1 Star Customer Service…read more I was rushed and not listened to by the owner, Jennifer Lambart, on initial visit in Edwardsburg. I made a 2nd appt for dilation that was skipped 1st time and to review the rx that I knew wasn't right for me, but she refused to see me again or discuss the rx. Then told me to go somewhere else for a 2nd opinion, which I couldn't afford, so I went to their location in Dowagiac. Day of appt. there was a lot of snow, and I showed up a few minutes late. The owner told the receptionist if I was late to refuse to see me. That's retaliation. I am disabled and have health challenges, because of this, I had requested an extended appt. when scheduling to cover any tardiness or being slow in the office (w/ my mobility limitations). There was nobody else was in the office or scheduled after me, so it wasn't about keeping to the schedule. The owner was just taking something out on me. That doctor, Katherine Marshall, actually listened to me and we got the correct rx, but the lady helping me pick glasses didn't give me enough info to make an informed decision. So ended up not get the lenses right. They wanted $300 more to get what I needed, which I couldn't afford at that time, but might have if the initial price had been given to me because the payment came from a donor. After reviewing the situation several times the lady refused to admit her mistake, blaming me (the customer) for not knowing the details of how lenses are made and that I'd need a higher quality (more expensive) material. I have severe health challenges which prevent me working and limit my ability to get normal tasks done. (Currently in the SSA Disability process.) Since I wasn't able to come up with the funds right away, they asked me to go somewhere else and return the glasses for a refund. Instead of making things right, which would be proper customer service, they keep just saying "go away". Terrible way to run a business. In that phone call I said I was trying to find help to pay the additional $300 and it was taking some time, the lady in the billing dept said she'd talk to the owners and get back to me, she never did, nor did she tell me I had to make that decision to return/refund within a week. But 3 months later, I hadn't been able to come up with the funds and finally decided to give up. So I called to talk about the return of the glasses for a refund. The glasses haven't been worn at all since they actually caused me more problems when I put them on. They have been sitting wrapped in a cloth in their case the whole time. The lady from billing refused. She lied and said I had a week to return them and now has been too long, but she didn't say that nor did she ever call me back after the 1 initial phone call. She didn't want to talk to me any longer about it so I think put me on hold or just mute for a few minutes refusing to answer me anymore until I finally ended the call. I had also called her a week before this and left a voicemail mentioned the return and asking her to call me back about it, and she also lied saying she never got a call from me. But now I see why she ignored it. I then called to speak directly to the owner, they didn't put her on the phone, so I left a message, and she has never returned my call. Over many months I dealt with several different people and there is an extreme lack of customer service, basic honesty, accountability, and more.

I love this place. The staff is friendly and helpful. The doctors are kind and knowledgeable…read more Highly recommend them!

Dr. Byers provides exceptional care and is very professional. He is patient and answers all my…read morequestions. I have moved out of the community, but make the 3 hour trip for my annual exam. All the team members are efficient and friendly. The atmosphere is very pleasant.

While I did not have an appointment, Dr. Floods team saved me on my vacation. I unbelievably forgot…read moremy contact lenses while visiting my parents from out of town. I visited two other locations before Dr Floods to see if they could help me out in a pitch. The first two said they could not assist, but Dr. Floods team saved the day in providing me lenses while I am on vacation. Thank you for your great service!

Seriously the best eye exam I've ever received. Dr. Kintner has great staff and is personable &…read moreknowledgeable - I'm lucky to have found his office!

Woke up with pain and the feeling that something was in my eye. Cee was able to see me that same…read moreday. Dr. Shearer was great he took the time to exam and explain what was going on in my eye. Luckily it was not an emergency situation. The office staff was great. A big Thank you to all.

My husband got a metal shaving embedded in his eye on a Friday evening after hours. Dr. Laura…read moreCavadini got him into the office immediately when it happened, removed the shaving comfortably, got him appropriate antibiotic therapy, and scheduled a follow-up in a timely matter. We are very happy with Dr. Cavadini's concern and thorough care; highly recommend her!

From the owner: Michiana Eye Center offers the best treatment for your eyes. We work with you from the first eye…read moreexam to keep you seeing the best you can. We offer a comforting, professional atmosphere for people of all ages and heal conditions. Whether you are needing laser eye surgery or just a new set of frames after an annual eye exam, we do it all. Michiana Eye Center also offers the state-of-the-art surgical center to prevent blindness. Our center will serve your eye health for a lifetime. Our offices are in Elkhart, Goshen, Mishawaka, Plymouth and South Bend. We have been providing eye care to your local communities since 1980. Please give us a call today!

Went in to eye appointment to get new glasses and contacts. The optometrist made sure I had the…read morecorrect eye glass prescription even altering my previous script and showing me that my eyes had improved. I got a trial contacts and then he adjusted that script to make it clearer also. So many glasses to pick from and they were super helpful in finding the right frame to fit my face. Really like how throughly they were in the whole process.

I've been with Dr. Stagner for almost 20 years & the staff is so knowledgeable, they are the best…read moreat always helping me & my 2 girls find frames that are cute, fit our personalities & are foremost, the right fit for us optically!

Great people and a very thorough exam…read more Eye doctors I've seen in Holland left me waiting in the exam room then raced in and raced out again. Dr. Annis took his time and made sure any questions I had were answered. I have no reason to go anywhere else.

Dr. Annis is truly a good optometrist. However, if you want frames and lenses, the "optician" isn't…read morethe best - if she really is one. She's no expert on how to assess what frames are best for you and the selection is limited. If they don't have the color you want, she shows you what they can order from her I-pad. They had a style that I thought I wanted. I was wrong on that. Also, the only color (of 3) available on the rack had really dark frames - they were navy. Later, I found out that all three of the colors available had really dark frames. I couldn't tell by looking at a partial view on her I-pad. Furthermore, she informed me that the plastic frames I liked would fit my large (broken from falling on it in childhood) or wide bridge. Well, they didn't. My bad, had I known. I found plastic frames at Walmart that actually DID fit my wide bridge. Either way, I was wrong about the plastic - I had metal for YEARS; put off getting new glasses far too long, and like a babe in the woods I didn't really know what would work. I have them and realized eye pads would be better. However, when I went back and found the exact frames that I wanted (again, not the color I wanted - I had to see the color I wanted on the little I-pad in a close-up partial view) I was quite pleased; I picked these out myself, ignoring her selections. The color they did have in stock was a metal frame and vivid enough for me to know that any color, shape, and size would be fine in that frame and also much more comfortable. I told her I was sure on those (since I picked them out myself, knowing this second time how much her "expertise" was lacking). Then, she told me, "fine, but you'll have to wait until this color frame arrives here before WE can put lenses into them." I told her that I was sure that they would work and to go ahead with the lenses. She refused and said, "Oh, no" I'd have to see the color first and then wait another week (two weeks total). After all, it was my fault that the color wasn't there (supposed to be some rose swirl color - no matter - all 3 colors had the same DARK frames) and that they were the wrong size for my wide nose. Of course, she reminded me that I was the one who wanted plastic frames. OK, sure, I thought I did and I was wrong. Who is he "expert" here? For the $$ I was laying down, I'd expect an expert. Finally, knowing how inexperienced she truly was, I just told them to give me a refund. I found out that the whole package was over $400. Wow, I'm glad I got the refund! She NEVER did quote any prices to me on any of the available frames. A month later, I still don't have new frames as I have to go out of town to find reasonably priced ones; my time is limited. The doctor is great - a thorough exam was done and i was happy with that, for sure. He also sent me a letter of apology. However, if he wants to sell glasses, he needs to pay up for a real optometrist who knows how to advise a client in the right manner. She was young, curt and pretty clueless and I'm being nice. Also, in order to choose from a variety of frames, They should have better pictures available for colors. The ones I chose ALL had frames that apparently, looked black, aside from the one that they had on display - the sides were right but I couldn't tell by looking at the I-Pad (guess I mentioned that before). Someday, I'll get to "Eyeglass World."

All the people at the office were friendly, personable, and easy to talk to. Great service from…read moreboth technician and Dr. Bell. Good rapport with me. Excellent visit. That is why I go here for my eye care.

Dr.Bell and her staff go all out to give you the best experience possible. Seems that they have…read morethe latest and greatest in technology so the exam is very comfortable and thorough.

Been going to Dr Kaufman's for a few years now and am always so pleased with the service! The…read morereceptionists and assistants are so personable and helpful along with the Dr. I was very surprised at the low prices for it being a private practice too.

From the owner: Whether you want glasses, contact lenses, orthokeratology, LASIK, treatment for red eyes, glaucoma,…read morecataract surgery, or be checked for an eye disease, Dr. Kaufman is the optometrist to help you navigate your options. Because we know how much your eye health and appearance can mean to the quality of your life, we are committed to meeting your complete eye care needs. We look forward to serving you!

They helped me in an emergency, I would absolutely recommend them to anyone. They were so friendly…read moreand helpful, and the office was very nice. Also great that they are open early on Saturdays.

Dr. Offerle gave me my eye exam and was polite, professional and thorough…read more The staff was friendly, I really liked both opticians who helped and I've already referred people. HIGHLY RECOMMENDED!