That was super helpful. The walk-in humidor was sufficiently stocked with cigars from all price…read moreranges back room lounge area had enough bounce chairs for a party to watch a football game or sporting event. The front area was bright. The whole place was airy without the for boating cigar smell.

Best selection of quality premium cigars great lounge to relax and enjoy Ray is a great guy with a…read moregood knowledge about his products

I've never seen a smoke shop as nice as this one. Amazing selection, and has everything you'll ever…read moreneed.

SMOKE 11 is 100% the absolute best vape / smoke shop there is in the area OR I'm confident enough…read moreto say from their location to the state line. They have the best quality products, competitive pricing to any other shop you will go to. They also have an incredibly knowledgeable staff (Hamza) is by far the most patient and respective employee I have ever dealt with at any shop or store. His knowledge goes beyond the shop. They always have the answers to your questions and you never feel rushed, like or pushed like other shops. I've been a frequent 1-3× a week customer for years & years now. I knew it was the ONLY shop for me from the first time I entered. So again thank you to the store and the shop owner for doing such a great job and best there is to offer. I highly recommend them for any of your Vape smoke shop needs.

been going to midnight smoke shop since they were on chestnut st n I love their costumer service ,…read morethey b funny asf n the za is mad good

your customer service are amazing they make you feel right at home. The varieties of vapes you guys…read moreshould check it out.

Called to see if they had a product in stock. Unfortunately they did not have it. They were so…read moreproactive they called back to tell me they will order and have by Wednesday. They went above and beyond for me and i will definitely be giving them more business. Thank you for helping! A+

This might seem like an inconspicuous hole in the wall but I can assure you it's a professionally…read moreran, fully stocked with more than I've seen at most shops and is operated by very knowledgeable, well mannered people. I've spent hundreds here and it is well worth it! Thanx Guys for all the deals!

Great service great selection and always have what I need in stock mighty mint novo 3read more

I came in minutes before they closed and the staff was super accommodating as well as…read moreknowledgeable. Great selection and prices too.

Owners was extremely knowledgeable super easy to talk to had a great customer service really nice…read moresmoke room def nice place to hang out

Excellent customer service - fair prices - a wide variety of cigars - convenient locationread more

Love this store very courteous people lots of great deals anything you need its there ..and oh by…read morethe way there's a dispensary in the same building win win in my book

Be careful with Mike. I'm new to vaping and he sold me a VooPoo Drag for $140, telling me it has…read moreall these features and settings. Then while showing me to use it he said not to use any of the extra settings because I dont need them. Well then why did you sell it to me? When I came back and questioned him about taking advantage of me, he refused to admit any wrongdoing and blamed me for trusting him. Then he called the cops on me when I asked for his managers number. I went to another vape shop and got a great piece for $50 and it was better than the $140 one Mike sold me. Be cautious with this guy. He's worse than a used car salesman.

Amazing smoke shop with a great vibe! The staff was super friendly, knowledgeable, and actually…read moretook the time to help me find exactly what I needed instead of rushing me. They have a wide selection of products, everything from glass and vapes to wraps and accessories, all at fair prices. The shop is clean, well-organized, and welcoming. You can tell they care about their customers and the quality of what they sell. I'll definitely be coming back and recommending this place to friends.

Great place to make a quick stop for anything from cigarettes, vapes if every kind and price…read more Hookahs and even a little coffee counter where you can make your own coffee. It's very convenient.

Used my credit card here, and was charged a 4% "non-cash" charge. Only took a quick google search…read moreto realize that's illegal in CT.... Never again

The first time I went to Cloud9 in Cromwell, the salesman seemed friendly and the store was clean…read morewith a large variety of items. However, I was unfamiliar w/ the prices of bulk tobacco because it was my first time purchasing the product. I was charged $27 for a 6oz bag of Gambler brand, almost $30 higher than another store charged for same. Pressed for time and need, I went a second time. They wanted $40 for 8oz same brand cig tobacco. The salesman, possibly the owner, admitted he charged $10 more for profit. In addition to tax & a 4% non cash fee for using a debit credit card. The latter charge is illegal in the state of CT (ct.gov). I didn't realize I was charged this extra non cash fee til home. Disappointed. Cloud9 is in a great location but be prepared to pay extra for this convenience. Knowing my poor planning, I'll probably still shop there, unless they get mad at me for posting an honest review.

Called this store had a question asked for the Mgr. and whoever answered hung up on meread more

cobra has everything you need in a smoke shop reasonable prices nice glass for sure I highly…read morerecommend this smoke shop! Check em out