The owners of this route 9 Smoke Shop a very helpful and friendly . I have been going to them for 9…read moreyears started when they were at Park Ave smoke shop . When they moved earlier this year 2024 it was very difficult to find them on Highland Street because they have no signage so definitely great place to go great stuff but needs more lights more signage to catch the eye

From the owner: Welcome to Route 9 Smoke Shop, your premier destination for all smoking essentials in Worcester,…read moreMA. Nestled at 102 Highland St, our shop offers a curated selection of premium cigars, cigarettes, vaping products, and hookah supplies. We take pride in showcasing an impressive array of hand-crafted glass pieces, each reflecting the unique artistry of smoke culture. Our knowledgeable staff is dedicated to providing personalized service, ensuring you discover products that perfectly match your preferences. Whether you're a connoisseur or exploring the world of smoke for the first time, Route 9 Smoke Shop promises a diverse range, exceptional quality, and a commitment to customer satisfaction

The asian guy who owns it is a scammer. When you buy a box of pods he charges you for each…read moreindividual pod inside instead of the price tag clearly listed on the box for all 3. He also didn't check my ID so if you're a minor go for it he will love you. Payed $30 for 2 boxes of pods instead of $10 like usual. Don't go here!!

They tell me the cartridge I want is $30 and try to ring me up for $45. They fed me lies when I…read morequestioned the discrepancy

BUYER BEWARE! Very simply, bought a $60 vape that NEVER worked. Came back 2-3 hours after purchase…read moreto attempt return/exchange and was refused with clerk referring to "no refunds/exchanges for used products"signs posted in the store, making me wonder how it was used if it never worked in the first place? Further, the clerk also indicated that even if the product was not used, their computer system is not capable of doing returns, contradicting his previous statement. They essentially took my $60 for a plastic piece of junk. If you want to give a business your money for a shoddy product that they do not stand behind, then this is your place. Otherwise, I'd go elsewhere. The clerk was polite, however, but did nearly nothing to keep our business except offer "a really good discount" for my next purchase, which we both knew would never happen. Fool me once....

This place sells defective vapes and when I went back assholes pretended like they didn't know what…read moreI was talking about. The only reason they got one star is because that's the only way I could warn the public. Save your money and avoid this place!

They just have great prices. The merchants are easy to get along with. And, sometimes they're…read morewilling to do a deal. A little bartering never hurt. Been going to them for years. They always seem to have what I'm looking for in stock.

I read the reviews and stat rating and was excited to find a great smoke shop. However, that was…read morenot the case. I have never vaped and had several questions. When I asked about disposable paper the employee pointed to the wall behind the cash wrap. Finally, after several attempts to get some answers, he tossed one on the counter. My mistake, I asked what was popular. Horrible first experience.

Went to help my friends aunt slow her cigarette addiction. Didn't know anything about vaping. The…read moreowner was amazingly knowledgeable. I mean he knew everything there is to know about the hobby. Better than any other place around here.

If I could give vaporize negative stars I would, I called vaporize and asked if they had a coil pod…read morefor my specific vape, which the guy said yes they did. When I went there I handed the guy my Vape to make sure he knew which coil I needed because I didn't want to spent 15$ on the wrong one. When I got home I filled the coil pod and put it on my Vape ( which yes it did fit ) but it didn't fire when I pressed the button. I looked it up online and found out it was not the correct coil pod for my vape. I drove back to the store and explained to the same guy that sold me the wrong coil that he made a mistake and sold me the wrong one and his reply was " well I thought that was the coil you needed. We don't sell that vape but since it looked like it would fit I figured it would work ". Then I said to him "well when I called then came in and handed you my vape for reference and asked you for a product that will work with my product I expected it to work and it doesn't " Then he replied " well that's the only coil that we sell that would fit with your vape and it was the last one " Then I said " it's irrelevant that that's the only coil you have that would fit in my vape because it's not the right coil and it's even more irrelevant that you sold me the last one because I don't need another wrong coil, I need the right coil that you apparently do not sell so here are your wrong coils and I need my money back" His response to that was " I'm sorry I'm not going to be able to give you your money back just because you made a mistake on what coil you needed " I tried to explain to the guy that the only mistake I made was trusting that he knew about the products he was selling as well as sell me the correct product I needed. He was extremely rude and arrogant about the fact he was not going to refund me the 15$ cash I had paid him and told me that if I didn't like it I should leave and to not come back. Oh and what makes it even worse is that when I got back in my car I realized that he had took the coil I was trying to return back from me during our debate about my refund and then denied taking it back when I went back for it. Even though it didn't work in my Vape I still had filled the pod full of my juice that I could've still used. It really was unbelievable, I felt like I was in either the twilight zone or a hidden camera show. This is especially for the people new to Vapeing, Don't say I didn't warn you if you go in there without knowing exactly what you need because these scam artists will get you the way they did me. I'm sure It wasn't the first time they took advantage of the lack of knowledge situation. He was way to comfortable with his lack of empathy to have it be his first time screwing over a customer. Hope this helps someone in the future.

Update: Green Monkey solved the issue and everything is good. Their kratom works very well compared…read moreto other brands. The staff are great people and are really nice. I would delete the old post but it says there is an error trying to delete it. Would highly recommend this place.

Bought 2 vapes for $48. One died in 2 days the other not only died on the 3rd day but it started…read moremaking this weird "hissing" noise. I inhaled a mouth full of extremely hot oil, burning my mouth and lips. I put the vape down of course and it started seeping the remainder of the hot oil onto my bed. I went back to the shop to tell the person behind the counter my experience and a full refund and was denied. A loss of almost $50 for 3 days of using the vapes and a burnt and blistered mouth and lips. I will never shop at this store EVER AGAIN!!

Just buy your stuff online, this place is only good for vape juice. Bought a smok mag mod and the…read morecashier charged $120 for the whole kit and $80 for it because I was only buying the mod. I later researched what the original retail price was for just the mod and it was, at original price from Smok, $55. At the time I had asked if he could lower the price because I've seen cheaper ones from the actual manufacturer and he laughed and said that he was already taking off $15. Save your money and buy online. Employees are friendly to a degree, maybe 'cause they know you're being porked...

I've been here a few times, I'm not sure about the other reviewers but they definitely don't keep…read moreproduct stocked. Last time I went, they had no batteries, no coils for the most popular tank(there are 4 variations), and 5 of the juices I asked for, they had none of the nicotine varieties. Cool shop, but the selection left me ordering online every time I've been in the store.

I've been vaping for about 8 months and started off with some low quality equipment. 100w mod and…read moresub-ohm tank from Eleaf. The Eleaf coils left a metallic taste in my mouth. Recently relocated from Boston to Worcester, I was in the market for a new tank. This place is down the street so decided to check it out. First impressions; Customer service was excellent. Family owned business. Father and son team. Very knowledgeable. Takes the guess work out and eliminates online research time. The one thing I like about their inventory is they only carry high quality hardware which is endorsed by the owner. It's like going to a restaurant and the menu is four pages because Americans love their options. This place is like going to a restaurant that has a one page menu with a starter, main, and desert. Simply putting out what is only good. I am now a happy owner of a sweet setup. I got the SMOK Cloud Beast tfv8 tank with a Fuchai 213 mod. They even throw in one battery for free when you buy a mod. I will definitely be back on a regular basis to purchase my coils there. I really have no need to try any other vapor shop in Worcester as this shop was a hit from the beginning. The best part is supporting local business vs buying online. I'm all for that! Thanks House of Vapors for the superb customer service, advice, and recommendations. I am now vaping better than ever. Happy vaping!m

I bought a vape here just bc I was lucky enough to find the owner in the building. I needed some…read morepod refills for the vape I bought and there's a sign on the door saying call 1st curb side pickup only however no one ever answers the phone, I've left messages voicemails AND TEXTS and they are never returned. I tried to walk to the store to hopefully catch someone in it but both times the store was completely empty. This guy has ZERO customer service skills either that or he just doesn't give a crap about his business anymore. I had to do a lot of research to find the correct pods my machine takes then a lot of research finding a site that sold these particular pods until one day I got lucky and found one and ordered. Had I not found this site selling the pods I needed I would be $50 down the drain with a useless vape. The owner is very rude and I don't see him being in business for very much longer. If he's going out of business a reply saying so would've been polite and courteous but this guy has no manners ZERO!

Good selection of glassware. Also legal highs like CBD gummies if you're curious about that kind of…read morething. Don't get anything electronic. No-return policies like the one here are a pain for this stuff since they're a bunch of faulty products on the market. Looking at other reviews, a lot of people could have been served better had they followed that advice. If you're making a big investment in a vape or something, it's worth heading into a more reputable city shop or just getting something online and waiting. Gotta say... if you're into Cigars the selection here is rather impressive. They keep a modest but well kept humidor with an impressive array of Coronas and Maduros of various sizes at a sliding price range. Anyone with a hearty stock of Olivia's is a friend of mine. Tried an Acid Blondie just earlier today and it was fresh as a Connecticut stogie as you'll ever get. Staff is fine. One lady usually holds down the fort ok.

Worst customer service I have ever had this is the second time I have stop in...the lady working…read morehas no knowledge of anything to do with glass or any item they sell she was trying to sell me the wrong size piece and wouldn't let me look at the others if you want quality service go any were but here

Look. It's West Boylston. I know about half my reviews start like that, but it's a special little…read morepiece of terra here. I go here because the guy has good prices on 5 hour energy and a bottle of coke. I get the occasional cigar as well. They have a pretty solid selection of shredded tobacco, and some good solid cigar choices in the humidor. The rest of the smoke shop is just that. Smoke shop stuff. Nice glass pieces if you need it quickly, a few small hookas, and the requisite papers and other accessories. They have lottery, and the guys behind the counter always have a smile. Solid.

The gentleman behind the counter was very knowledgeable about all things smoke. Would highly…read morerecommend to any one looking for high quality and low prices. Best pricing I've ever seen on glassware and other custom pieces.