New store which is really cool. The shop has a pretty cool selection but appears to selection. n…read moreidentity issue as there is smoking goods on one side and porn on the other and a mixture of random items in the middle so just makes browsing interesting. Another item to know before you go in is that it is not a normal smoke shop that your use too. It has a welcoming staff and family ran which is nice and not out of the norm but does not appear to be ran by those that use the products. Also check your pipes and hookahs before you leave as it appears the items are not checked before hitting the floor for any leaks. Bought a hookah and dropped a buck fifty for a beauty but once I got it home I found out the stem was not long enough and there was a pen hole in the glass base which caused for a major leak. I am returning the item later today so I will update on the return policy as I could not fond one posted or on the recept. Final line is: great selection, well ran and managed, and fairly priced with a wide selection. Just don't expect your normal smoke shop employees.

The asian guy who owns it is a scammer. When you buy a box of pods he charges you for each…read moreindividual pod inside instead of the price tag clearly listed on the box for all 3. He also didn't check my ID so if you're a minor go for it he will love you. Payed $30 for 2 boxes of pods instead of $10 like usual. Don't go here!!

They just have great prices. The merchants are easy to get along with. And, sometimes they're…read morewilling to do a deal. A little bartering never hurt. Been going to them for years. They always seem to have what I'm looking for in stock.

I read the reviews and stat rating and was excited to find a great smoke shop. However, that was…read morenot the case. I have never vaped and had several questions. When I asked about disposable paper the employee pointed to the wall behind the cash wrap. Finally, after several attempts to get some answers, he tossed one on the counter. My mistake, I asked what was popular. Horrible first experience.

Service is always friendly and helpful, and it's easy to park near as well. I mainly purchase the…read morerechargeable vapes and they have a nice selection and recommendations.

This place still has the feel of the honey farms as the flooring and ceiling hasn't been modified…read moreat all. There shop feels like they moved in the glass display cases and set up everything without modifying the interior much. There is a diverse selection for a small shop. There are many different pipes and such available. The shop is organized and the staff seems friendly. There are some infused edibles and nice pieces. I would stop here if I needed to pick up something real quick.

Look. It's West Boylston. I know about half my reviews start like that, but it's a special little…read morepiece of terra here. I go here because the guy has good prices on 5 hour energy and a bottle of coke. I get the occasional cigar as well. They have a pretty solid selection of shredded tobacco, and some good solid cigar choices in the humidor. The rest of the smoke shop is just that. Smoke shop stuff. Nice glass pieces if you need it quickly, a few small hookas, and the requisite papers and other accessories. They have lottery, and the guys behind the counter always have a smile. Solid.

The gentleman behind the counter was very knowledgeable about all things smoke. Would highly…read morerecommend to any one looking for high quality and low prices. Best pricing I've ever seen on glassware and other custom pieces.

The owners of this route 9 Smoke Shop a very helpful and friendly . I have been going to them for 9…read moreyears started when they were at Park Ave smoke shop . When they moved earlier this year 2024 it was very difficult to find them on Highland Street because they have no signage so definitely great place to go great stuff but needs more lights more signage to catch the eye

From the owner: Welcome to Route 9 Smoke Shop, your premier destination for all smoking essentials in Worcester,…read moreMA. Nestled at 102 Highland St, our shop offers a curated selection of premium cigars, cigarettes, vaping products, and hookah supplies. We take pride in showcasing an impressive array of hand-crafted glass pieces, each reflecting the unique artistry of smoke culture. Our knowledgeable staff is dedicated to providing personalized service, ensuring you discover products that perfectly match your preferences. Whether you're a connoisseur or exploring the world of smoke for the first time, Route 9 Smoke Shop promises a diverse range, exceptional quality, and a commitment to customer satisfaction

I look forward to visiting this fabulous smoke shop twice a month to buy cigars. The humidor is…read morewell stocked and well maintained. They have quality cigars for every price point. You won't regret visiting and the owner is very friendly and engaging every time I visit.

My husband frequents this smoke shop and always comes home with cigars, lighters among other…read morethings. He is mostly there for cigars, and the guy that works there is really nice and very helpful. A $75.00 lighter he bought stopped working and he brought it back in and he immediately took care of the issue. He is knowledgeable about what he sells and very friendly and eager to help . And makes cigar suggestions and my husband likes that a lot. We recently purchased a humidor and a floor ashtray which was a little dusty and he insisted on cleaning it off even tho I said no worries there will be ashes in it as soon as we get home lol . really nice guy . thanks for the great service

Wide wines and liquors selection from $ to $$$. Help available to carry purchases to car.read more

This used to be my go to local liquor store for over 10 years. Recently it went through a…read moremanagement/ownership change. Service has gone from excellent and some times above & beyond to abysmal. They are removing interesting hard to find items with huge stacks of generic ales. They were previously well known for their craft beers and large variety of different stouts, porters and Scotch ales. Not to mention the wine & spirits selection was amazing. I am now much less interested in utilizing their services so much so that even though they are walking distance to my home, I Uber or bus to Shrewsbury or utilize delivery services to get the selection & variety I want.

Update: Green Monkey solved the issue and everything is good. Their kratom works very well compared…read moreto other brands. The staff are great people and are really nice. I would delete the old post but it says there is an error trying to delete it. Would highly recommend this place.

Bought 2 vapes for $48. One died in 2 days the other not only died on the 3rd day but it started…read moremaking this weird "hissing" noise. I inhaled a mouth full of extremely hot oil, burning my mouth and lips. I put the vape down of course and it started seeping the remainder of the hot oil onto my bed. I went back to the shop to tell the person behind the counter my experience and a full refund and was denied. A loss of almost $50 for 3 days of using the vapes and a burnt and blistered mouth and lips. I will never shop at this store EVER AGAIN!!

Good selection of glassware. Also legal highs like CBD gummies if you're curious about that kind of…read morething. Don't get anything electronic. No-return policies like the one here are a pain for this stuff since they're a bunch of faulty products on the market. Looking at other reviews, a lot of people could have been served better had they followed that advice. If you're making a big investment in a vape or something, it's worth heading into a more reputable city shop or just getting something online and waiting. Gotta say... if you're into Cigars the selection here is rather impressive. They keep a modest but well kept humidor with an impressive array of Coronas and Maduros of various sizes at a sliding price range. Anyone with a hearty stock of Olivia's is a friend of mine. Tried an Acid Blondie just earlier today and it was fresh as a Connecticut stogie as you'll ever get. Staff is fine. One lady usually holds down the fort ok.

Worst customer service I have ever had this is the second time I have stop in...the lady working…read morehas no knowledge of anything to do with glass or any item they sell she was trying to sell me the wrong size piece and wouldn't let me look at the others if you want quality service go any were but here

Went to help my friends aunt slow her cigarette addiction. Didn't know anything about vaping. The…read moreowner was amazingly knowledgeable. I mean he knew everything there is to know about the hobby. Better than any other place around here.

If I could give vaporize negative stars I would, I called vaporize and asked if they had a coil pod…read morefor my specific vape, which the guy said yes they did. When I went there I handed the guy my Vape to make sure he knew which coil I needed because I didn't want to spent 15$ on the wrong one. When I got home I filled the coil pod and put it on my Vape ( which yes it did fit ) but it didn't fire when I pressed the button. I looked it up online and found out it was not the correct coil pod for my vape. I drove back to the store and explained to the same guy that sold me the wrong coil that he made a mistake and sold me the wrong one and his reply was " well I thought that was the coil you needed. We don't sell that vape but since it looked like it would fit I figured it would work ". Then I said to him "well when I called then came in and handed you my vape for reference and asked you for a product that will work with my product I expected it to work and it doesn't " Then he replied " well that's the only coil that we sell that would fit with your vape and it was the last one " Then I said " it's irrelevant that that's the only coil you have that would fit in my vape because it's not the right coil and it's even more irrelevant that you sold me the last one because I don't need another wrong coil, I need the right coil that you apparently do not sell so here are your wrong coils and I need my money back" His response to that was " I'm sorry I'm not going to be able to give you your money back just because you made a mistake on what coil you needed " I tried to explain to the guy that the only mistake I made was trusting that he knew about the products he was selling as well as sell me the correct product I needed. He was extremely rude and arrogant about the fact he was not going to refund me the 15$ cash I had paid him and told me that if I didn't like it I should leave and to not come back. Oh and what makes it even worse is that when I got back in my car I realized that he had took the coil I was trying to return back from me during our debate about my refund and then denied taking it back when I went back for it. Even though it didn't work in my Vape I still had filled the pod full of my juice that I could've still used. It really was unbelievable, I felt like I was in either the twilight zone or a hidden camera show. This is especially for the people new to Vapeing, Don't say I didn't warn you if you go in there without knowing exactly what you need because these scam artists will get you the way they did me. I'm sure It wasn't the first time they took advantage of the lack of knowledge situation. He was way to comfortable with his lack of empathy to have it be his first time screwing over a customer. Hope this helps someone in the future.