I was referred to this smoke shop by FREEZE PIPE!!! Check…read morethis out... it was 3 days before Xmas 2020 and I ordered a pipe online but it was NOT gonna arrived on Xmas eve so the company told me the nearest place I'd be able to have this special pipe by Xmas eve was "UP IN SMOKE, SMOKE SHOP" so xmas eve I take a ride to Hesperia arrive wayyyy before they open waiting patiently. Unfortunately I beat fedex too up in smoke smoke shop and the shipment of freeze pipes haven't arrived so I buy some Christmas stocking stuffers and for my trouble the guy throws in a drink & goodies for my troubles and driving all the way here. AWESOME Customer service!!!!!! Two hours after I leave FedEx rolls up with the shipment but I'm unable to come up there so the guy running the show & store that day says, "cash app me the money and I'll bring it down at the end of the night & meet you somewhere".... so YASSS I Cashapp payment and I kiddd u not I got my item @ midnight of Xmas eve!!! My dude went up and beyond and out of his way on Xmas eve. Ooooh and my daughter was in AWE and so very HAPPY with her unexpected gift she received on Xmas day. It was a GREAT Xmas!!!! OH YAY the best part about this is the price was right!!! I had talked to many smoke shops before I was referred to UP IN SMOKE, smoke shop and allllll the other smoke shops were telling that there was NO way I was gonna get this item for the price online at a smoke shop... HAHAHAHA well to all the price gouging smoke shops, I DID get my item @ the online price BOOM!!! BEST Customer service, hands down!!!

Just got helped out by the homie Carlos, helped me pick a HiSi Bong, couldn't be happier with my…read morepurchase, great shop and great staff!!

Great to buy Gummies for sleep and also perfect selection of vapes …read more Fair prices and kind customer service. Recommended:)

I've been coming here since high school and always had good experiences, so this last visit was…read morereally disappointing. I went in looking to buy a Puffco Proxy. I didn't know much about it, so I asked the employee if what I was looking at was the "Proxy Pro," and she told me yes. It cost a little more than what I'd seen online, but I bought it because I'd been coming here for years. When I got home and opened it, I realized it was just the casing, without the actual device inside. That would've been really helpful to know before buying it. If she'd explained what was included and what else I needed, I would've been happy to work toward buying the whole setup. When I went back, she told me she didn't know much about it and that it was a final sale. I wasn't trying to give her a hard time. I just wanted the actual device and had relied on her answer before spending my money. Honestly, it sucks to have this experience with a place I've supported for so long. I ended up finding another shop, and I don't see myself coming back.

Been coming here for a good year now and I've had no problems with this store or the owner. Really…read moregood guy that helps you with what you're looking for and always recommends the best. Prices here are fair, if you're there for a drink it's a smoke shop not a market, you can go next door to the liquor store or pay the price for a drink to support the store. I've had no issues with things I've grabbed from there (Glass bongs, blunts, papers, drinks, torches, glass accessories ) I do remember a certain glass piece Ive bought and noticed it was cracked. I returned it the next day and he helped me get a new one at no cost. Great store, just be kind and you'll have great service

The owner Jo is rude and his produ t is always stale. However we all know what he runs in the back…read moreof the store

Great shop, awesome service. Lots of selection of products. They always honor their prices.read more

So rude right off the bat. The guy working thursday October 8 at 7:30. I asked him for scratchers…read moreand i willingly give my id to him because he asks. He looks at my id looks at me and shakes his head. He tells me that you have to be 18 and I shake my head saying yeah I know because I'm 20. Obviously this guy doesn't know simple math because 2026-2006 like come on. He took a long minute to go on his phone and text someone or do the math on his calculator because the customer behind me was patiently waiting and watching this all play out. After he hands me the scratchers i hand him the cash without him telling me the total because i came in already knowing what i wanted and yet i got greeted with disrespect.

I needed some cigars for my groomsmen to be and they were great in advising me on cigars that were…read moregood and within my budget. Will be comkng again!

I was referred to this little shop by a friend after discussing cigars with him…read more This shop is nice and clean with a great selection of cigars, pipes, and loose tobacco. It also carries quite a few accessories related to pipes and cigars, but I'm not familiar with the prices enough to comment on whether they were decent. As far as cigars (my reason for being there), they had a decent sized walk in room and carried a good selection. I chose 2 cigars from Drew Estates which were both excellent smokes. As far as service goes, the person that helped me could have been friendlier (reason for 4 star rather than 5 star review). Being a small shop, I expected to be greeted (welcome in, hello, how are you, ANYTHING), but there was no greeting. Also, upon checking out, no "thank you, have a great day, come back soon, ANYTHING". I really didn't feel like a valued customer or that my business was valued there. Come to think of it, I should be giving this place 3 stars instead of 4 just on the service alone. If you are in need of cigars or loose pipe tobacco, this place likely has what you need. But, don't expect stellar service. Personally, I like to support business where my business is valued, if possible.

They changed owners in july of 2022, i do not know that this is the correct name still. Very…read moreaffordable and the new owner is very nice! Needs some TLC inside but pretty much what you would expect.

Best prices and the guy is willing to lower the price for repeat customers. They close at 9:30pm. I…read morehighly recommend this place as customer service is one of the store owners priorities. That said, I'm happy to have been able to stop by. It's not many times ill review a shop like this but I do enjoy giving credit where credit is due. If you want the discount with the items you're looking for this is the place to get it.

Thank you Nick! We appreciate you! The best smoke shop I've gone too! We will definitely be coming…read moreback because of nick

From the owner: If you are looking for the best smoke shop that offers top-quality products, look no further than…read moreHouse Of Tobacco in Upland, CA. Whatever smoking products you need, I have everything you are looking for. My tobacco shop has the highest quality items on the market for my customers and even offers amazing deals on most disposables I carry.

Always well stocked. More unique items here. Fair prices too. Been to all shops in this area and…read morethis one is by far the best.

Store is honestly nice inside but the owner is just weird. I like to call stores beforehand to know…read moreprices or if they have something in stock for the item I want. I asked the price of the item I needed and they were hellbent on not giving me a price just that they have it in store and aren't "allowed" to give prices which is just weird because this has been THE ONLY store that's never told me a price. Even my legal weed shop will tell me prices plus how much it would be after tax. Weird won't be shopping anymore if I can't get a simple answer to a damn question.

Ed's smoke shop has the best cigars and the most reasonably priced tobacco products you will find…read moreanywhere. His cigars are top shelf and the best I have smoked. Better than cigars international, thompson, holts, or cigar.com can provide. Harold Chilstrom

Just visited for the third time. Plain and simple... Crazy Ed is the MAN! Knowledgeable, friendly…read moreand honest. He's old school businessman that takes time to know his clientele. I have one place and one place only to buy my cigars and pipe tobacco.

I'm one of those Gentlemen's, who have visited handful of smoke shops in my time, and by far, this…read moreis the best smoke shop in the area. For over a decade, I've been a loyal customer at this shop, and I consistently recommend it to all my friends and family. Being a small, family-owned business, I trust that I'm always getting the best deals--from cigarettes and vapes to glassware and even lottery tickets. Whether it's the son, mother, or uncle assisting me, their customer service is always 5 star's. I've never encountered any issues with their tobacco products or devices. They offer the most competitive rates in town and are incredibly knowledgeable about everything they sell. I highly recommend this shop to anyone in the Rancho cucamonga area! Go in and see for yourself, go get yourself some!!!

They sold my boyfriend a vape that didn't work and the went to return in 30 SECONDS later & the guy…read moresaid " it wasn't the same one" don't BUY from here at all !!!! Then he told him he hasn't going to sell him anything else