Service is always friendly and helpful, and it's easy to park near as well. I mainly purchase the…read morerechargeable vapes and they have a nice selection and recommendations.

This place still has the feel of the honey farms as the flooring and ceiling hasn't been modified…read moreat all. There shop feels like they moved in the glass display cases and set up everything without modifying the interior much. There is a diverse selection for a small shop. There are many different pipes and such available. The shop is organized and the staff seems friendly. There are some infused edibles and nice pieces. I would stop here if I needed to pick up something real quick.

Went to help my friends aunt slow her cigarette addiction. Didn't know anything about vaping. The…read moreowner was amazingly knowledgeable. I mean he knew everything there is to know about the hobby. Better than any other place around here.

If I could give vaporize negative stars I would, I called vaporize and asked if they had a coil pod…read morefor my specific vape, which the guy said yes they did. When I went there I handed the guy my Vape to make sure he knew which coil I needed because I didn't want to spent 15$ on the wrong one. When I got home I filled the coil pod and put it on my Vape ( which yes it did fit ) but it didn't fire when I pressed the button. I looked it up online and found out it was not the correct coil pod for my vape. I drove back to the store and explained to the same guy that sold me the wrong coil that he made a mistake and sold me the wrong one and his reply was " well I thought that was the coil you needed. We don't sell that vape but since it looked like it would fit I figured it would work ". Then I said to him "well when I called then came in and handed you my vape for reference and asked you for a product that will work with my product I expected it to work and it doesn't " Then he replied " well that's the only coil that we sell that would fit with your vape and it was the last one " Then I said " it's irrelevant that that's the only coil you have that would fit in my vape because it's not the right coil and it's even more irrelevant that you sold me the last one because I don't need another wrong coil, I need the right coil that you apparently do not sell so here are your wrong coils and I need my money back" His response to that was " I'm sorry I'm not going to be able to give you your money back just because you made a mistake on what coil you needed " I tried to explain to the guy that the only mistake I made was trusting that he knew about the products he was selling as well as sell me the correct product I needed. He was extremely rude and arrogant about the fact he was not going to refund me the 15$ cash I had paid him and told me that if I didn't like it I should leave and to not come back. Oh and what makes it even worse is that when I got back in my car I realized that he had took the coil I was trying to return back from me during our debate about my refund and then denied taking it back when I went back for it. Even though it didn't work in my Vape I still had filled the pod full of my juice that I could've still used. It really was unbelievable, I felt like I was in either the twilight zone or a hidden camera show. This is especially for the people new to Vapeing, Don't say I didn't warn you if you go in there without knowing exactly what you need because these scam artists will get you the way they did me. I'm sure It wasn't the first time they took advantage of the lack of knowledge situation. He was way to comfortable with his lack of empathy to have it be his first time screwing over a customer. Hope this helps someone in the future.

The asian guy who owns it is a scammer. When you buy a box of pods he charges you for each…read moreindividual pod inside instead of the price tag clearly listed on the box for all 3. He also didn't check my ID so if you're a minor go for it he will love you. Payed $30 for 2 boxes of pods instead of $10 like usual. Don't go here!!

They tell me the cartridge I want is $30 and try to ring me up for $45. They fed me lies when I…read morequestioned the discrepancy

Kevin was extremely helpful and very informative, pleasant, not pushy at all. Helped me choose the…read moreright vape pen for me and I've been totally satisfied with it. Also saved me lots of money per month in comparison with what I had been using. I highly recommend this place.

Ran it at 6:58 ( closes at 7PM) The guy took the time to…read morechat and even showed me a few amazing glass pieces. Looks amazing inside and they even got a gamer girl working there.

The owners of this route 9 Smoke Shop a very helpful and friendly . I have been going to them for 9…read moreyears started when they were at Park Ave smoke shop . When they moved earlier this year 2024 it was very difficult to find them on Highland Street because they have no signage so definitely great place to go great stuff but needs more lights more signage to catch the eye

From the owner: Welcome to Route 9 Smoke Shop, your premier destination for all smoking essentials in Worcester,…read moreMA. Nestled at 102 Highland St, our shop offers a curated selection of premium cigars, cigarettes, vaping products, and hookah supplies. We take pride in showcasing an impressive array of hand-crafted glass pieces, each reflecting the unique artistry of smoke culture. Our knowledgeable staff is dedicated to providing personalized service, ensuring you discover products that perfectly match your preferences. Whether you're a connoisseur or exploring the world of smoke for the first time, Route 9 Smoke Shop promises a diverse range, exceptional quality, and a commitment to customer satisfaction

I bought an AL85 4 weeks ago. It no longer sees the battery. I went back to the store and the owner…read moresaid he cannot exchange it. It burnt my hand and doesn't work. I paid 30.00$ more than what I could buy it for online because I wanted it right away. This place is over priced and the owner obviously doesn't care about his customer base. The staff isn't bad as the person helping me tried to do what ever they could. Even called the owner. It is the ownership that is the issue. I am willing to pay a little more to support local business but not this place. STAY AWAY IF YOU DONT WANT TO GET SCREWED!!!

While the store and selection itself is cool, I go elsewhere and/or online now. Every time (3…read moretotal) I've been in there it's been nothing but frustrating. One star if you want to go and buy something because you have a life outside of this store. Five stars if your entire life is nothing but vaping and talking about vaping 24/7 - then you will love this place. This store is essentially a dude who likes to sit around vaping and wants a place to do it with his friends, but his mom won't let him do it in the basement, so he opened a store. It's basically a spot for you to go in and talk to the clerk about how cool vaping is, and obviously they're happy to do so on the clock. Which is great customer service, until you have people in line. Literally every time I've been in there, there was just one person in line and there was a 20, 25 minute wait each time. The clerk refuses to even look at you until it's your turn. So basically the clerk and the customer are talking about how banana-ish the banana juice is, and how great vaping is, and this funny story about his uncle's cousin - they aren't really selling anything - while customers with money (me) who knows what he wants (has it in his hand waiting) walks out when I don't even get eye contact after 1/2 hour. I've seen others walk out also, though apparently management doesn't know or doesn't get it. I've been around smoke shops before and understand the one on one chatting and personal service - but most will excuse themselves for a moment to go assist the person at the register waiting to actually buy - or continue the conversation as you check them out. So anyway - I guess that's great customer service if you actually make it to the register. I don't fault them for THAT. But if you want to run this way you need a clerk on staff to at least conduct basic transactions and let the other guy socialize and mingle. 3 Strikes and they're out. I now get what I need online (cheaper / better selection anyway) and rare instances I need something in pinch - there are plenty of smoke shops around the City.

BUYER BEWARE! Very simply, bought a $60 vape that NEVER worked. Came back 2-3 hours after purchase…read moreto attempt return/exchange and was refused with clerk referring to "no refunds/exchanges for used products"signs posted in the store, making me wonder how it was used if it never worked in the first place? Further, the clerk also indicated that even if the product was not used, their computer system is not capable of doing returns, contradicting his previous statement. They essentially took my $60 for a plastic piece of junk. If you want to give a business your money for a shoddy product that they do not stand behind, then this is your place. Otherwise, I'd go elsewhere. The clerk was polite, however, but did nearly nothing to keep our business except offer "a really good discount" for my next purchase, which we both knew would never happen. Fool me once....

This place sells defective vapes and when I went back assholes pretended like they didn't know what…read moreI was talking about. The only reason they got one star is because that's the only way I could warn the public. Save your money and avoid this place!

Good selection of glassware. Also legal highs like CBD gummies if you're curious about that kind of…read morething. Don't get anything electronic. No-return policies like the one here are a pain for this stuff since they're a bunch of faulty products on the market. Looking at other reviews, a lot of people could have been served better had they followed that advice. If you're making a big investment in a vape or something, it's worth heading into a more reputable city shop or just getting something online and waiting. Gotta say... if you're into Cigars the selection here is rather impressive. They keep a modest but well kept humidor with an impressive array of Coronas and Maduros of various sizes at a sliding price range. Anyone with a hearty stock of Olivia's is a friend of mine. Tried an Acid Blondie just earlier today and it was fresh as a Connecticut stogie as you'll ever get. Staff is fine. One lady usually holds down the fort ok.

Worst customer service I have ever had this is the second time I have stop in...the lady working…read morehas no knowledge of anything to do with glass or any item they sell she was trying to sell me the wrong size piece and wouldn't let me look at the others if you want quality service go any were but here

Update: Green Monkey solved the issue and everything is good. Their kratom works very well compared…read moreto other brands. The staff are great people and are really nice. I would delete the old post but it says there is an error trying to delete it. Would highly recommend this place.

Bought 2 vapes for $48. One died in 2 days the other not only died on the 3rd day but it started…read moremaking this weird "hissing" noise. I inhaled a mouth full of extremely hot oil, burning my mouth and lips. I put the vape down of course and it started seeping the remainder of the hot oil onto my bed. I went back to the shop to tell the person behind the counter my experience and a full refund and was denied. A loss of almost $50 for 3 days of using the vapes and a burnt and blistered mouth and lips. I will never shop at this store EVER AGAIN!!

just for starts everything in the store is extremely expensive, which is fine when if the quality…read moreof the glass is good - but it's apparently not. after paying almost 50$ for a decorative bong bowl piece (elephant tusks and trunk with various colors) the employee at the front failed to wrap my 50$ overpriced bowl in anything other than a paper bag, I got home go upstairs and go to use said piece and after inserting it into my bong and removing it a single time the stem snapped free from the decorative bowl, never smoked out or used a single time. the manager on duty then refused to accept any type of exchange and proceeds to tell me I'm lying and that I dropped it. ( glass is not shattered it has a clean smooth break from being poor quality and fitted tight to the bong) I would never, ever spend another dime in this overpriced glass shop, id rather smoke out of a soda can.

Wouldn't return defective product (24 hr time frame) and blamed it on the manufacturer. Reached out…read moreto the manufacturer, who said that was the stores policy. Ultimately lazy store owner who didn't want to process a refund and or deal with any inconvenience on their end. Do not recommend buying anything here based on this experience. Included are the screen grabs from the manufacturer of the product pointing finger to the stores personal return policy.