Customer Service is the key to a good business. The staff is great, I will continue to give them my…read morebusiness because they are helpful. If they dont have what I was looking for they had suggestions.

I understand some of the older reviews mentioning a bit of a rude experience & a few years ago this…read morewas an accurate description. However, it didn't take away from the variety the store has and their prices. Currently this store has the kindest and most helpful staff you will meet anywhere. They will answer any of your questions and give recommendations that are always spot on. If you go in often enough, they will remember your usuals and even get up to start collecting them before you reach the counter. If you're looking for a product, not in stock or that they don't carry, they will find it, and order it for you. I also believe their prices to be some of the best in the area. I cannot recommend this place more highly.

This might be the best smoke shop in Norwalk, and I don't even smoke - tons of different drinks and…read moresnack varieties, tons of cool smoking accessories, extremely good vibe, and lovely people who work there. Highly recommend even if you're just stopping by for snacks

If you ain't smokin from Smokey then you ain't smoking right , better. Than. Mohegan.read more

The only reason I gave this place two stars is because everyone there is SUPER friendly. Very nice…read morestaff and very helpful. It's the product that sucks. The machine they roll your cigarettes with packs them WAY too tight so you nearly pop an eyeball taking a pull on it. So we decided to buy a machine from Beans & Leaves in Fairfield and we bought 2 small bags of two different kinds of tobacco to try from there. But Beans & Leaves has a poor selection of tubes (particularly menthol) so I went back to Tracey's to get papers and since I was already there I bought a big bag of McClintock menthol tobacco. This tobacco is trash. $37 down the drain (which, by the way, is more than Beans & Leaves charges for the same size bag). It's SO dry I'm shocked it didn't spontaneously combust in the bag. It won't roll at all. It literally feels like saw dust to the touch. The bag I bought from Beans & Leaves felt moist to the touch and rolled perfectly. So yeah... I'll buy tubes from Tracey's but not a thing else. It's a shame too because the staff there is really awesome... they just need to step up their game.

Shop is a complete disaster. Run-down smoke shop trying to rent out broken UHaul trucks. Had a…read moremiserable experience trying to rent a truck from here, the battery was dead and it didn't have a mirror, yet they were trying to rent it out and would not offer any compensation for having driven all the way from NY to rent the truck. Store is filled with people smoking cigarettes. Please avoid this place if you can.

Going into this store was such a pleasure! I almost never review things but the nice man behind the…read moredesk was so helpful! And so funny! He keeps a great shop, highly recommend. Wine and cigars.

Scam. Refused to honor prices listed online that you can buy. Manager says glitch in the system,…read morecalled drizzly they said no glitch. Just their uploaded prices. Please stay away. Horrible service.

Their new Humidor room is awesome! The selection is still extensive and even with the new…read morerenovations the prices remained low. He remembered my face even after the yr+ hiatus I took, which just shows the real care he puts into his store, and value placed on its customers. Whether you're a regular or a first timer, there's no better place for your smoking needs. Get this man a key to the city!

Everybody knows Raj, the nicest and most friendly store owner I've ever met! They've also got a…read moregreat selection and the customer service is unmatched. Go check these guys out, and introduce yourself to the staff! They'll remember you next time. Two thumbs up

had great Connecticut souvenirs (even tho I came for Norwalk). employees were very helpful !!read more

Dishonest establishment that overcharges and takes advantage of elderly individuals; do not…read morepatronize. My mother was on the hunt for toilet tissue and walked into the store. She grabbed three packs for $2.99 each and walked to the register. The owner first quoted her a little over $12, she thought it was weird but didn't say anything and was going to view her receipt to see why the price difference from what she figured in her mind. Upon paying, their credit card machine malfunctioned so he took my mother's credit card to another register to the front of the store and charged her over $14 (she called her bank), wouldn't give her her receipt and made her feel very uncomfortable while she tried to ask her receipt. We used to frequent this store, but not anymore.

This place is great. Nice selection of premium cigars with a walk in humidor. Fair prices and…read morefriendly service. Most of the negative reviews are for vape stuff which always comes with duds from the factory since they're made cheaply in China so not the stores fault. I like to support local shops like this.

I purchased two Geek Bar vapes from your store approximately one month ago. Upon opening the first…read morevape, I immediately noticed a fault: it emitted a strange whistling sound, the light around the exterior turned red, and the battery level dropped from 100% to 75% within just 10 minutes of minimal use. After returning to the store the next day when you opened, I was able to exchange the defective unit for a new one, which worked fine. However, upon opening the second vape, I encountered the same issue as with the first one. It appears that this may be a defect from a bad batch, though I am not entirely certain. When I returned to the store for assistance, I was informed that your policy requires customers to open both products at the time of purchase to confirm they are functional. I find this policy to be unreasonable, as it would be highly inconvenient for customers to open and test both units prior to purchase, particularly when purchasing multiple items. Due to the repeated issue with products, and a completely unreasonable store policy, I will no longer be shopping at your establishment. I only ever came to this store and I'd rather find somewhere that has a better policy/better customer service. Just awful.

Decided to give this location another try on my way home from work. Seen that weird worker again…read moregiving out samples, I totally avoided him and went to a nice lady who did a great job at giving me a sample and getting me to purchase a good quality Brugal with a free bag to match. At the register next door a group of loud young adults were arguing that a guy giving samples already got them drunk and that it's ridiculous that the cashier is now asking for ID when the man didn't. Veronica was my cashier, she was awesomely pleasant. I still like Milford better (more craft beer singles selection), but wouldn't mind coming here again when it's convenient.

I've been a customer of Total Wine for quite some time. On most occasions the selections of both…read morewines and spirits has been quite good. Of issue with shopping there is like going into a car dealership you are approached immediately and not just by one associate but it seems like they smell you and come out from everywhere like a swat team. Well this time the selections were very limited. The shelves might have been full but not of different items just multiples of the same. Surprisingly this trip barely any associates approached. As usual the store was bright and clear but some of the isles were crowded with displays. Of late I have found other stores that have comparable prices and equal or better selections