Rude, rude, rude! The positive note that came from this is it made me thankful that it is rare for me to run into this degree of rudeness in a salesperson.
I have gone into this store since the late 1950's, when it was called Smith-Bennett. Mr. Smith and Mr. Bennett were in the store at that time.
I have purchased hundreds of dollars of stuff from the store over the years.
The store physically is very good. My complaint is with the sole salesperson in charge of ringing sales at the Santa Monica store Saturday 7/30/16, and with the main office that refused to make any comment back regarding what occurred.
I selected items for purchase. The salesman wrote up the sale and was ready to run my credit card, when he noticed a blond woman coming in the door. He put my credit card back on the counter and went to take the blond's order, proceeded to load the blond lady's car with the order, and to write her up and check her out and fully complete her sale before he came back and slid my credit card.
I tried to interrupt the salesman several times, but he refused to leave the lady he was helping. He said he walked off because I asked him for names of sprinkler people (I was in an irrigation and sprinkler store) and in different words the salesman basically said landscapers and sprinkler people are basically a bunch of scamers and idiots and he could make no referrals to any of the store clients. read more