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    Smith Lawrence DO

    5.0 (1 review)

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    12 years ago

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    Complete Care Family Medicine

    Complete Care Family Medicine

    2.3(3 reviews)
    1.0 mi

    Do not come here. very unprofessional they told my husband they couldn't take him while they all…read morestood around and talked to each other. meanwhile he passed out from bleeding I should have sued.!Nurses these days arnt trained well and all they care about is tic toc and talking about there new scrubs. Please go elsewhere you will save yourself about of trouble.

    Two weeks ago, I went to a new primary care facility as my doctor moved out of the area. I saw Erin…read moreBrooks ANRP at Complete Care Family Medicine on Malabar rd. Never in all my years was I treated so horribly. When I was called into the exam room, she walked in and announced that she was mentoring a student. Never asked if it was OK with me, which it was, but it still would've been nice. Never introduced herself. She stood in the corner of the exam room screwing around on her phone. When I asked questions of the woman who was being mentored (by the way she was incredible and kind) and she could not answer I would look to Erin and would have to repeat myself twice because she wasn't even paying attention. When she answered my questions, she was degrading, judgmental, and overall uninterested. They ordered bloodwork, and there was one piece that I was confused about so when I got out to the reception area I asked if I could see her for one more moment for some clarification, rather than call me aside she came out into the tiny waiting room where there were three other patients and announced my medical conditions with great sarcasm and said "that is what I ordered that is what it is" Honestly, I was stunned. It felt like she broke hippa but that's not the big piece here. I was made to feel bullied and judged in front of the staff and the other patients waiting. I made five phone calls to the operations manager over a two week period just wanting to explain my experience. I was respectful and calm when leaving voicemails requesting a call back. Nobody ever called back. I am in my late 50s and have seen many doctors who in my opinion were all amazing. This is the first time I've ever had this experience. Rather than receive a phone call back to hear my concerns. I received a register letter today firing me as a patient. Wow just wow this world and the ethics are changing so drastically and it's truly heartbreaking. I would never recommend this office to anybody. I never met either Dr. Loftis or his wife, so I can't say as to what type of care they would provide at this location I have to assume though they allow their staff to bully and degrade their patients without hearing from their patients ...

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    Smith Lawrence DO - physicians - Updated May 2026

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