Service was performed. But their labor charges were stacked. No favors here, will not return.read more

Extremely helpful. I was in a rental on my way to our closing for our new home in Smithfield. I…read morehad a tire blow out. They understood my hurry and swapped tire out with a spare and did not even charge me. What a nice greeting to our new community.

Excellent service! The best mechanics around! Very fair pricing! Very friendly staff!read more

This is my go to place for anything car related. I cant even imagine taking my car elsewhere. They…read moreare trustworthy, honest, & never try to upsell or convince you to get more than what is appropriate done. I've been going here for years and never had ANY issues. They are reasonably priced & have never price gauged me. The staff in the front & everyone in the shop/bay are always kind and respectful. They do usually stay pretty booked so it's important to call ahead & expect to get an appointment a few days later. But occasionally you can get a walk-in or have them squeeze you in. Nowadays it's hard to find a trustworthy mechanic, but look no further than Travis'!

Just had our tires installed and an alignment done and our car came back on the driver side liner…read morewith grease marks. Totally unsat.

I was able to walk in on a Monday and have Wise Tire & Auto remove a nail and patch my tire within…read more45 minutes, without an appointment. Thanks for your help. Patricia Pitts, Suffolk. Va

I absolutely LOVE this place! Every time I come, they are quick, friendly, and uber professional…read more My car had the incorrect part installed by another shop, and the team at K&H was able to find the problem, get the correct part and my car was running as smooth as peanut butter for it! I've had my car for 2 years and I only trust it with the very capable hands at K&H. It's a good idea to call before you show up, as they can get busy, and good for them, they deserve the business. I also am grateful that they were open on Labor Day to get my oil change in the very timely fashion that I've come to expect from them. I appreciate that they explain the options and help me to make an educated decision before moving with the fix for whatever the problem is. I'll be a customer with them for as long as my family is in Virginia, keep up the amazing work, you guys!

Got my company vehicle in the shop very fast, diagnosed it, gave me a fair price, and had it back…read moreto me the next day. Thanks Mike!

Great place. I usually go to Travis for oil changes but they were booked out. I got right in to…read moreFerguson. They oil changed my 2024 Hybrid Camery and my 2025 TRD Pro Truck. Then took two of my families cars there, a chevy malibu and an Audi A3. Did a great job on both. This is now our go to place for oil change and any engine trouble.

Great service. Helped me with my classic car and did a great job. Saved me a ton of money.read more

Last week I took my wife's Nissan Altima to Guaranteed Auto Service in Newport News for a VA State…read moreInspection & Oil change. This was the 2nd time I have used this shop since moving to Hampton July 2020. When we moved to Hampton, I immediately began searching for a family owned & operated auto repair shop. I searched Google & Yelp for the BEST shops throughout Hampton Roads. All my research indicated Guaranteed Auto Service was the place to go. I have not been disappointed! This shop is laser-focused on providing great customer-service, and top quality work at an affordable price point. They are not going to perform unnecessary work. They treat you like family (a friendly greeting & cold bottled water when you walk in the door; free car wash before you pick up your car and Thank You Note on the seat). You just don't find many businesses like this nowadays! Mr Barr & his great team will get ALL my auto repair/routine maintenance business in the future. When someone asks me where to take their vehicles for maintenance & repairs needs, I am sending them to Guaranteed Auto Repair in Newport News!

They fucked up my bmw fuel lines and told me take it somewhere else 0/10 all I asked was them to…read morelook under my car cuz some loud clinking now my entire oil and fuel is sitting on the ground and they won't take responsibility and told me take it to another shop to verify ts like I can verify when I took it in I didn't have a giant puddle under my car and just got a oil change, after the visit I can't even take my car on the road and I drive it there fuck this shitty ass shop

Followed instructions and did what I wanted done to my newer German car. After 3 months since he…read moretuned my German twin turbo V8 and downpipes I have no leaks, no lights on the dash ..Zero lights , and the car still to this day No lights on the dash . If you have German and you want to swallow hellcats whole without chewing shit your shit here and bring it here. They do all but I think they specialize in Audi, BMw, Mercedes tunings and turbo upgrades , they are good company

Awesome services, the owner personally drove to my place and diagnosed my car, then pick up the…read morenext day to do some more test to accurately know whats wrong. They repaired everything within a day and got my car back quick!

Great people. Great Work. Reasonable pricing that saved me money, time, and maybe an accident. I…read morethought I only needed a front end alignment on my 4 Runner. The tech showed me a strange wear pattern on my front tires and a couple of patches I was not aware of, on a back tire. They recommend that I change out all 4 tires and to rotate every 3-5,000 miles. They fount that exact same off road tires for $75 less per tire than I found anywhere online. The 4 tires, mounting, balancing, install, and front end alignment happened in 3 hours on the day I first called for an appointment. The people are very friendly and kind. I could not have asked for a better first time experience. The waiting room was full of repeat customers. They also do inspections. I will absolutely go back again. I trust them.

I walked in for an inspection. The lady behind the counter was very pleasant. She told me there…read morewould be approximately a 30 min wait and then it takes about 30 min for the inspection. I was in and out in 30 min total. No issues with my inspection or the service whatsoever. I was a few days late on my inspection and had tried another popular place in Portsmouth, which was an exercise in mass chaos. So glad I left and came here instead. They treated me well.

This shop is without a doubt the worst I've ever dealt with. My mother's 2015 GMC Terrain had an…read moreundiagnosed issue on Saturday, July 26, and was towed home from North Carolina. The vehicle was still driving under its own power before being dropped off at Hampton Roads Car Care for a diagnostic. The shop diagnosed it as a loose or skipped timing chain and immediately suggested replacing the entire engine. Instead of approving such a major (and questionable) repair, my mother decided to have the vehicle towed back home to explore our options. When I arrived on Friday, August 2 to inspect the vehicle, I discovered that it had not been reassembled at all. It had been returned with missing bolts, coil packs removed, and crucial components left undone. The next day, I personally went to the shop to demand they put the vehicle back together. They sent someone out around noon, but after "reassembly," the vehicle no longer starts or runs. What was once a running vehicle has now been turned into a 7,000-pound paperweight sitting in my mother's driveway--thanks to the negligence of Hampton Roads Car Care. Based on this experience, I would never recommend this shop for state inspections, repairs, or any kind of vehicle service. This is yet another well-deserved low review for this business.

I was told one price and then when I went to pay it was double the price I was given for a oil…read morechange and a state inspection if it was explained to me what I was going to be paying for like a extra $100 for service I could have made a choice but they didn't explain everything