This morning I tried to return a defective vape. They refused to honor their own product and…read morewouldn't replace it at first. The device lasted only a week, despite being advertised as 45,000 puffs. He didn't care at all. Instead, he insulted me and acted like I was trying to scam him. I'm 76 years old, a cancer survivor, and a retired businessman -- I wasn't trying to fool anyone. His attitude was offensive. He eventually replaced the vape, but I will never do business there again. If a store can't stand behind the products they sell, then there's no reason for me to shop there. To make matters worse, he took video of me even though I'm disabled and posed no threat whatsoever. Yes, I let him have it verbally, and I told him I would go to the chamber of commerce and file a complaint. If their product is defective, don't expect these people to do the right thing. I've never dealt with a store that refuses to stand behind what they sell in my entire life. I'm absolutely serious. If I dealt with the owner, today, that's not how you treat a customer and to work on his attitude and customer service.

Owner was friendly and knowledgeable. Clean store. Had inventory. I will come back again.read more

The person being the counter greeted me with a genuine smile and a nice hello. The store didn't…read morehave what I needed, but she was very helpful and suggested alternatives. This is less a reflection of their selection and more an indication of how difficult it was to find what I had in mind. I felt the prices were reasonable and I was happy I went out of my way to come here.

Reliable service from the get go, right when I walked in, wide selection of glass pieces for all…read moreneeds!! Found the perfect pipe for my wife and even got a slim key vape for myself lol. James was very helpful and intuitive about every product and was able to answer all my questions. Definitely recommend and will be back again!!

I was in need of some kratom (which I usually buy online), and I couldn't say no to Grateful Head…read morewhen they popped up on google! I figured the store would be chill and the quality would be top-notch, and they delivered! It's a cute shop channeling the vibe of an old (read: expert) head's tent at a festival: warm, welcoming, and with lots of cool little trinkets, flowers, and potions. I found what I was looking for and the owner was VERY helpful. The type of helpful that makes you want to support a business like this forever because it's good for the community. You can tell they care about their customers and aren't just there to make money, a rare thing. The whole experience made my day, actually. They specialize more on the smoke (especially gorgeous display of glass pipes and bongs) side, but they have a decent selection of kratom (pills, powder, tincture, etc...) if you need. I'm very happy with the quality of my kratom. And will be back to check out the mary jane section sometime soon! They're in the back corner of the ATT plaza at the top of the hill next to Walmart on route 9. A hidden (but centrally-located) gem. Perfect for getting medicated for your next trip to Walmart (LOL)!

Cool staff, reasonable prices! Definitely place to check out if your in the area. I don't go…read moreanywhere else for supplies for my delivery service, these guys are my "go to place" to get pipes/bongs to smoke the flowers I grow! Owner Chris is super chill guy, isn't all in your face to pressure you to buy anything, and I appreciate that! IG @Akita_Boston_ElevatedDeliveries

I was traveling and needed a small glass piece to use while I was there. They had a really cool…read morelittle glass bong that was $10 and served the purpose perfectly! then I even wrapped it up and put it away and left it at my destination, for the next time I'm in town. I returned to look for a bowl for my glass hand blown pineapple bong. I've been looking in every shop I've gone to for about 6 months, since I dropped the original one. I've had the bong for several years so the glass blower and I are no longer near each other. I found the perfect bowl here to match my pineapple and to accommodate the arthritis in my fingers. I was there on 420. Staff was festive and the place was decorated. Krispy Kreme donuts were served. My family member bought some CBD in the same visit. I would absolutely visit here again!

This place is good if you smoke weed. The guys here have always been helpful and nice. They are…read morevery knowledgeable as well and patient. The location is nice too right off route nine. They also have a parking lot

Well rounded selection and people are very friendly. At one point arrived late and door was…read morelocked. They saw me from the parking lot and reopened.

This place has an awesome selection of tobacco products and the staff are always really friendly…read more It's always very clean and has what I am looking for.

UPDATE: I have to change my review from 1 star to 4. I went…read moreback in here because my boyfriend REALLY wanted something we only saw here. There was a different guy working and we told him about our experience and how we were VERY hesitant to come back. Turns out he was the owner and was very surprised and apologized for the way his employee acted. The owner was EXTREMELY nice and very helpful. I definitely give him an A++. They have a great selection and are reasonably price. I'll come here again, but if the other kid is ever working, I'll definitely turn around and walk right out.

I'd love to give this business 5+ stars, because almost every employee is friendly & helpful, the…read moreselection & prices are great, they have plenty of parking, etc...etc...etc...However; the last couple of times I've done business with them, I've been served at the counter by a middle aged, heavy set blonde woman who is "very rude," obviously hates her job, and turned an otherwise pleasant experience into one I'm not sure I want to repeat again.

Extremely professional and beautiful shop. I wanted to purchase something for a family member and…read morehave no clue what to look for. The owner was very helpful, patient, and wasn't the slightest bit patronizing for my lack of knowledge. I'd highly recommend this place for the veteran and newbie alike.

Great staff...very friendly - knowledgable.....always has the right inventory....an overall…read morefantastic experience...especially like the way the owner takes pride and interest in the products he sells....would definitely recommend this shop to anyone in the market.....I will go back !

There is one reason I will consistently purchase items at this shop. The manager, Kent…read more He is extremely knowledgeable and works very hard to please his customers. I know many people who consistently shop at just the Holliston location because of the service he provides. Once Kent was given the responsibility of bringing new products. The shop became a lot better with selection of e-juices. I hope the owner knows that he really struck gold when he hired him.

Love this place come here every week the guy with wavy hair always gets me right will continue to…read morecome here as long as I'm in the area

I often stopped by and buy things here because it's very convenient, I have children and didn't…read moreknow they were NOT allowed to accompany me into the store, the girl behind the counter was RUDE, and I told myself I wasn't going back! I def avoided the place for a while but went in randomly because I needed lighter fluid and did not have time to run to the other smoke shop. There was a younger gentleman named Andrew working and he was the NICEST, very informative, kind, conversative, and very polite! I didn't realize it was a few minutes after they closed, until I saw someone locking the door as I pulled up, it did not matter, he saw me and let me in. Now because of Andrew I have been back in 3 times!!! So happy you have hired someone VERY NICE!!!

This store sells a wide selection very cheaply made products…read more I only go here because it's half a mile away from my house and I keep trying. I bought a small butane lighter, it stopped working after four days. I have bought two different vape pens; one of them worked a few times and the other was literally a nonworking item straight out of the box. They are very careful to make sure that you understand that everything there is a final sale. And you all might say that it's my fault because I keep going back there. You are correct.

One of the best around here for vapes and growing.. they are good enough to help for most cases and…read morehave really good selection of juice. Good service.

Got lots of education from staff on the products and helpful to find something to alleviate…read morecigarette nicotine cravings