Awesome customer service. Great vehicle a 2016 minivan with only a few miles…read more Look for Mr. Karon Ball great manager.

Patricia was super helpful in getting my claim processed after I was in an accident. After having…read morean awful experience at the other Waldorf location I was very happy to get taken care of finally.

Recently rented a car for 11 days....the staff is also welcoming and accommodating. Since I picked…read moreup the car at night I didn't notice a crack in the windshield. Before we headed out the next morning, I stopped by to document the damage and the staff was helpful and responsive. Thanks!

After planning a move from Spotsylvania, VA to Waldorf MD, including hired hourly paid help, i…read moreproceeded to secure the Truck reservation, calling Budget Truck rental located at 3290 Leonardtown Rd., Waldorf, MD.. Completed the online reservation including CC payment to secure a confirmed reservation No.1808399862003 fora 3-day rental (4/26 to 4/28). I showed up before 8:00 AM, the opening time, to not waste time on the registration process; the store attendant was not only late to open, but before doing that, spent ten minutes talking to someone in the parking lot, despite of seeing me waiting at the front door. WHAT IS THE STORY, FINALLY I WAS ABLE TO ASK FOR THE TRUCK AFTER SHOWING THE CONFIRMED RESERVATION, I WAS TOLD THAT THERE WAS NO TRUCK AVAILABLE, NONE! NO FURTHER EXPLANATION OR AN OFFER TO HELP TO FIND A SOLUTION! Anyone who is thinking about using this location (it's a privately owned dealer) l would strongly recommend that you think it twice, had l known how bad it is, or had l read google reviews, it would have saved me all the aggravations and loss of money (hired helpers, etc.)

The greeting when I first walked in the door was assuring. Smiles were warming. Great service…read more Strong customer service.

Andrew and Marcell refused to help me file a claim after I got into an accident because I didn't…read morerent from here and they didn't want to deal with the damage. Apparently this branch has a reputation for not helping and screwing people over

I made arrangements to pick up a rental car at 12:00 on a Sunday. I did not see that they also…read moreclose at 12:00. I ran into some delays so I arrived at 12:15. As soon as I walked in, the guy behind the counter yelled, "we're closed" {inserted neck roll)! I said I have an appointment at 12:00, he repeated "we're closed"! After 4 more similar responses to each of my questions, I finally left. It is so sad and unfortunate that good customer service has been lost. I am not frustrated that I did not get the rental car because I understand they were closed...my frustration comes at the inability of the guy behind the counter to convey understanding and sensitivity while still adhering to company requirements. Good job sir ensuring that I never use this location again!

I would give zero stars if I could. We had a reservation for a 16ft truck and car trailor. We…read morechecked in with this location 3 seperate times because we noticed the car trailer they had was broken. The young lady made calls and assured us we would have our reservation when needed. Today we arrive at 2 pm for our 3pm reservation. Wrong size truck and still a broken trailer. The guy at the desk told my husband they can't get trucks so our reservation is canceled. They never called us to let us know. I called their customer service and the woman said she could try to find something for us at another location. Never again.

Wonderful business! I just recently rented a car from Avis. The service from the gentleman was so…read morecalming and helpful. He took the time to explain and keep me updated with the fact of them not having a vehicle available for me at that time ( which i did reserve in advance) while he was also dealing with a few other things. His level head and kind demeanor was so needed at that most stressful time. Very professional. I was able to get a lovely upgrade and my trip was Amazing. FYI We rented the 2025 Volkswagen and rides so smoothly and clean. You can tell that they take pride in their vehicles and business.

Very helpful service! Clean car. Good value. Timely and responsive care. Accommodate my special…read moreneeds.

They made my wife's birthday very special. The check in process was super easy and we were in and…read moreout. The customer service was great as well. I would confirm the check in process before your visit because they do complete credit checks if using a debit card. Other than that everything was smooth sailing.