In a word:outstanding. I visited Clouds all the way from Abbotsford after a random web search…read moreshowed they have an RDA I had been looking for. It's a well laid out shop with a solid selection but the guy who embodies top-notch customer service is the co-owner Bob. He took the time to chat about the product selection, industry, and available flavors. He honestly seems to care about his customers and is clearly passionate about the industry. Clouds also has an excellent sample bar and a variety of nic strengths, including 0 nic which too few shops stock a decent selection of. This shop is well worth the drive, wherever you happen to be traveling from in the Lower Mainland.

My favourite vape shop in Vancouver/Burnaby!…read more The staff is always friendly and helpful, the service really is exceptional. Clouds has an awesome juice bar where you can test out the flavours before you purchase them. They have a wide variety of products that a lot of other vape shops don't have, so Clouds is always my go to.

The absolute best Vapor store in New Westminster!! Customized vape juice with lots and lots of…read moreflavours. Wonderful product knowledge from friendly staff!!! I've been going here since I first started vaping in 2016!!! This is a MUST TRY shop!!!

I came to this place because I like to check out all vape shops I can after all no two shops are…read morethe same. I was blown away by the selection and the reasonable prices. I got a custom bottle of sal nic which has my 3 favourite flavours together. The owners were so nice I will definitely come back and bring friends with me next time

Incredibly polite and friendly service. Most stores carrying smoking accessories look at you like…read moreyou're stealing, whereas this shop's attendants give you great service and help. Especially the bald guy. You rock! Best customer experience :)

I've walked in here with a friend of mine as he was buying some pipes. I am not into this sort of…read moreactivity and the guy at the til could sense that, however, treated us both with respect and was extremely helpful in answering our questions so that he could make an informed decision. The store itself was organized and there were a lot of cute knick knacks around. To be honest I am not sure if the prices were good or not as it is not my thing, however, based on the customer service, we were both pleased with the purchase.

All staff extremely friendly and knowledgeable!…read moreGreat selection Prices mostly the same as other places in the West End

Went on a 16 day THC break and when I went back to it I felt the effects in too big a way…read more Was wondering how CBD vapes could help in gradual way of my returning to full strength THC. I didn't have a clue about CBD so several of the staff educated me. They suggested a good THC to CBD ratio and they were spot on. They even remembered my name! Highly recommended to all with a great staff to boot!

i got most of my coils and mods from this vape shop. I usually buy a pack of coils, whenever i have…read moreproblems with it, they don't hesitate to replace it. The dudes are very friendly, they would give time on explaining all the juices that you want to get. Shout out to anthony, kumal, sac and money! You guys are awesome!

Staff is always freindly and helpful - and they somehow seem to have stock when other nearby…read moreoutlets are always out!

I just recently tried my first Cuban cigar in the Dominican Republic. I don't know too much about…read morecigars but that didn't matter when coming here. Paul introduced me to some cuban cigars and made me feel like I came to the right place. He's really genuine and knows what he's talking about. I am from California and now that we can bring Cubans back to the states, I think every American traveling abroad should pick some up. If you do, get them from this place !!!! Trust me. If you don't know what your looking for in particular it doesn't matter, they'll help you out and you'll be glad you went. Cant wait to come back!!!

In all my years of reviewing and traveling the globe this is the first time I have felt…read morediscriminated against. Date of Incident: Friday, Aug 1, 2025 around 12 pm. Here's what happened...... I walk in looking for a specific Cigar. The store clerk helping one male customer. So really it's just the three of us now in this tiny store. The clerk sees me and shoots me a dirty look. No problem. Maybe his dog is sick or something.... I don't know. I wait 5 min, 10 min, 15 min. No Hello. No I'll be right with you. Nothing. Not a single gesture of acknowledgement....of not only a customer but another human being that just happens to walk into your establishment. Bizarre. Going on 20 min now. I started to feel very uneasy and uncomfortable, as I was now being overtly ignored, and me being the Alpha-A type personality that I am....I wasn't just going leave and have someone ignore me like that. So.....I turned to the clerk who literally pretended I was a fly on the wall, and said...."If I could please get some service, I'm in a bit of a rush." He then with a pissed off reluctant look came my way. Even when he attended to me I felt this hostile energy from him I could not understand, and certainly was unfamiliar with, as I had never experienced anything like that. Ever. What was interesting was that the other customer felt bad for me, and apologized to me. It turned out I just had a question about a product and had to wait 20 min to ask it from a store clerk who pretended I was not there. Upon leaving the store there was only one thing that I was unsure of. Was it the fact that I was a Female or a person of colour that my business was not welcome?

I purchased a Pax Plus vape pen from Puff recently. Upon opening it, I discovered that it was…read moredefective. In communicating with the Puff staff and manager about the problem, they insisted that they cannot refund me for the device themselves and assured me repeatedly that Pax would be immediately helpful, likely even sending me a new Pax Plus without me sending the defective one back. I have debilitating chronic pain [for 21 years] and am on federal disability benefits. I don't even usually type or text due to pain. The long and the short of this is that Puff won't refund me, Pax insists that I deal with Puff, and I am now left with a $230+ useless device and am out $230+. What kind of business refuses to refund a customer for a defective product? I give Puff ZERO stars.

Love this store they had some Crystal star carb caps and bangers I couldn't find anywhere. The best…read morepart was that I got a pretty big deal on top of it. I was so happy with my experience I purchased more day or so later. I live in the states and I got my package faster then other company. Blow way took only 2 to 3 days crazy. I can't say anything but good words. OK so the real best part ( everything about purchasing from is best part haha) is the customer service. I ask to see pics and a lot of other stuff, a lot lol. They had no problems at all doing it then he started giving me a call and he was incredibly nice and helpful. I want to buy more from them.

One of the best vape shops in Richmond , best customer service staff is all friendly and outgoing…read more When there is an issue with you're vape or pod system they will try their best to fix it to ensure you that you walk out happy. I have been a loyal customer and bought all my pod systems from Lucky 8 Vapes! Staff there usually Bryan, Matthew , Louie and nick and as well as the rest of the staff are great, to ensure you the best customer service that is needed! For example they did not sell a certain type of juice and that they did not carry it and so they ordered it for me from somewhere else and delivered it to the store! Esp don't miss out on their great deal on holidays.

Poor service, can't believe I spent 100 bucks plus still haven't received the products after 2 days…read moreafter expected delivery