Called this store had a question asked for the Mgr. and whoever answered hung up on meread more

cobra has everything you need in a smoke shop reasonable prices nice glass for sure I highly…read morerecommend this smoke shop! Check em out

Came in for a new set up. Ended up getting a drag box with a crown 3 tank. Jeremy was very friendly…read moreand informative about all of the devices in store. He had great customer service and was very knowledgeable about everything I needed. I appreciate the time he took to go through all of my options, as I know it's a long process to go through. He let me know at checkout about all of the policies that went with the divides, tanks, etc. He also went through the app card with me and I signed up(of course). Would 10/10 recommend this store to anyone who wants a chill environment and very friendly and knowledgeable employees to fit their needs.

Typically, I would be deterred by the "artisan" aspect of the name, and I was.. until I needed…read moresomething. I would go in and buy coils for 15.99. They charge way too much for salt nics. You walk in, tell them what you need and while you're checking out... they turn the touchscreen keypad towards you allowing you to elect a 15,20 or 25% tip. That to me, is just gross. You didn't make me a latte, provide stimulating conversation or make my day better in any way, you pulled something off a shelf. I always left feeling ick. So now because they have tips, are the cashiers paid fair wages? Please advise.

Stacey was very helpful taught me about geek vape when my smok sh*t the bed. Created a very…read morecomfortable environment and super excited to come back for my next visit. 10/10 recommend stopping in with any of your vaping needs or questions.

Beware if you buy a vape. Their return policy is geared for NO RETURNS even defective vapes. They…read moresaid to call the manufacturer even though this store sold the defective unit. You also CANNOT try any juices at this store only smell the bottle. So left with a defective mod and a flavor I don't like was the outcome. Wasted money and time. Buyers beware!

Amazing shop great staff amazing prices clean #1 smoke shop in CT!!!!!! Amazing selection toread more

I came in minutes before they closed and the staff was super accommodating as well as…read moreknowledgeable. Great selection and prices too.

I definitely had a wow moment when walking through the door. I'm not a smoker so I've probably only…read morebeen to about a dozen different places over the years, for gift giving purposes, but I have never been in a smoke shop this large. Aaaaand, the gentleman behind the counter told me they haven't even unpacked everything they carry yet - we can expect more display cases in the future. Not only is the selection huge and about to get bigger, but I was also told that none of the glassware comes from China, they are trying to keep everything high quality. I don't know to much about how to gauge that sort of thing, but I can tell you some of the pipes in their were so cool looking I kind of wanted to get one just for decoration lol. If you smoke or vape, or need to buy a gift for someone in that category, definitely check this place out!

Called to see if they had a product in stock. Unfortunately they did not have it. They were so…read moreproactive they called back to tell me they will order and have by Wednesday. They went above and beyond for me and i will definitely be giving them more business. Thank you for helping! A+

This might seem like an inconspicuous hole in the wall but I can assure you it's a professionally…read moreran, fully stocked with more than I've seen at most shops and is operated by very knowledgeable, well mannered people. I've spent hundreds here and it is well worth it! Thanx Guys for all the deals!

Love this store very courteous people lots of great deals anything you need its there ..and oh by…read morethe way there's a dispensary in the same building win win in my book

Be careful with Mike. I'm new to vaping and he sold me a VooPoo Drag for $140, telling me it has…read moreall these features and settings. Then while showing me to use it he said not to use any of the extra settings because I dont need them. Well then why did you sell it to me? When I came back and questioned him about taking advantage of me, he refused to admit any wrongdoing and blamed me for trusting him. Then he called the cops on me when I asked for his managers number. I went to another vape shop and got a great piece for $50 and it was better than the $140 one Mike sold me. Be cautious with this guy. He's worse than a used car salesman.

Love this Store !!! of staff is very knowledgeable they have a large variety of Vape Juices and…read moreother products I've bought over $400 of different Vaping products from here Definitely the place you want to come if you're new to vaping or if you're looking for new flavors to try

Bought a new vape pen from this shop. "Caliburn" Got home,…read moreloaded the cartridge and realized it didn't have a charger. Went back to the store. Not only did the attendant not know it didn't have a charger but they didn't sell the charger either. Recommended I go to a phone store to buy a charger. Told her she's gonna lose a good customer over this and she replied "Sorry ". So now I have a new vape pen that's gonna die and that's it. $60 down the drain. They should at least know their product.

Used my credit card here, and was charged a 4% "non-cash" charge. Only took a quick google search…read moreto realize that's illegal in CT.... Never again

The first time I went to Cloud9 in Cromwell, the salesman seemed friendly and the store was clean…read morewith a large variety of items. However, I was unfamiliar w/ the prices of bulk tobacco because it was my first time purchasing the product. I was charged $27 for a 6oz bag of Gambler brand, almost $30 higher than another store charged for same. Pressed for time and need, I went a second time. They wanted $40 for 8oz same brand cig tobacco. The salesman, possibly the owner, admitted he charged $10 more for profit. In addition to tax & a 4% non cash fee for using a debit credit card. The latter charge is illegal in the state of CT (ct.gov). I didn't realize I was charged this extra non cash fee til home. Disappointed. Cloud9 is in a great location but be prepared to pay extra for this convenience. Knowing my poor planning, I'll probably still shop there, unless they get mad at me for posting an honest review.