Went in for the first time because I seen the lights in a friend who told me Brayden really came…read morethrough and helped us out of the way and most definitely was awesome he knows about his products in this store without a doubt

I wanted to all to ask a question but the phone number posted at this site doesn't work, they need…read moreto keep an active number for the customers, those that are potential and ones already earned.

Was wandering around in here a bit lost, a bit uncomfortable and feeling a bit out of my element. I…read morewas the only one in the store at the time as it was early in the afternoon in a weekday. I had some questions, bobbling with my phone trying to look things up when I heard a voice from the register that turned out to be "Faye." Within 10-seconds I was in a totally normal conversation talking to Faye about things I wouldn't normally be talking to most of the ppl I know well in my life. Lol. But that's what better than good customer service produces, special customer service! Incredibly helpful with exactly what I was looking for and even came up with an idea that would make what I was planning on buying even better! Their idea went perfectly with it and worked out great! I felt like I could've asked Faye anything and they would've known exactly where to find it, everything about it, and even had some friendly suggestions that actually made sense. This is seriously how every store I shop in should provide service to their customers. Not over-bearing but making sure you're aware that they're there and happy to help if you have any questions. Really happy with my shopping experience, thanks Faye!

The women who serviced me and my friend was super sweet and very welcoming of any questions we had,…read moreshe also provided great feedback that made you feel more confident in what you are purchasing!

They are very professional and all are willing to help. They have impressive stock of vapes while…read moreother shops have some to none. I really enjoy coming here.

First time buyer now customer for life starting today The shops are amazing! I was so impressed at…read morethe selection after finding a lot of duds in the area. The guys that work there are so friendly and knowledgeable in the products and service. I mean I am experienced with the products I buy but they answered all my questions and then some. Especially on how to maintain my items. Also, great prices that they strive to keep low. I left a super happy customer!

I know its part of the business and my own personal responsibility but they sell Nitrous oxide…read morethere and I hate that its legal and readily available, like that because it preys on people with addiction issues because no matter what you do if you start doing whippets its like Pringles "once you pop you just can't stop", a.k.a. you cant just have one and they'll never cut you off. Its unregulated and sometimes the cans are straight up empty. Plus the manager or whoever runs the joint, like guilts the other employees and discourages them from conversing either customers, even when the discussion is about the product. Plus, the same dude will charge you $35/a piece for an item, see your consistently buying it and offer it to you at $25/a piece then act like he ever offered anything when you show up next time expecting the discount and no, I did not hear him wrong or am notnconfused. Ill do these whippets but otherwise im a soberman (if you don't you don't count the occasional joint of marijuana) and we'll with in my own facilities. and from what i was told the place basically just resells a bunch of Amazon ordered stuff anyways. Overpriced. Typical headshop/convenient store ran by a penny pincher

More affordable than anywhere else for vapes and the people who work there are nice and very…read moreprofessional

Outstanding staff that goes above and beyond to meet the customers needs. Joslyn and Mike are two…read moreof the nicest people I've met during my time here and have already offered up plenty of helpful tips to make my new surroundings feel like home. Which grocery stores to use, a great barbershop, and simple tricks like how and when to navigate the town. I love the cozy atmosphere and the friendly greeting upon arrival. My first time there felt like I had been a lifelong customer. Edited to add: The variety of options for your vaping needs are unmatched by any convenience store I've stopped at so far and the prices seem to be more than fair for the area. Cheapest I've found any vape products and the staff was very helpful in explaining all the different products.

Mike is always on point and very responsible with his prices. Been going to him for years and will…read morecontinue to shop here.

Employee answering the phone was cold and impersonal…read more Says the business was sold, and Mike no longer works there, and also that vape products are illegal, now (not true, at all, no idea what she's talking about as of today, Sep 15 '25). I didn't go in person. Got very had vibes fromt the woman answering the phone. I believe her that the business changed hands. Old ownership I cannot imagine allowing their employee to answer the phone like this. Abrupt, fast, cold, impersonal, asking only what I need from them in that moment -- self-centered and jumping to conclusions. I'd stay away, if I were you.

Best shop in town! Excellent service and amazing owners ! I buy lucky strikes there in bulk for my…read moreboss - Sarah

Busy, well stocked shop with good prices on glass. Great service by gentleman on June 29thread more

Wonderful friendly service. Got exactly what I was looking for. I'll be back, thanks!read more

If you value integrity in a business I would not suggest going here…read more I bought a $20 Vape battery which did no work/hold a charge. I brought it back two days later. From the moment I walked in, the woman (Jamie) behind the counter was unfriendly and unwilling to help, simply stating that the store policy of "no refunds or exchanges" was posted all around the store. "But... you sold me a product that does not work. I can't have the same thing in exchange - but one that is functioning properly?" "No. We do not open the package of every product we sell and test it to make sure it works so I cannot offer you a replacement for this item." WTF? Before posting this review, I reached out to the email address on their website to give the management a chance to make things right. I received no response.

This smoke shop opened up in my neighborhood last year. They have hookahs, vaporizers & tobacco &…read morecannabis paraphernalia! The owner is really friendly, & they are open as late as they can be. It's located half a block away from the Malden T station. Diagonal from Pearl St Station. Check it out for yourself! Shop local!!

I purchased a Puffco Hot Knife from this shop earlier today and immediately realized it was…read moredefective -- it never powered on or worked at all. I came back within two hours of purchase with the product still unused, and the employee was hesitant to believe me. He called his boss, who claimed he had "never heard of issues with Puffco products." After a quick Google search, I found that this is actually a very common problem with the Hot Knife, and Puffco even acknowledges it under their warranty policy. The shop reluctantly exchanged it for a new one, and at the owner's request, the employee opened the replacement in front of me. It also didn't work straight out of the box. The boss then suggested we "charge it for a while," so I waited about 10 minutes in the store -- still nothing. I took it home and charged it for over an hour, and it's doing the exact same thing: blinking light, won't power on. I called back to let them know, and was told to "take it up with Puffco" myself. That's unacceptable. As a distributor of Puffco products, they should stand behind what they sell and ensure they're providing working merchandise -- not push the problem onto the customer. Now I'm out $55 and stuck with a defective product. Avoid this shop unless you want to gamble on faulty merchandise and zero accountability.

Great local smoke shop for all your needs. They always have my favorite King Palm wraps and cones…read morein stock, best on the market for quality and value. Thank you Arlington Smoke Shop and King Palm for your service to the smoker community