Yesterday was my first visit to this store. The owner and his son where very helpful and…read moreknowledgeable. They explained the type of cigars, didn't try to up sell they were genuinely helpful. After 5pm they have a smoking lounge. You may enjoy a cigar purchased at the store in nice comfy chairs. If you know little to nothing about cigars, this is the place you'll want to start your cigar journey.

Dishonest. They "ran out of stock" of reasonably priced torches and tried to send me to a local…read moreconvenience store instead. There was another very good cigar shop just down the street that is much more reasonably priced with a great selection. Being dishonest does not promote good customer service.

Easily 6 stars truly! I have called these guys on multiple occasions with various inquiry and…read morequestions as to all kinds of Cuban cigars and liquor parings. Long story short, they are incredibly insightful, customer service is excellent! -As a tourist coming from Seattle area the excellent insights help a lot! Looking forward to travels and writing and posting updates to any interested in Cuban cigars now that the embargo is lifted I would highly recommend giving these guys a call with any questions! Example, called them they have the cigar: https://www.youtube.com/watch?v=-CPu83KAGGc

A wide selection of stogies from various countries, this place has cigars for everyone, from newbie…read moreto aficionado. With accessories, magazines premium cigars, makes for a one stop shop. The service was outstanding, answering every questions and selecting the perfect cigar, very helpful. Due to the shortage and demand, not all cigars carried here were in stock but I found some good sticks to enjoy

Best on the north shore, I have found for price and selection. The service is pleasant and helpful.read more

I purchased 4 corona cigars last week. All the cigars had worm holes and were packed with cuttings…read morenot whole leaves. They have a humidor but I think it's turned off because the cigars I brought home were dry. I doubt they care because it was clear while I was waiting to be served that their real business is selling lottery tickets.

I just recently tried my first Cuban cigar in the Dominican Republic. I don't know too much about…read morecigars but that didn't matter when coming here. Paul introduced me to some cuban cigars and made me feel like I came to the right place. He's really genuine and knows what he's talking about. I am from California and now that we can bring Cubans back to the states, I think every American traveling abroad should pick some up. If you do, get them from this place !!!! Trust me. If you don't know what your looking for in particular it doesn't matter, they'll help you out and you'll be glad you went. Cant wait to come back!!!

In all my years of reviewing and traveling the globe this is the first time I have felt…read morediscriminated against. Date of Incident: Friday, Aug 1, 2025 around 12 pm. Here's what happened...... I walk in looking for a specific Cigar. The store clerk helping one male customer. So really it's just the three of us now in this tiny store. The clerk sees me and shoots me a dirty look. No problem. Maybe his dog is sick or something.... I don't know. I wait 5 min, 10 min, 15 min. No Hello. No I'll be right with you. Nothing. Not a single gesture of acknowledgement....of not only a customer but another human being that just happens to walk into your establishment. Bizarre. Going on 20 min now. I started to feel very uneasy and uncomfortable, as I was now being overtly ignored, and me being the Alpha-A type personality that I am....I wasn't just going leave and have someone ignore me like that. So.....I turned to the clerk who literally pretended I was a fly on the wall, and said...."If I could please get some service, I'm in a bit of a rush." He then with a pissed off reluctant look came my way. Even when he attended to me I felt this hostile energy from him I could not understand, and certainly was unfamiliar with, as I had never experienced anything like that. Ever. What was interesting was that the other customer felt bad for me, and apologized to me. It turned out I just had a question about a product and had to wait 20 min to ask it from a store clerk who pretended I was not there. Upon leaving the store there was only one thing that I was unsure of. Was it the fact that I was a Female or a person of colour that my business was not welcome?

The guy with long hair who usually works here is honestly a really nice and helpful dude. He is…read moresuper helpful and will not make you feel stupid for not knowing about products/items etc. He will inform you, he teaches you if you're curious and he's genuinely really knowledgeable on what he's selling. He'll give you his honest opinion on what products he prefers, and everything he's recommended to me so far have been awesome. Love the products, prices and service here.

This place is the Jack of all trades, the place where you can find all your merchandise.. I've…read morepurchased several items from this store and never have I been disappointed.. Joel will give you the tour and know's his stuff.. Don't waste your time with those shops downtown, come here and get your money's worth.

Shop in the Downtown core located in Vancouver…read more This is literally the finest cigar shop in all of Down Town Vancouver perfectly close to the cruise ships at 881 Dunsmuir Street. Upon the first and every other visit after for this reviewer prices are cheaper then I've ever seen for the selection they carry. Gregory and Tatiana are the owners and they absolutely make you want to make this the only location that you will want to go. I would give these guys a million stars not just 5 they make you feel like family. I personally had the fear and doubts originally looking very high end that they would be pricey, but like I said upon entering and talking to Gregory and Tatiana for a few minutes all concerns were laid to rest. They have all price ranges for cigars and other fine products in store and on the website or you can call during business hours and Gregory or Tatiana will be happy to answer any questions you may have. I am telling you though just stop in anytime during business hours of operation and see for yourself that 2000 cigars will make you pleased with your purchases and the experience and vibe when you walk in is very calm serene with a warm friendly vibe like family I've been twice now and neither time left disappointed even when trying different products. so once again worth your time of day any time compared to other cigar shops. Thank you again Gregory and Tatiana, you both make me feel like im home every time I've been in, thank you both for going above and beyond for your stores customers and clients.

Great service. Great shop. Many cigars!! If you want a good…read morecigar. This is the place.

Love all the staff! Especially the guy with the glasses, I forgot to get his name. Their place…read moremakes me feel safe knowing that they're prioritizing health and safety having a person in at a time! This will be my go-to place all the time now. Since I've been so busy, I haven't gotten the time to hop in a vape store to collect the last of my relx pods since they've been discontinued on Sept 15. That day before, I had lost my battery part and had a some pods left and was worried I wouldn't get around to another one in the future. So lucky I visited this place. the staff is super genuine enough to lend me their own last battery knowing that I've some pods left over. The vibe is very positive here, cant wait to come back in the future

This is my go to shop!. Mikhail D is one of the most genuine and personable people out there. My…read moreboy friend and I have gone to other vape shops and they are soo snoooty and don't really give a crap unless you purchase a bunch of stuff or are a "regular". I have been here a few times and always felt welcomed. Mikhail always makes suggestions and remembers what I like or don't like. ( Love the Hawhaw and all milky flavours lol) This place is probably one of the best places to go for selection.(I love all the Asian flavours plus the dessert ones) Sit back relax, theres also tv there . Great idea for the "mystery box" where donations go to charity. Drop any amount in and pick a juice!

One of the best vape shops in Richmond , best customer service staff is all friendly and outgoing…read more When there is an issue with you're vape or pod system they will try their best to fix it to ensure you that you walk out happy. I have been a loyal customer and bought all my pod systems from Lucky 8 Vapes! Staff there usually Bryan, Matthew , Louie and nick and as well as the rest of the staff are great, to ensure you the best customer service that is needed! For example they did not sell a certain type of juice and that they did not carry it and so they ordered it for me from somewhere else and delivered it to the store! Esp don't miss out on their great deal on holidays.

Poor service, can't believe I spent 100 bucks plus still haven't received the products after 2 days…read moreafter expected delivery