From the first time I went into Ray's smoke shop I was treated like a Long time customer The staff is extremely helpful and was able to take care of all my needs I would highly recommend Ray's smoke shop read more

Worst smoke shop I've ever been to and the workers lie to you so they dont have to do shit when helping you. Overall lazy experience and don't expect any help what's so ever I suggest a different smoke shop. Way to pricey also. Total Cali prices not worthy it. read more

Great clean shop with attentive cashier. Heard they had the Hello Kitty soup and they did. From what i saw when i looked around they have an amazing array of smoking tools too. Pretty cool designs. read more

Smok'n Ray's Smoke Shop - Smoke Shop - Vape Shops Near Me - Reno, Nevada

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I've been coming here for a little while now and Jennifer is always amazing, she lets me know when there's new flavors in she'll think I'll enjoy, and always fun to chat with when I stop by. They have a good variety of brands and flavors, and recently started selling alcohol as well which makes this is good one stop shop! read more

Chill vibes and a variety of smoke stuff. I didn't spend a lot of time in there cuz they had what I was looking for. The workers are chill and helpful read more

Smokn Rays is my favorite little shop in the area. It's always chill in there, the cashiers are always helpful/attentive but not annoyingly so, no pressure. I don't understand people leaving such bad comments about random stuff that's no reflection on the business. Love you guys!! Loyal customer, AF ​ read more

READ THIS FIRST!!! Out of 13 reviews, 7 of them are regarding defective products not being exchanged or returned. Brought in a receipt with the product, that was missing a piece AND never worked. Didn't work at all. Went in the next day, and was told that only the manager has access to the cash drawer, and to come back the next day. They clearly just did want confrontation, because they knew damn well that nothing will be done about it. Went back the next day (3rd visit now), and was rudely told that they won't accept ANY fault. No return, no exchange, no store credit. I've done my research, and this is in violation of the FTC ACT. I encourage EVERYONE who has experienced this to report fraud to the FTC. There are enough complaints on here to open a local investigation. Also, I encourage you all to go to small claims court. For the small court fee, it's worth it to stop this place from ripping off Reno locals. Oh yeah, don't believe what they say about going back to the manufacturer. They only deal with purchases from their own website. read more

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I went in to get some flavored cigars...60$ worth and I talked to the employee behind the desk. I specifically told him I was from California and I wanted flavored cigars because they don't have them where I live. I specifically asked for grape cigars. when I told him I want all the grape flavors he threw a bunch or purple colored cigars in a bag. I paid for the cigars and left. When I got to the hotel I was staying at I looked happily into the bag and discovered that a bunch were not flavored but regular cigars. I wasn't mad at this point I went to exchange my cigars for other flavored cigars on the way back home and they denied me a trade!!!$15 dollars worth of pointless cigars I don't even smoke... Super unfair!! it wasn't my fault your employee doesn't know the difference you should have just exchanged the cigars you sold me for flavored ones...that would have been fair!!! I spent good money here and basically feel like they stole my money. Super unhappy and never going back!!! Stay away they are inexperienced employees and super unfair to customers. read more

Sold me a wrong sized Vape Pod. Didn't fit in the end and she made me buy another one. Good customer service would be to comp the mistake. Horrible goth service. Won't be returning read more

Smok'n Ray's Smoke Shop - The 16$ I spent on a coil. - Vape Shops Near Me - Reno, Nevada

I have been buying flumes here for the last couple weeks. I decided to get a refillable vape. I came in and the girl helped me pick one out. When I got home I noticed it didn't work. So I called to ask some questions about if I was using it right, the manger answered and asked me to wait one second. Well she forgot about me and another employee came over and was like is someone on the phone?! I was still on the phone, they said I need a receipt to exchange it. I asked if my bank statement would work they took my name and number.... Didn't get a call back. So I went in, they called a manger who said won't help me. The level of unprofessionalism for this small business was a joke. I didn't want money I just wanted a product that worked, they were the ones that recommended this item. I will never be shopping here again. The smoke shop directly across the street sierra smoke shop is cheaper. For anyone looking for a smoke shop near here I highly don't recommend smok'n rays. They called the woman who sold me the vape she also remembered me from yesterday. read more

Smok'n Ray's Smoke Shop - Vape Shops Near Me - Reno, Nevada

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went in knowing which vape i wanted to purchase, but saw there was a new vape brand for sale that they provided testers (and silicon mouth pieces) for to try out all the flavours! I've never seen that before in a smoke shop, very impressed. Kyle was very kind and patient with me as I tried all the flavours and answered any questions I had. thank you Kyle! read more

I went in a couple weeks ago.....mind you I'm older and really not very knowledgeable about this. I purchased a vape pen. The one I wanted was twice the price I had paid a few months ago so I tried a different one. I was told to keep my receipt and if I didn't like it to bring it back. I HATED it! So literally two days later I tried to return it.....in the original package with the receipt. They said no, you can't return it unless it's defective or not working. Called the owner and nope! I'll NEVER go back...no doubt that makes them sad. Lol. Customer service at its finest! NOT! read more

Peoples BEWARE OF THIS PLACE!!!! This shop is a SCAM!!! They sale stuff that is either doesn't work or not usable!!! The minute u walk out and found out it doesn't work, u come right back in and they know u just purchase it too but they won't even exchange for u!!!! This place is HORRIBLE!!! No wonder most of the review for this shop is all about people complaining about buying stuff that don't work!!! If you are the owner of this shop and have come across this review please train your worker to have better customer service and please at least let the customer exchange their stuff if it doesn't work!!! We're not asking for refund!!!! read more

This place had a very rude worker his name is Kelly S. people working when. I had purchased over $200 dollars worth of items and used my points for a discount! Then when I went outside to look at my receipts I saw that they did not discount my order. So I went back in they told me there is nothing they can do and that I'm in the wrong and it was because of something other reason. They really just wanted me to pay full price after givin so much money to their business $500 in the last 3 days to be exact. And this is no way to treat your customers. Please contact me either a manager or the owner of the store. read more

Smok'n Ray's Smoke Shop - Showing the receipt and how the discount was not applied!!! Please avoid KELLY S. At all costs - Vape Shops Near Me - Reno, Nevada

Should of read the comments before going there. I told the guy it does not work. Explained it to him, showed him, he cleaned and told me it was user error. Sent me home! I cleaned it myself.... EXACT SAME! As I was looking for an email to send the store a video of it not working ( why I even have to do this at all is shocking) I see all these post. Not only did I waste my product, wasted my time and money. Not cool at all. Highly regret just walking in there. The dude played me when he sold it to me and the second dude pretty much said I'm using it wrong. No worth the fight. Never returning. read more

Well there's probably a list of at least 10 things that were awful at this store but I'm just gonna tell you the worst one........ How are you going to sell someone a bong that was broken and glued back together? Well thats what happened. I don't even live in Reno first and second I just am shocked and never again will I go there for any reason. Not any of their stores anywhere. Bad business and horrible customer service. read more

They sold me a broken vape and wouldn't let me exchange I will never do business with this place again

We dropped by to check out Smokin Ray's on Moana a few weeks ago. Amazing selection and very friendly! My wife decided to visit their Sparks store a couple days later and bought an Eyce silicone hammer (which she loves!) When she had got home and mentioned the price, it was $10 more than the same ones at the Moana store. She didn't think much of it at the time, but when we visited the Moana store today, we verified the $10 difference. We had commented on it and honestly just thought we were out of luck. Craig called the other store to verify and made it right without us even asking. Amazing service! Great selection of products! Clean and easy to navigate store! Thank you for a great experience! read more

The sales associates and management suck. They are rude, crass and unprofessional. I feel ripped off

My favorite spot in town. They are friendly and knowledgeable about most things. Reasonable prices and they do their best when I happen to stop by and haven't had an unpleasant experience that I can recall read more

When it comes to smoke shops I see a lot, and coming from someone who lives outta state, I come to Reno a lot and smok'n Ray's is the only place that gets my business. They're Glass selection is to be reckoned with. Then you put they're top of the line products and customer service to back it up. If you have not been in yet then better your day and check them out. read more

Same bongs they've had for 3+ years, overpriced, constantly switching between selling to minors or not.

This has to be the best shop in the Reno-Tahoe area well put together beautifully organized high quality an amazing products they spend their time trying to have everything for everyone the customer service is astounding and it's always service with a small price ranges from Big to small no matter what you're looking for I'm sure you'll find a year plus an amazing supply of clothing and other goodies I love their stickers read more

Smok'n Ray's EMPLOYEES (Moana Location) officially win the WORST OF THE WORST AWARD! Every time, without fail, these people are rude, incompetent and are just a nightmare to deal with. They're in sales and customer service, right? Not at this location! Take the 15 minute drive to the one on California Avenue- those guys are the definition of a good employee who actually offer some competency and service. read more

Awesome service. Great prices. What more can I say? They have everything you need without breaking your wallet. I'll totally be going back here all the time. read more

If you live and work in Sparks, Id highly recommend you dont shop here. They wont even do an exchange for you without you having to go to their California Street location. And they guy who can help you works Mon-Fri 9-5 so if you, like 98% of Americans, work those hours, good luck finding a time when you can go down there. Ive never heard of such a stupid thing in my life as having to go clear across town for an exchange. Money back,..? I get it. But not an exchange. read more

Met the owner. Very friendly. This location is a but better than the other because they are quicker to help you here.