Where to begin... If you want to feel like your family is taking care of YOU, this is where you go!…read more I have been with Brown's for over 3 years!! My entire family and all my friends go here as well. I always get treated with respect and NEVER taken advantage of. They not only do an amazing job and give outstanding suggestions on upkeep on your vehicle. I never feel rushed or confused about the importance of work needed to be done on any of my vehicles because they take the time to explain why and what needs to be done. They have even been honest and told me that I DIDN'T need work done to my vehicles when OTHERS assured me I did (in the beginning you get a few estimates from a few places) I will never go anywhere else. This family run business will even help you get a soon to be driver in a car you can afford... Love being able to buy a car from someone I can trust!! They even called to see how I felt after my most recent car accident.... Who does that?!!!! Brown's Automotive that's who! Love y'all to the moon and back!

Service was performed. But their labor charges were stacked. No favors here, will not return.read more

Excellent service! The best mechanics around! Very fair pricing! Very friendly staff!read more

This is my go to place for anything car related. I cant even imagine taking my car elsewhere. They…read moreare trustworthy, honest, & never try to upsell or convince you to get more than what is appropriate done. I've been going here for years and never had ANY issues. They are reasonably priced & have never price gauged me. The staff in the front & everyone in the shop/bay are always kind and respectful. They do usually stay pretty booked so it's important to call ahead & expect to get an appointment a few days later. But occasionally you can get a walk-in or have them squeeze you in. Nowadays it's hard to find a trustworthy mechanic, but look no further than Travis'!

Just had our tires installed and an alignment done and our car came back on the driver side liner…read morewith grease marks. Totally unsat.

I was able to walk in on a Monday and have Wise Tire & Auto remove a nail and patch my tire within…read more45 minutes, without an appointment. Thanks for your help. Patricia Pitts, Suffolk. Va

I absolutely LOVE this place! Every time I come, they are quick, friendly, and uber professional…read more My car had the incorrect part installed by another shop, and the team at K&H was able to find the problem, get the correct part and my car was running as smooth as peanut butter for it! I've had my car for 2 years and I only trust it with the very capable hands at K&H. It's a good idea to call before you show up, as they can get busy, and good for them, they deserve the business. I also am grateful that they were open on Labor Day to get my oil change in the very timely fashion that I've come to expect from them. I appreciate that they explain the options and help me to make an educated decision before moving with the fix for whatever the problem is. I'll be a customer with them for as long as my family is in Virginia, keep up the amazing work, you guys!

Got my company vehicle in the shop very fast, diagnosed it, gave me a fair price, and had it back…read moreto me the next day. Thanks Mike!

I was able to get an appointment for a car inspection, on time service and great people. I will…read morevisit again.

Great service. Helped me with my classic car and did a great job. Saved me a ton of money.read more

They fucked up my bmw fuel lines and told me take it somewhere else 0/10 all I asked was them to…read morelook under my car cuz some loud clinking now my entire oil and fuel is sitting on the ground and they won't take responsibility and told me take it to another shop to verify ts like I can verify when I took it in I didn't have a giant puddle under my car and just got a oil change, after the visit I can't even take my car on the road and I drive it there fuck this shitty ass shop

I get it's July 4th but why is the shop closed if you said my car would be done by Wednesday it's…read morenow firday and didn't even put they were closing on the fourth and they haven't called me to inform me what's wrong with my bmw that's it but I guess since I'm black I'm very bottom of the list so yeah I'm pissed off the couldn't even say hey were are gonna be closed the 4th cuz I woke up walked there to get my car cuz they haven't updates shit on the site so I walked there for nothing and they are taking they sweet time wouldnt recommend if it's urgent just want your money from what I've seen this week now I gotta wait til next week for them to still have no results on my car thanks guys

Followed instructions and did what I wanted done to my newer German car. After 3 months since he…read moretuned my German twin turbo V8 and downpipes I have no leaks, no lights on the dash ..Zero lights , and the car still to this day No lights on the dash . If you have German and you want to swallow hellcats whole without chewing shit your shit here and bring it here. They do all but I think they specialize in Audi, BMw, Mercedes tunings and turbo upgrades , they are good company

Awesome services, the owner personally drove to my place and diagnosed my car, then pick up the…read morenext day to do some more test to accurately know whats wrong. They repaired everything within a day and got my car back quick!

This place was recommended to me by my father in law who's lived in this area his whole…read morelife. I was doubtful that they were so much better than the competition as to justify the drive, but I was wrong. Theyre definitely worth the drive. I went here to have AC compressors replaced on two vehicles, multiple state inspections, an alternator and most recently suspension and brake work. The prices were competitive and work that easily could have taken multiple days was done in one. They called me to keep me updated on the progress, and on two occasions let me know that the work I requested was not required and I could save money by not doing it. When the alternator was replaced, they identified the reason why it failed (and oil valve leaking on it) and fixed that which was missed by the place I had gone to just weeks before when the previous alternator failed. They are polite, professional, and do quality work. I doubt that you will find a better auto repair operation in this area.

Great people. Great Work. Reasonable pricing that saved me money, time, and maybe an accident. I…read morethought I only needed a front end alignment on my 4 Runner. The tech showed me a strange wear pattern on my front tires and a couple of patches I was not aware of, on a back tire. They recommend that I change out all 4 tires and to rotate every 3-5,000 miles. They fount that exact same off road tires for $75 less per tire than I found anywhere online. The 4 tires, mounting, balancing, install, and front end alignment happened in 3 hours on the day I first called for an appointment. The people are very friendly and kind. I could not have asked for a better first time experience. The waiting room was full of repeat customers. They also do inspections. I will absolutely go back again. I trust them.

This shop is without a doubt the worst I've ever dealt with. My mother's 2015 GMC Terrain had an…read moreundiagnosed issue on Saturday, July 26, and was towed home from North Carolina. The vehicle was still driving under its own power before being dropped off at Hampton Roads Car Care for a diagnostic. The shop diagnosed it as a loose or skipped timing chain and immediately suggested replacing the entire engine. Instead of approving such a major (and questionable) repair, my mother decided to have the vehicle towed back home to explore our options. When I arrived on Friday, August 2 to inspect the vehicle, I discovered that it had not been reassembled at all. It had been returned with missing bolts, coil packs removed, and crucial components left undone. The next day, I personally went to the shop to demand they put the vehicle back together. They sent someone out around noon, but after "reassembly," the vehicle no longer starts or runs. What was once a running vehicle has now been turned into a 7,000-pound paperweight sitting in my mother's driveway--thanks to the negligence of Hampton Roads Car Care. Based on this experience, I would never recommend this shop for state inspections, repairs, or any kind of vehicle service. This is yet another well-deserved low review for this business.

Came in for state inspection, staff was courteous and service was very prompt. Please note it is…read morefirst come first serve for state inspection, which was not clear when I made the appointment, but when I called to confirm, I was advised about this, so I came in just after they opened and was taken care of without delay.