Very pleased with my visit, if you want a place that truly cares and takes the time to help your…read morefuture grow then this is the place!

I love my doctor and all of the people from the receptionist, lab to the call service. My counselor…read moreis awesome and my Doctor is amazing! She's very patient, kind, nonjudgmental and understanding. I'm praying for her because she's stuck in Colorado quarantined with covid and is very sick. She called apolozing to me because my pre-approval for my prescription went to the wrong insurance I have Medicare and Medicaid. Please pray for my doctor and all those who have covid. I had covid about 6 weeks ago and my this doctor's office called me in all my meds and extra so I could get better. This is the best doctor I've ever had and I've had a few Sub Doctors unfortunately.

CHANGE! Very 1st impression was not good but, improvements were made!…read more Superior, kind, patient Staff! Very clean facility. I was supposed to be Transferred from Southern Hills Hospital to the BETHANY CENTER for CONTINUING PHYSICAL REHAB? -An AMBULANCE was Due to pick me up 46 Minutes Ago. No ambulance, no phone calls, no clue. I was already nervous and this is NOT HELPING. Very Disappointed. 02/24/26 @8:13PM

This facility is not in good shape in any sense of the word. The call light times while I'm here…read moreright now for rehab , have exceeded an hour on more than half the time! The first two hours I was in my room the on suite bathroom in my room had roaches a nurse had to step on them and kill them. The floor where they were killed has yet to be sanitized even once in the 3-4 days ive been here. The food is always served cold which is absolutely unsafe and could cause food borne illnesses. Pain meds are always given 30+ mins late and other meds also. It's just not good here and I'm highly disappointed but this is where my insurance will pay for my rehab so thats Why I'm here. I would not recommend this place to anyone with a choice of places to go. I've also been left for more than 45 mins for bathroom assistance. Not good!

One star. A tour that looked nothing like the actual care…read more We chose this facility for my grandmother's stroke rehabilitation after touring five centers and narrowing to three. During the tour the place felt warm and the staff seemed attentive and kind. The reality after admission was the opposite. On arrival, no staff greeted us or told us what to do. We waited two hours before my mother finally went to the nursing station herself. When she asked the charge nurse, Kim, what paperwork we needed, Kim rolled her eyes, huffed, and explained the forms in a condescending, oversimplified way. My mother is an RN. Only after she said so did Kim's tone change--which tells you the dismissiveness was a choice. While we waited, my grandmother's roommate sat in a soiled diaper for an hour and fifteen minutes despite asking for help three times. Help only came after my mother went into the hall and asked directly. This was not a one-time lapse. On discharge day, a patient called out for help for 32 minutes with no one checking on him. The contradictions were just as troubling. During the tour we asked specifically whether we could take her out for meals and activities and were told yes. On June 5th we took her to a pool, where she only sat with her feet in the water. On June 10th my mother was called and reprimanded for it, told it suggested grandma was "healthy enough" not to be there, and informed she could no longer leave for any reason until discharge--directly contradicting what we'd been promised. Her June 9th care plan also listed her as not a fall risk, which is flatly incorrect and a serious safety error. The worst came at discharge on June 16th. We arrived at 9:36 for a 10:00 readiness time and weren't seen until 10:42. Kim said she would call in grandma's prescriptions and send home the remainder. At home we discovered one medication had been given at double the prescribed dose. A medication error, a misclassified fall risk, patients left calling for help, broken promises, and a charge nurse who was consistently condescending and intimidating. My grandmother looked frightened every time we saw her. The five-star marketing does not match the care. I would not send a loved one here.

This place is awful! If you love someone don't let them go there. So disorganized everyone's a boss…read moreand nobody wants to do the work because it's not their job to work apparently. It's dumpy and rundown inside.

My relative was at McKendree for three months before passing away recently. I visited him often and…read morespoke with the nurses and aides in person. I was very favorably impressed with the attention and care he received from the care staff, and it made things much better for him. During those early days, I asked about what would happen if he passed away, and I was told, "Oh, the social worker with help you with all of that." I was called late one night by the supervising nurse to tell me my relative had passed away, and that Tennessee regulations required I have the body removed within two hours (which I later learned is not the case). I asked if there was someone at McKendree who could help, such as the social worker, and the nurse said I should call a funeral home. I quickly tried to locate a funeral home, which said they could help, but they had never heard of the "two hour" regulation. Indeed, while I was speaking with the funeral director, the nurse called again to ask me when someone would be coming for the body! The funeral home did collect the body, shortly after McKendree's two-hours were up. Those two calls from the supervising nurse were *the only* calls I have received from McKendree regarding my relative's passing. Nor have there been any emails or text messages. I have placed calls to, and left voicemail messages for, the social worker who had called me months ago when my relative was about to be admitted, the business office, the admissions office, McKendree's main number, the floor nurses station. NO ONE has called me. In addition, the funeral home director was unable to get the death certificate for five full days after my relative died. He told me he had called McKendree several times a day trying to get it, and even visited the facility, but had no success. At last it finally was issued. So, as to the care given by the nurses and aids, I would give FIVE STARS. As to the "help" of the office, social worker and management-type staff, ZERO STARS.

I do not recommend anyone consider living at Hermitage Towers. My experience as a tenant has been…read morefilled with ongoing maintenance issues, poor communication, and troubling behavior from management. Repairs are routinely delayed, ignored, or only partially completed. Despite months of reporting serious problems--including a leaking roof, water intrusion in the kitchen and living room, mold concerns, and HVAC failures--many of these issues were either temporarily patched or not addressed at all. I had to manage repeated flooding with buckets and a shop-vac during family gatherings, and much of the labor to contain damage fell on me. Management has consistently used rent status as a reason to withhold repairs, which is a violation of Tennessee tenant law. Multiple employees acknowledged this, yet no meaningful steps were taken to correct it. Promises to meet with corporate to discuss fair compensation were made but never honored, despite written confirmations. Adam, the on-site salesman, made several promises during move-in that were never kept. Worse, he knowingly made statements and took actions that are illegal--including threatening to call the police and make false claims against me during a disagreement, which I documented on video. Once he realized he was being recorded, he changed his tone. The overall handling of tenant concerns here is unprofessional and reactive. Corners are cut with the cheapest options, resulting in repairs being redone multiple times, costing more in the long run and leaving tenants stuck in unsafe or substandard living conditions. While the location is convenient and the community has potential, the current leadership and maintenance practices fall far below acceptable standards. If you're looking for a place that respects tenants, responds appropriately to issues, and operates within the law--this is not it.

A Great place to find recovery for yourself,friend or family member. Open and friendly atmosphere…read more A place to meet and make New friends and a New way of life.

I just called this morning to thank you all for the support and help I was given while I lived…read morethere. I was in a wheelchair when I arrived. I moved to a walker and now I am fully mobile, back to work and exercising independently. I was also supported emotionally and staff would comfort me and encourage me to regain my health both physical and mental. I give you all 500 out of 10 stars.

My brother stayed here for a few days after a recent hospital stay. The place is clean and much…read morenicer than when my grandmother was here years ago, but they are short staffed to the point they are not able to adequately care for their patients. My brother had defecated in his bed as he is unable to walk at this time and was left for 3 hours like this despite several requests to change him. It took a call to management before the situation was remedied. A few days later the same situation occurred at which time my brother became upset and began to act out. He suffers from brain injury after several strokes so rather than try to work with him, they sent him to a hospital once again. He will not be returning to this facility and I would not recommend them.

I have been seeing Dr Bruner for a couple of years and he is truly amazing !!! Always feel better…read moreafter my adjustment. Office has a very friendly staff and I would not go anywhere else. Thank you !!

Active life chiropractic has been amazing over the years for me. 3 times I've pulled my back out…read more(which is how I'm started going there) and could barely walk. Every time they got me back moving in a couple sessions. (Sometimes I've gone twice a day). If I go regularly/monthly I feel much better. It's when I slack off that I end up ignoring that little tweek that turns into a bigger problem. The entire staff is kind, polite, friendly and helpful. The doctors have shown me stretches to do at home. I've talked with staff members about ideas on natural health and healing. I am grateful for Actuve Life Chiropractic.

Unfortunately, my mother was a resident of the memory care unit here for about 1 1/2 years. This…read morestarted during the Covid crisis, my mother's dementia took a dreadful turn. After an evaluation at The Renewal Center in Carthage, we were frantically looking for a memory care facility. The Pavilion Senior Living Center seemed to check the boxes... nice building, a cafeteria that offered about anything Momma would want, seemed great. After we got a room reserved, we find out that we had to provide toilet paper! ??? We were paying over $5,000 a month! There were cleanliness issues, the food went downhill, the entrance to the memory care area stayed out of order for months, requiring staff to let us in and out, if we could find anyone. There was a management change and we were promised they had experience working with Alzheimer's patients and could find ways to work with Momma. Well, within six weeks they were blaming our mother for them not being able/willing to work with an Alzheimer's patient with needs. That was the final straw! I do not recommend this facility for memory care.

If I could give this facility 0 stars, I would. The faculty at this establishment were so kind and…read morecaring when we looked to put our mom there. Once we had her established into her room, it seemed good. Well, that is not the case. My mom had neuropathy and lost her toes on one foot from diabetes, so she lost the ability to walk. My sisters and I have visited often, as well as her grandchildren. Unfortunately, Covid consumed the world, and affected the entire assisted living community as well as the world. She was, and others, were so isolated, and fed garbage food, because they didn't have staff to cook the residents healthy meals. My mom complained a lot to me about the food...she had no teeth...and, she was diabetic....Nothing they served her was appropriate. Oh, But they charged her $5000 per month to live there. For $5000 a month, she and other residents got served Hot dogs, microwaved food, nothing was nutritious or easy to chew for anyone that has no teeth. When I visited there (I am from Florida) , I witnessed the CNAs tend to my mother, helping her to use the potty, after they cleaned her the pulled their gloves off and were going to exit her room. I stopped them and asked them if they were going to empty the portable potty? They looked at each other and with a shrug, said, we just took our gloves off. Prior to visiting my mom, I walked into her room, the toilet had feces. It was obvious that it had been there a while. Her roomed smelled awful. No attendant noticed? My mother had an incident late one night in May, where she tried to use the bathroom, after trying to get help. She accidently fell under her electric wheelchair and her left calf got mauled, a gash 11inches long on her left calf...required 78 stitches! Afterwards, my sisters went to her room to check out "How".....The room was immaculately cleansed?? Mom was in the hospital several times while she resided there. The nurse and staff DID Not tend to her like they told us they would. My mother died 16 July 2024. I will Never give this facility a "Thank You". The facility director, is a Liar, and a phony person. Do Not Send any money to your loved on in this facility. They will ROB them. Please do not let your Loved one go here.

I have read the reviews and strongly question the comments. I had an excellent experience during my…read moretwo week stay. The other reviews mention personal issues, I too had a couple issues that if unaddressed would cause a less positive review. I brought the issues to attention of management and they fixed in hours not days. I'm reminded when I had a business folks that were less than satisfied wouldn't allow the business to fixed, only complained to others. I still highly recommend VSRH! Hard to address what is hidden or unknown.

My dad was basically ignored by the nursing staff unless I was in the building with him. They left…read morehim in the bed for 3 days after a hip fracture and had little to say in response. The case manage Kara was nothing but a condescending useless person. We appealed my dads discharge when it was approved by his insurance with no care what so ever from this facility. We did not have the ability to care for him at his home and was trying to move to a better place and they would not agree to wait 3 days. They pretend to have an independent company review his case and make an impartial decision on our appeal. All they do is review the medial director records and won't even speak to the family or the patient. It's all a scam and they don't give a fuck about their patients. The worst part is they insinuate that you don't care about your family when all you are trying to do is keep them safe. RUN!!!!!!!