Customer Service is the key to a good business. The staff is great, I will continue to give them my…read morebusiness because they are helpful. If they dont have what I was looking for they had suggestions.

I understand some of the older reviews mentioning a bit of a rude experience & a few years ago this…read morewas an accurate description. However, it didn't take away from the variety the store has and their prices. Currently this store has the kindest and most helpful staff you will meet anywhere. They will answer any of your questions and give recommendations that are always spot on. If you go in often enough, they will remember your usuals and even get up to start collecting them before you reach the counter. If you're looking for a product, not in stock or that they don't carry, they will find it, and order it for you. I also believe their prices to be some of the best in the area. I cannot recommend this place more highly.

Love this place as it's been around for years. They have a wide selection of cigars of all brands…read moreand sizes and blends yet wish they had some of the very higherend cigars. I'm sure there's a reason why they can't carry those. The team there are extremely nice and always helpful. Their knowledge base of product is exceptional and I learned something new each time I speak with them. They really care about providing the best smoke as per your requests and descriptions. The pricing and their products are extremely reasonable, especially considering the expert advice that comes along with any purchase. Whenever available, I plan on stopping in for quick and easy purchase.

Very nice selection of quality cigars at reasonable prices. very friendly and helpful owners.read more

The only reason I gave this place two stars is because everyone there is SUPER friendly. Very nice…read morestaff and very helpful. It's the product that sucks. The machine they roll your cigarettes with packs them WAY too tight so you nearly pop an eyeball taking a pull on it. So we decided to buy a machine from Beans & Leaves in Fairfield and we bought 2 small bags of two different kinds of tobacco to try from there. But Beans & Leaves has a poor selection of tubes (particularly menthol) so I went back to Tracey's to get papers and since I was already there I bought a big bag of McClintock menthol tobacco. This tobacco is trash. $37 down the drain (which, by the way, is more than Beans & Leaves charges for the same size bag). It's SO dry I'm shocked it didn't spontaneously combust in the bag. It won't roll at all. It literally feels like saw dust to the touch. The bag I bought from Beans & Leaves felt moist to the touch and rolled perfectly. So yeah... I'll buy tubes from Tracey's but not a thing else. It's a shame too because the staff there is really awesome... they just need to step up their game.

Shop is a complete disaster. Run-down smoke shop trying to rent out broken UHaul trucks. Had a…read moremiserable experience trying to rent a truck from here, the battery was dead and it didn't have a mirror, yet they were trying to rent it out and would not offer any compensation for having driven all the way from NY to rent the truck. Store is filled with people smoking cigarettes. Please avoid this place if you can.

Scam. Refused to honor prices listed online that you can buy. Manager says glitch in the system,…read morecalled drizzly they said no glitch. Just their uploaded prices. Please stay away. Horrible service.

Going into this store was such a pleasure! I almost never review things but the nice man behind the…read moredesk was so helpful! And so funny! He keeps a great shop, highly recommend. Wine and cigars.

Their new Humidor room is awesome! The selection is still extensive and even with the new…read morerenovations the prices remained low. He remembered my face even after the yr+ hiatus I took, which just shows the real care he puts into his store, and value placed on its customers. Whether you're a regular or a first timer, there's no better place for your smoking needs. Get this man a key to the city!

Everybody knows Raj, the nicest and most friendly store owner I've ever met! They've also got a…read moregreat selection and the customer service is unmatched. Go check these guys out, and introduce yourself to the staff! They'll remember you next time. Two thumbs up

Dishonest establishment that overcharges and takes advantage of elderly individuals; do not…read morepatronize. My mother was on the hunt for toilet tissue and walked into the store. She grabbed three packs for $2.99 each and walked to the register. The owner first quoted her a little over $12, she thought it was weird but didn't say anything and was going to view her receipt to see why the price difference from what she figured in her mind. Upon paying, their credit card machine malfunctioned so he took my mother's credit card to another register to the front of the store and charged her over $14 (she called her bank), wouldn't give her her receipt and made her feel very uncomfortable while she tried to ask her receipt. We used to frequent this store, but not anymore.

had great Connecticut souvenirs (even tho I came for Norwalk). employees were very helpful !!read more

I purchased two Geek Bar vapes from your store approximately one month ago. Upon opening the first…read morevape, I immediately noticed a fault: it emitted a strange whistling sound, the light around the exterior turned red, and the battery level dropped from 100% to 75% within just 10 minutes of minimal use. After returning to the store the next day when you opened, I was able to exchange the defective unit for a new one, which worked fine. However, upon opening the second vape, I encountered the same issue as with the first one. It appears that this may be a defect from a bad batch, though I am not entirely certain. When I returned to the store for assistance, I was informed that your policy requires customers to open both products at the time of purchase to confirm they are functional. I find this policy to be unreasonable, as it would be highly inconvenient for customers to open and test both units prior to purchase, particularly when purchasing multiple items. Due to the repeated issue with products, and a completely unreasonable store policy, I will no longer be shopping at your establishment. I only ever came to this store and I'd rather find somewhere that has a better policy/better customer service. Just awful.

I got sold a FAKE counterfeit MYLE pod…read more I went to my car, opened up my pack, oil everywhere. The pod hardly fit into my battery, you couldn't even take a hit without sucking hard. And then the oil tasted disgusting, like how it does when you reach the end of the pod when there isn't any more oil. So I took a look at the pod and noticed that the magnets were way over sized. Also, the pods did not come with the cotton cloth, as they usually do. The rubber seal that was on it was extremely small and I could hardly see it. The real MYLE pod comes with the rubber seal that fits two holes as soon as you open the packaging. I'll post pictures. Please guys, BE CAREFUL! If any one is smoking these from this smoke shop, please stop, as you can get a very bad lung disease since we don't know what's in them. I checked MYLEs website for their verified sellers, and merrit smoke shop is NOT one of them. Please check my pictures that I will add. And when I told the guy working behind the counter that there is something wrong with the pods and there is oil everywhere, he got defensive. Especially when I told him these are not real. I also asked him why he was not listed as a retail seller and he told me he buys them from a "tobacco distributer." Even if so, he needs to be verified. He then told me that perhaps it was old, because the juul mango pods that he has are over three years old. Odd.... and gross. I said I spent 21$ for it to go in the garbage and could not get my money back :( You don't treat paying customers like this if you want them to come back. If they become a verified buyer, I have no problem giving them another try and changing this review. But this is unacceptable. The only reason that I came here was because the place that I usually go to was closed at the time.

Decided to give this location another try on my way home from work. Seen that weird worker again…read moregiving out samples, I totally avoided him and went to a nice lady who did a great job at giving me a sample and getting me to purchase a good quality Brugal with a free bag to match. At the register next door a group of loud young adults were arguing that a guy giving samples already got them drunk and that it's ridiculous that the cashier is now asking for ID when the man didn't. Veronica was my cashier, she was awesomely pleasant. I still like Milford better (more craft beer singles selection), but wouldn't mind coming here again when it's convenient.

I've been a customer of Total Wine for quite some time. On most occasions the selections of both…read morewines and spirits has been quite good. Of issue with shopping there is like going into a car dealership you are approached immediately and not just by one associate but it seems like they smell you and come out from everywhere like a swat team. Well this time the selections were very limited. The shelves might have been full but not of different items just multiples of the same. Surprisingly this trip barely any associates approached. As usual the store was bright and clear but some of the isles were crowded with displays. Of late I have found other stores that have comparable prices and equal or better selections