1. Budget Rent A Car System

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Waldorf, MD

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Budget Rent A Car System

1.0 (5 reviews)
Closed • 12:00 am - 1:00 AM

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.6(41 reviews)
0.2 mi

This review/rating might be a tad generous, but it is based predominantly on the customer service…read moreof two people. I arrived on the Thursday before the 4th of July weekend and it was a madhouse...emphasis on the word MAD! People were huffing and puffing and complaining about needing to get to work, and demanding to be driven home since the cars they wanted were not available. Much of this could have been avoided. People, including me, seemed to have made reservations in advance and stipulated the car they desired. The local team needs to pay attention to that and, rather than call the customer the day before and tell them the type of car they reserved may not be available (like they did me), they should work with all the other Enterprise locations and do everything possible to ensure those reserved cars are delivered in time. This being stated, the major kudos goes to Ms. Isaac (cannot remember her first name) who was very friendly and composed despite the vitriol she was experiencing and didn't deserve (it clearly wasn't her fault the car situation was bad). I had to wait for almost an hour, but she kept me posted and showed me car options that were available. While I didn't get the type of car I originally wanted and desired, she did place me in a solid vehicle that fit my needs. Given the situation, I very much appreciated her efforts! When I returned the vehicle today, Asla (I ams sure I got her name wrong so sorry!) was very helpful. When I pulled in I saw cars and people everywhere. I was worried it would be another long wait. But as I was walking in the door she was just finishing with a customer and asked me if I needed help. I told her I was returning a vehicle and she immediately got be checked out and on my way in a matter of minutes! Despite the chaotic scene, those two employees made what could have been a horrible experience quite palatable!

Awesome customer service. Great vehicle a 2016 minivan with only a few miles…read more Look for Mr. Karon Ball great manager.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Budget

Budget

1.4(13 reviews)
0.3 mi

I give the Waldorf, MD location 3 stars because the gentlemen went out his way to correct the…read moremistake the reservation line made. Unfortunately when going online for reservation they don't check with the locations. He did apologize for the error and explain it was out of his control. I made my reservation 3 days in advance for early Saturday morning pickup in Hyattsville, MD just to get a call after 4 pm on Friday from that location to say they have NO TRUCKS, i ask if they could check other locations they told me (not so nicely) NO and I would have to call the reservation line for them to tell me they would have someone call me back because they have to refer this to customer servers supervisor. I called and Waldorf had a truck so I call the reservation back to be told you have to wait for them to call you. Of course they call around 5:30 and said they have to trucks at any location after playing phone tag I explain to them that Waldorf had the truck I reserved after he hesitating he went on and changed my reservation and said the price my change but you will not longer have unlimited mileage. "This makes know since if you pickup at one location and drop off at another location you have unlimited mileage but if you pickup and drop off at same location there is a flat rate plus.79 cents a mile" Needless to say the nice gentlemen at the Waldorf location gave be a bigger truck at no extra charge and the price end up be almost $20 cheaper and apologize for the inconvenience again. FYI when reserving a truck with Budget call the location a head of time to check if they even have a truck available for that date.... Cynthia

Recently rented a car for 11 days....the staff is also welcoming and accommodating. Since I picked…read moreup the car at night I didn't notice a crack in the windshield. Before we headed out the next morning, I stopped by to document the damage and the staff was helpful and responsive. Thanks!

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Budget
Budget - They told me it had a full tank of gas. I got in and discovered that was a lie.

They told me it had a full tank of gas. I got in and discovered that was a lie.

Budget - Budget Car Rental

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Budget Car Rental

Budget Rent A Car System - carrental - Updated November 2026

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