In a word:outstanding. I visited Clouds all the way from Abbotsford after a random web search…read moreshowed they have an RDA I had been looking for. It's a well laid out shop with a solid selection but the guy who embodies top-notch customer service is the co-owner Bob. He took the time to chat about the product selection, industry, and available flavors. He honestly seems to care about his customers and is clearly passionate about the industry. Clouds also has an excellent sample bar and a variety of nic strengths, including 0 nic which too few shops stock a decent selection of. This shop is well worth the drive, wherever you happen to be traveling from in the Lower Mainland.

My favourite vape shop in Vancouver/Burnaby!…read more The staff is always friendly and helpful, the service really is exceptional. Clouds has an awesome juice bar where you can test out the flavours before you purchase them. They have a wide variety of products that a lot of other vape shops don't have, so Clouds is always my go to.

One of the best vape shops in Richmond , best customer service staff is all friendly and outgoing…read more When there is an issue with you're vape or pod system they will try their best to fix it to ensure you that you walk out happy. I have been a loyal customer and bought all my pod systems from Lucky 8 Vapes! Staff there usually Bryan, Matthew , Louie and nick and as well as the rest of the staff are great, to ensure you the best customer service that is needed! For example they did not sell a certain type of juice and that they did not carry it and so they ordered it for me from somewhere else and delivered it to the store! Esp don't miss out on their great deal on holidays.

Poor service, can't believe I spent 100 bucks plus still haven't received the products after 2 days…read moreafter expected delivery

I vape a little, for the sweet taste…read more I have been to two vape shops. One, where I bought the pen and some juice and another, where I just bought juice. I find the staff at many shops to be young men who seem very disinterested in their work and certainly not interested in helping a middle aged woman. They aren't particularly knowledgeable (from what I can tell) and seem most interested in my leaving the shop so they can go back to playing on their phone or whatever non customer service task they are dourly attending to. I had the opposite of this experience at Thunderbird. I was immediately greeted when I entered. I appreciated being assisted by a woman. She answered questions and allowed me to take time to sample the scents of many juices so I could find a good, non nicotine flavour. She knew her products and shared that their products are only obtained from reputable suppliers that test their product. I left with 60ml of juice that I can't wait to try. This will be my "go to" place for further juice and vaporizer purchases!

Bought a new product smok novo, faulty within the day I bought it. They were very quick to respond…read moreand gave the replacement I asked for. After 3 days the replacement had the same issue, sent an email about this advising at this stage that I had got rid of the packaging as I thought this one wasn't faulty because it worked for a few days. No reply since. I had spent over 80 dollars on the product, juices and new pods to be ignored. Won't shop here again.

Dishonest. They "ran out of stock" of reasonably priced torches and tried to send me to a local…read moreconvenience store instead. There was another very good cigar shop just down the street that is much more reasonably priced with a great selection. Being dishonest does not promote good customer service.

Awesome cigars, very nice people that work there. Decent prices. I hope to visit again.read more

Great convenient location in New West. I appreciate actual vape shops not convenience stores with…read moreVapor products. This is a great example of how products should be sold. Knowledgeable staff that are passionate about vaping and helping people make informed decisions. Great for the seasoned vaper or the person thinking about quitting smoking.

The staff member that assisted me was knowledgeable and was very helpful with my vape selections.read more

I just recently tried my first Cuban cigar in the Dominican Republic. I don't know too much about…read morecigars but that didn't matter when coming here. Paul introduced me to some cuban cigars and made me feel like I came to the right place. He's really genuine and knows what he's talking about. I am from California and now that we can bring Cubans back to the states, I think every American traveling abroad should pick some up. If you do, get them from this place !!!! Trust me. If you don't know what your looking for in particular it doesn't matter, they'll help you out and you'll be glad you went. Cant wait to come back!!!

In all my years of reviewing and traveling the globe this is the first time I have felt…read morediscriminated against. Date of Incident: Friday, Aug 1, 2025 around 12 pm. Here's what happened...... I walk in looking for a specific Cigar. The store clerk helping one male customer. So really it's just the three of us now in this tiny store. The clerk sees me and shoots me a dirty look. No problem. Maybe his dog is sick or something.... I don't know. I wait 5 min, 10 min, 15 min. No Hello. No I'll be right with you. Nothing. Not a single gesture of acknowledgement....of not only a customer but another human being that just happens to walk into your establishment. Bizarre. Going on 20 min now. I started to feel very uneasy and uncomfortable, as I was now being overtly ignored, and me being the Alpha-A type personality that I am....I wasn't just going leave and have someone ignore me like that. So.....I turned to the clerk who literally pretended I was a fly on the wall, and said...."If I could please get some service, I'm in a bit of a rush." He then with a pissed off reluctant look came my way. Even when he attended to me I felt this hostile energy from him I could not understand, and certainly was unfamiliar with, as I had never experienced anything like that. Ever. What was interesting was that the other customer felt bad for me, and apologized to me. It turned out I just had a question about a product and had to wait 20 min to ask it from a store clerk who pretended I was not there. Upon leaving the store there was only one thing that I was unsure of. Was it the fact that I was a Female or a person of colour that my business was not welcome?

The absolute best Vapor store in New Westminster!! Customized vape juice with lots and lots of…read moreflavours. Wonderful product knowledge from friendly staff!!! I've been going here since I first started vaping in 2016!!! This is a MUST TRY shop!!!

I came to this place because I like to check out all vape shops I can after all no two shops are…read morethe same. I was blown away by the selection and the reasonable prices. I got a custom bottle of sal nic which has my 3 favourite flavours together. The owners were so nice I will definitely come back and bring friends with me next time

All staff extremely friendly and knowledgeable!…read moreGreat selection Prices mostly the same as other places in the West End

Went on a 16 day THC break and when I went back to it I felt the effects in too big a way…read more Was wondering how CBD vapes could help in gradual way of my returning to full strength THC. I didn't have a clue about CBD so several of the staff educated me. They suggested a good THC to CBD ratio and they were spot on. They even remembered my name! Highly recommended to all with a great staff to boot!