That is extremely poor customer service!!! Do yourself a favor and stay away from Smooth Skin Centers!!! read more

I am not going to waste too much of my or your time, but I wanted to let you know how I was treated today. Today is Wednesday, Dec 19 and it is snowing in the Denver area. I had an appointment scheduled at 12:15 and I called around 11:00 to tell them I was on I-25 and had seen 4 different accidents. I no longer felt safe driving on the roads and wanted to reschedule. Aisha (spelling?), the receptionist, kindly told me I would lose the money I had paid for my appointment, but I could buy it back. I really don't even understand that still, but there you go. I asked to speak with Beth, the owner (she had treated me before and seemed like a reasonable person). I was on hold for 18 minutes before Pat picked up the line. I explained to him my situation and he told me he wished he could help me but the policy is that if I don't cancel within 18 hours I lose my money. I told him I thought he was setting finances above the well-being of the clients, and again tried to have him waive the policy due to the weather. He agreed the roads were bad and told me he had seen 3 people slide off the road when he went to the bank earlier in the morning. He then told me many others had called in asking to reschedule their appointments. I told him I thought it was bad customer service and really felt he had the ability to help the situacion if he wanted to. He stuck to the policy. I asked again to speak with Beth since she is the owner. There was no yelling, although Pat and I weren't making any headway either. Pat hung up on me. I called back again to Aisha and asked her to pass the message to Beth that I really wanted a call back as soon as possible. I told them I was going to be there at my appointment time to see someone in person and that I was going to spread the word about my treatment. Needless to say, after giving it an ounce of thought, I'm not putting my safety or my car in danger for a measly appointment. I'll finish off my two more treatments in my package and continue to let others know that Beth, Pat and Smooth Skin Centers don't have a lick of customer service. All of this, on top of the other slight experiences during my previous package deals... 1) I found out by surprise they "no longer used or provided ice". Are you kidding? They couldn't have texted me or sent an email before the appointment when they made the change? That one happened in late summer. 2) I purchased 2 laser spider vein treatments. The first treatment gave me 2 skin markings about the size of a dime so I didn't want to continue to the second treatment. They didn't let me apply the difference of money to a different package either. I should have known after those 2 things that these people are cheap and only care about the money coming in. Not the results, not the client. I'm going back to Natalie at Bloom Med Spa. She is more expensive, but at least I'll get the results I want. I guess its true; you get what you pay for. Oh, and by the way...1:05 pm and still no call from Beth. Look around at other reviews...not so great a deal as you want. read more