This dry cleaners is extremely close to us and my boyfriend needs his work clothes laundered and cleaned weekly, so we've been here a lot. I've used many many dry cleaners and this one wasn't anything special.
- routinely overstarched shirts, even when "no starch" is requested. The shirts, when worn, look like a paperbag- so stiff! We must be a glutton for punishment because even after this happened 6 or 7 times, we never tried to find a new dry cleaners- this location was just too convenient!
- when we stopped in yesterday to pick up his clothes for the week, we were told everything was ready except the tie. My boyfriend needed this tie for work today, so we asked when it would be ready. They told us they would get it ready when they could, which isn't really reasonable when we dropped the clothes off on Monday afternoon and this was now Friday evening! The girl working there(not our usual girl!) had an attitude and yelled at us that they were really busy for the Easter weekend and we needed to chill out. We got home to a voicemail from her that they send their clothes out to another cleaners on Sunrise to actually be cleaned and that they had discovered the tie was missing, that we needed to buy a new tie and they would reimburse us, but she did say twice "this is not my fault". She is the representative for the company and by saying it is not her fault, it seems like the cleaners isn't accepting responsibility. And as much as we appreciate that they will reimburse us, there really wasn't time to buy a tie before he had to go to work today.
+ Lulu, the girl who works at the cashier most days, is extremely pleasant! She was on vacation this week and Matt kept saying, "this would not have happened if Lulu were working this week!" read more